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Rusty Wallis Honda

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.7
4,815 Reviews
We're Dallas' Premier Honda Automobile Dealer, and we're here to help you navigate the car-buying experience. Connect with us! 214 348-7500
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12277 Shiloh Rd

Dallas, TX

75228

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Showing 4,815 reviews

November 22, 2023

Prompt, friendly, helpful—done in record time, as promised. My local dealer looking after a customer More

by Old lady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
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Nov 23, 2023 -

Rusty Wallis Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rusty Wallis Honda.

November 22, 2023

Test driving and buying my Honda Odyssey was quick and easy. I also appreciated that there were no high—pressure tactics. It made the process less stressful. More

by rsanabria8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Banales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dzan
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Nov 23, 2023 -

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda. Your feedback and rating mean a lot to us. We're glad Edwin and our team were able to help, and we hope to see you again!

November 21, 2023

Very thorough inspection in addition to the oil change . Good service writer communication regarding results and future needs More

by SROBBUSAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 21, 2023 -

Rusty Wallis Honda responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 21, 2023

I've been to Rusty Wallis three times for service. Very happy, they are great! More

by WADECOTTINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron, Joshua
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Nov 21, 2023 -

Rusty Wallis Honda responded

Wade, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ron and Joshua met your expectations. Thank you for choosing Rusty Wallis Honda, we look forward to having you as a valued customer for many years to come!

November 17, 2023

Could have fleeced me for a transmission. Instead I got. Fuel system service and an education. More

by DAWG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisha. Service writer
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Nov 19, 2023 -

Rusty Wallis Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rusty Wallis Honda, we look forward to having you as a valued customer for many years to come!

November 17, 2023

As a team both Mr. Baez Mr. Banales did a great job, thanks to Rusty More

by hecaleman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Banales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2023 -

Rusty Wallis Honda responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 17, 2023

The Friedly people and Service has been excellent and estimate was on target. And they follow up to make sure that I was satisfied with the service. More

by MAORTEGA1955
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Banales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Morales
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Nov 19, 2023 -

Rusty Wallis Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 15, 2023

Please don't believe the Rusty Wallis price listed on the website for a pre-owned car. They wanted to add over $4,000 for service add-ons and other items that I did not want. The advertised price is not the More

by Barb
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
David Merlos, Manny Morales
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Nov 18, 2023 -

Rusty Wallis Honda responded

Providing a positive experience is our top priority, Barb, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 15, 2023

I have used Rusty Wallis service department for years and have never been disappointed. They are always courteous and professional. More

by JANISPOPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Nov 16, 2023 -

Rusty Wallis Honda responded

Janis, Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 14, 2023

For some reason this location has higher prices literally paid 30$ more than usual just for the techs to rev my car and goof off More

by Alexcarballo2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Morales
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Nov 17, 2023 -

Rusty Wallis Honda responded

Alex, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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