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Russell & Smith Honda

Houston, TX

4.8
2,517 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,517 reviews

June 04, 2017

No xx car-buying experience. great people, great price, great service. if you are offered a brand new car that is cheaper than a used one from CARMAX, you know you got a good dea More

by Dick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anna, Jack Dino Varcados, Dung Le, Jad Aboul-Jibin
Jun 07, 2017 -

Russell & Smith Honda responded

Thank you for taking the time to let us know a bit about your buying experience! We appreciate your business and hope you are enjoying your new car!

June 02, 2017

Awesome experience I have bought 2 cars from Maria with in less than a year each time she has gone above and beyond to ensure my experience is smooth. More

by SPN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Avellaneda
Jun 05, 2017 -

Russell & Smith Honda responded

We appreciate the kind words! It's an honor to be your dealership of choice when you need a new car. We look forward to seeing you again when it comes time for your scheduled service.

May 31, 2017

Great experience I had a very great experience here. Ask for GT Tan. Very kind, helpful, knowledgeable, and patient. Was very thorough with explaining and showing the More

by K Pham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GT TAN
Jun 02, 2017 -

Russell & Smith Honda responded

Thank you for your recommendation! We're so glad to see you really enjoyed working with our team to find the new Honda that's perfect for you. Please stop back in if you ever need anything else. Thanks again!

May 31, 2017

Laid back and relaxed I began my vehicle hunt through the internet visiting several different Honda dealerships throughout the area Houston area, other dealerships were not More

by arp8611
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony, David Nelson
Jun 02, 2017 -

Russell & Smith Honda responded

It was a pleasure to work with you! Customer service is extremely important to our team and it's so good to see you really enjoyed the experience you had working with David and Anthony to find the new Honda you'd been looking for. Please stop back in if there's anything else we can do to help. Thank you!

May 31, 2017

Great Experience This is our 2nd time purchasing a vehicle from this dealership and couldn't be happier! GT was patient and friendly. Our 2017 CR-V wasn't in stock, so More

by jessgarcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GT TAN
Jun 02, 2017 -

Russell & Smith Honda responded

Thank you for choosing us, Jess, for your vehicle purchase. We were happy to work with you to get the perfect CR-V in stock and hope you are enjoying the new car! Stop back in and see us again when routine maintenance time comes around!

May 20, 2017

Excellent service, friendly, great finance options Went in without a clue of what to buy, went out with a brand-new 2017 Honda Civic sedan EX and a whole lot of knowledge. Immediately when I stepped f More

by TuongDam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ari Imanraharja
May 23, 2017 -

Russell & Smith Honda responded

We're so glad that our team took great care of you and helped you decide on the new 2017 Honda Civic Sedan EX! We are thrilled that you had a great experience and greatly appreciate your feedback. If there's anything else we can do for you, please let us know. We hope to see you back at the dealership for any of your future car needs!

May 20, 2017

Wouldn't buy a car anywhere else Ian Nylander and G.T. Tan made the process of buying my newest car from Russell & Smith Honda effortless. This is at least my 5th car that I've bough More

by Pat B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian Nylander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : GT TAN
May 23, 2017 -

Russell & Smith Honda responded

Thank you so much for the kind words, Pat! We are so glad that Ian and G.T. made the car buying process a breeze for you. We greatly appreciate your business and continued loyalty. Enjoy your new vehicle, and we look forward to seeing you back at Russell & Smith Honda again soon!

May 05, 2017

2014 honda crv Purchased a 2014 honda crv. Drove it around when I got home and brakes were squeaking. Had to bring it back next day- said they fixed it. Brakes still More

by cmikeska
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Kahla
May 04, 2017

Outstanding Experience I just leased two new 2017 Hondas, an Odyssey and an Accord. My experience with Russell & Smith Honda was outstandingly positive. Your salesman GT Tan More

by Howard36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GT TAN
May 08, 2017 -

Russell & Smith Honda responded

Howard36, thank you for such a great review! We are so glad you had such a great experience with us! Mr Tan and all of us here appreciates the recommendation and the 5-star rating. We hope you are enjoying your new Hondas and we hope to see you again soon!

May 03, 2017

Yes, great customer service! Purchased a certified 2016 Honda CRV last night and had great experience. I worked with Ryan and he was extremely helpful and patient. Most importantl More

by YesiB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan , Jad Aboul-Jibin
May 04, 2017 -

Russell & Smith Honda responded

Thank you so much for the positive review, we are thrilled that you had a great experience with us at Russell & Smith Honda. Thank you for making the trip to see us, we're glad that Ryan and Jad both took great care of you. We hope you love your 2016 Honda CR-V, and we look forward to seeing you back at the dealership for any of your future car needs!

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