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Russell & Smith Honda

Houston, TX

4.8
2,509 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,509 reviews

December 17, 2018

Muhammad was great! Muhammad Mujtaba in sales and Jaime Rojas in finance took great care of me! They were both very helpful and worked hard to get me a great deal. I woul More

by Trish01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Muhammad Mujtaba, Jaime Rojas
December 16, 2018

Fast service and helpful staff! Brought my car in for service and it was handled in a timely manner. Got my car back and the initial service was completed fine, but there was a litt More

by Tommy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantine Thanos
Dec 18, 2018 -

Russell & Smith Honda responded

Thanks for the positive feedback! We appreciate your business and we are glad that we were able to get all your service completed. Thanks for coming in and we hope to see you again!

December 15, 2018

sales and Costco contact were friendly and clear I was very shaken after wrecking my dear old Honda but I’m so happy with my new one! My sales team David and Alan are the sweetest! I just wish the fi More

by Darcia Elliott
Recommend Dealer
Yes
Employees Worked With
David Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2018 -

Russell & Smith Honda responded

That's great to hear Darcia! We are happy we could get you into your new Honda and that David and Alan were able to help! Thanks for stopping in and we look forward to seeing you again!

December 12, 2018

Very good experience Great service. Acceptable price. But the service guy serve the guy who came later than me first. THen I have to wait for another ten minutes. More

by Tijzchen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dung Le, Ryan Brooks
Dec 13, 2018 -

Russell & Smith Honda responded

Hi, thank you for your feedback. We apologize for the wait, but we're glad that your experience went well overall!

December 12, 2018

excellent service last Saturday, I went Honda service center for state inspection. the processing is really fast. I would like to thank parham payrovi for his professio More

by figo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
parham payrovi
Dec 13, 2018 -

Russell & Smith Honda responded

Thank you for the kind words! We're glad Parham made your experience quick and easy. Please stop by again any time!

December 09, 2018

Excellent Customer Service I would like to thank Mike Mendenhill, this matter is finally resolved. I have been trying to get this matter resolved several times with no resolutio More

by sharondamurphy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mendenhill , Misti Pittman
Dec 11, 2018 -

Russell & Smith Honda responded

Sharon, thank you so much for giving the team a visit, it was such a pleasure to be able to do business with you. We're happy to hear that Mike and the team took great care of you, and were able to get a long-time problem fixed for you. If there's ever anything else you could need help with in the future, let us know and we'd love to have you back again!

December 09, 2018

Great time, ask for Hanson Le! We are first time car buyers and we had a great time working with Hanson Le to close on our first CR-V! He was great to work with and made sure to tak More

by TThai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hanson Le
Dec 11, 2018 -

Russell & Smith Honda responded

Tiffany, thank you for stopping by, we're happy to hear that Hanson and the team were great to work with! It was great getting to work with you as well, and we hope we could get you into a great car. Enjoy your new CR-V, and let us know if there's anything else we can do for you!

December 08, 2018

Great Customer service Excellent customer service received from Ryan Smith, Ryan was very respectful, and I love to deal with him in the future, when I need my CRV to be se More

by arkattan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Smith in the Service Department
Dec 11, 2018 -

Russell & Smith Honda responded

Thank you for letting us know, we're happy Ryan and the team were able to provide excellent customer service! If there's anything else we can help with, just let us know!

December 06, 2018

Service I would highly recommend this dealership and the service advisor. He was professional and detailed in the explanation of what needed to be done I hav More

by Annielu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene Luna
Dec 10, 2018 -

Russell & Smith Honda responded

That is wonderful to hear! Thank you so much for the great feedback. We love knowing when our team provides fantastic customer care and we're glad Rene was able to make your time with us such a positive experience. We appreciate the recommendation and look forward to being able to work with you in the future.

December 06, 2018

Best deal and service in Houston on our Honda Pilot We had been searching for a new Toyota and Honda SUV all over Houston for the past several months. We were very fortunate to come across David Ly at More

by Vaderlacson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2018 -

Russell & Smith Honda responded

Congratulations on your new Honda! We are so excited that we were able to help you find the perfect fit and arrange everything so that you were able to leave feeling confident and happy in your choice. Our team works hard to ensure our customers leave satisfied and we're pleased that David made the process of getting your car such a positive experience.

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