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Rusty Wallace Kia Alcoa

Louisville, TN

4.7
6,348 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content. We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you! Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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4612 Alcoa Highway

Louisville, TN

37777

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Showing 6,348 reviews

August 07, 2018

We had a great no hassle experience. Everyone was very nice and we had a very pleasant experience. We told them what we wanted and they worked with us to find it. Once we had the car we w More

by KRISTEN6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Fair, Tyler Campbell
August 07, 2018

Great experiance Not only would I recommend but I did my sister also bought a car from the the next day..and she is so happy with her car as i am with mine More

by JEOWENS36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Raybourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Campbell
August 07, 2018

Good deal My husband and I were treated very well at Rusty Wallace Kia of Alcoa. Everyone we talked to was polite. . They try to get you the best deal possi More

by jancarver11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont remember all their names, Rick Rang
August 07, 2018

Adequate service Problems in the past with service department hope things have changed seemed to have on the last visit. Will let you know in the future More

by Jojo1218
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2018

First Car Buying Memories It was time to get a new car since the one I had was on its last leg. I had my heart set on a Kia Soul and after shopping around and talking with diff More

by K Herron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2018

Excellent! Everyone is very friendly at Kia. I like that you have drinks available and a tv to watch while waiting. I also enjoyed my car being washed! More

by lmmurphy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
August 05, 2018

Awesome Friendly courteous and quick. Was offered a rental and even helped me load and unload the rental car to my car. Honored the coupon that I brought with More

by CSECTIONMOMMIES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Autry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Kitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Adam Fair
August 04, 2018

60,000 mile service Employees were prompt and friendly. Work was completed quickly and accurately. I would happily recommend this dealer for acquisition or service. I h More

by pblackstock0356
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Kitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2018

Excellent customer service I always deal with Matt and he is very professional and gets me in and out very quickly. He explains all the work performed and is always so pleasant. More

by KiaFan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Fisher
August 03, 2018

Frustrated and disappointed The service center is fine. The employees are kind and helpful. The loaner cars aren’t clean and usually smell of cigarette smoke. I’m disappointed th More

by RENEE.WILLINGHAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know their names
Aug 03, 2018 -

Rusty Wallace Kia Alcoa responded

Hello Renee. I have taken the steps to make sure that the loaner cars will be cleaner and better smelling in the future. I want to apologize for the loaner car experience personally and will correct this problem immediately. Also, thank you so much for using our service department for your vehicle needs. Have a great day and let me know how we can help in the future. Will Witucki - Manager

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