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Russell & Smith Honda

Houston, TX

4.8
2,503 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,503 reviews

February 26, 2017

Buy a new car Great attention and support fir the sales employee I buy a new Honda civic 2017 and Zee sales employee give me excellent attention.information , and More

by Henry1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zee Russell Smith honda
Mar 01, 2017 -

Russell & Smith Honda responded

Thank you for sharing your experience with us, Henry! We're thrilled that you had such a great experience working with Zee. Enjoy your new Civic, and please let us know if there's anything else we can do for you!

February 25, 2017

New Car Sales Great experience! Cyrus was wonderful, friendly and made our car buying experience easy and understandable from start to finish!! Very customer servi More

by Elizabeth G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cyrus Bahraini, Jad Aboul-Jibin
Mar 01, 2017 -

Russell & Smith Honda responded

Elizabeth, we are so glad to hear your wonderful review! There are few things better than hearing back from our customers who are happy with their experience at Russell & Smith Honda! We seek to make the car buying process an enjoyable one, so we are glad to have met that goal during your recent visit! We hope to work with you again in the future!

February 24, 2017

Henry was very knowledgeable I am very happy with the service I received from Henry ,he is very proffesional and polite.I amnvery happy with the service that was done on my vehicl More

by Angelica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry martinez
Feb 28, 2017 -

Russell & Smith Honda responded

Thank you, Angelica! We appreciate you taking the time to let us know how our service department is doing. Henry will certainly be happy to hear your kind words! Please come back and see us for any of your future car needs!

February 23, 2017

Sales experience turned around Update: Used sales manager, Brian Kahla, reached out to me via email apologizing for the event. I replied that I was still interested in the car and e More

by Sarah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benito Sanchez, Brian Kahla
Feb 28, 2017 -

Russell & Smith Honda responded

Sarah, we are so glad to hear that we were able to turn around your sales experience for the better! We will go to great lengths to make sure that our customers are well taken care of. Congratulations on your new van and let us know if we can do anything else for you!

February 21, 2017

No integrity, Karan doesn't answer my calls nor my concerns I was rip off and tricked into uncessary add-ons services contract when purchasing my Odyssey here. This dealer slapped so many, many... as in a lot o More

by JQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karan Patel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Former employee who was a finance manager when we bought our Odyssey; (middle easetern man), Jaime Rojas
February 21, 2017

Stolen sunglasses/didn't fix my car I went to Russell and Smith Honda when my brand new 2016 Pilot's breaks started squeaking. They said all they could do was lube them up, so I left my More

by Rebecca J
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales manager, Mark Rehkopf
Feb 22, 2017 -

Russell & Smith Honda responded

Rebecca, thank you for bringing this to our attention. We would like to discuss this with you further and ask that you please reach out to our Service Director, Alvin Blaker, at 713-663-4275. Thank you.

February 18, 2017

Excellent! Purchased my 2017 Honda from this dealership. Guan Tyng (GT) Tan is the best sales person. Please go to him or his boss Dino directly. If you ever dec More

by KB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GT TAN
Feb 20, 2017 -

Russell & Smith Honda responded

Thank you for the recommendation and for taking the time to share about your great buying experience with Guan, Dino, and the Russell & Smith Honda team! Ensuring that you get exactly what you want and are comfortable with the entire buying process is important to us. We’re glad that our sales team could provide an enjoyable experience for you. We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again!

February 11, 2017

5-star Honda dealership I just purchased my 3rd Honda CRV from Russell & Smith and couldn't be happier. My salesman, Boubacar Kouyate, the manager, Dino Varcados, and financ More

by TeacherCS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Boubacar Kouyate , Jack Dino Varcados, Oscar Duran
Feb 14, 2017 -

Russell & Smith Honda responded

We are delighted to hear that Boubacar, Dino and Oscar helped in giving you such a great car buying experience with us! They are such great assets to our team and were more than happy to help. Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future! Thanks again!

February 10, 2017

Selam was an excellent representative She was very thorough and applied no pressure. Came back with a price that knocked it out of the park. Walked us through the entire process. Outstandi More

by JC_at_Houston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Feb 14, 2017 -

Russell & Smith Honda responded

We're thrilled to hear that Selam provided you with an excellent car buying experience! We hope you're enjoying your new vehicle and come back to see us soon!

February 08, 2017

Superb experience This is the second car I have bought from Russell Smith Honda. I came back to them because of the pleasant experience I had when I bought my first car More

by rrangel70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jad Jibin and Karina, Memo Torres
Feb 10, 2017 -

Russell & Smith Honda responded

It's always a pleasure! Jad, Memo, and Karina are always happy to see that our customers are taken care of as much as possible, so we're glad that they were able to make your experience a very memorable one. Congratulations on your new Pilot and welcome to the Russell Smith family!

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