Russell & Smith Honda
Houston, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Muhammad was great! Muhammad Mujtaba in sales and Jaime Rojas in finance took great care of me! They were both very helpful and worked hard to get me a great deal. I woul Muhammad Mujtaba in sales and Jaime Rojas in finance took great care of me! They were both very helpful and worked hard to get me a great deal. I would definitely recommend this dealership and both of them. More
Fast service and helpful staff! Brought my car in for service and it was handled in a timely manner. Got my car back and the initial service was completed fine, but there was a litt Brought my car in for service and it was handled in a timely manner. Got my car back and the initial service was completed fine, but there was a little defect caused elsewhere as a result. Brought my car back and it was fixed within 10 minutes, no big deal. Only thing keeping this review from being a 5 star is that the service advisor I worked with sent me a text asking how my car was doing after the initial service. I told him about the little defect that was a result of the service and he didn't respond to me for a whole day (mind you I replied to his text within five minutes and it was around 2 PM, so they weren't closing anytime soon either). The day after he texted me again, but to complete a survey for him. Completely ignoring what I told him, so that's the one star loss. Everything after was fine though, maybe just work on their communication skills. More
sales and Costco contact were friendly and clear I was very shaken after wrecking my dear old Honda but I’m so happy with my new one! My sales team David and Alan are the sweetest! I just wish the fi I was very shaken after wrecking my dear old Honda but I’m so happy with my new one! My sales team David and Alan are the sweetest! I just wish the finance folks were a little clearer about the protection costs outside of the extended warranty. More
Very good experience Great service. Acceptable price. But the service guy serve the guy who came later than me first. THen I have to wait for another ten minutes. Great service. Acceptable price. But the service guy serve the guy who came later than me first. THen I have to wait for another ten minutes. More
excellent service last Saturday, I went Honda service center for state inspection. the processing is really fast. I would like to thank parham payrovi for his professio last Saturday, I went Honda service center for state inspection. the processing is really fast. I would like to thank parham payrovi for his professional helps. More
Excellent Customer Service I would like to thank Mike Mendenhill, this matter is finally resolved. I have been trying to get this matter resolved several times with no resolutio I would like to thank Mike Mendenhill, this matter is finally resolved. I have been trying to get this matter resolved several times with no resolution. I started experiencing this problem in March 2018, I was upset, I just purchased this car in October 2017, I was getting the run around about this problem. I was told they were ordering a part for my car, I did not hear from anyone about this part. I had to contact Misty about this problem, she was great, that's when I received a call on April 09, stating the part was in. I went to Honda they said, I didn't need a part. The light came back on in November, at this point I was done with Honda. I decided my next vehicle will be purchased somewhere else. Mike changed this bad experience into a great experience. He explained everything to me about my car, I did need a part for my car, that's what I was told at the beginning. What was so hard for this matter to be resolved. Thank you, Mike for everything. My problem is finally resolved thanks to you. More
Great time, ask for Hanson Le! We are first time car buyers and we had a great time working with Hanson Le to close on our first CR-V! He was great to work with and made sure to tak We are first time car buyers and we had a great time working with Hanson Le to close on our first CR-V! He was great to work with and made sure to take care of every single detail to make our experience great. Go to Russell & Smith because they treat you like a valued customer and make to ask for Hanson Le!! More
Great Customer service Excellent customer service received from Ryan Smith, Ryan was very respectful, and I love to deal with him in the future, when I need my CRV to be se Excellent customer service received from Ryan Smith, Ryan was very respectful, and I love to deal with him in the future, when I need my CRV to be serviced. More
Service I would highly recommend this dealership and the service advisor. He was professional and detailed in the explanation of what needed to be done I hav I would highly recommend this dealership and the service advisor. He was professional and detailed in the explanation of what needed to be done I have even recommended this dealership to a friend who also purchased a vehicle there a year More
Best deal and service in Houston on our Honda Pilot We had been searching for a new Toyota and Honda SUV all over Houston for the past several months. We were very fortunate to come across David Ly at We had been searching for a new Toyota and Honda SUV all over Houston for the past several months. We were very fortunate to come across David Ly at Russell and Smith Honda. David was incredibly knowledgeable about SUVs in general. Ultimately we decided on a Honda. We were unprepared going in to the sale and David was very helpful in arranging financing. I feel the deal that we got is absolutely the best out there. I would highly recommend the staff and service, especially David at Honda Russell and Smith Honda. I will be sending my friends and family here. More