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Rusty Wallis Honda

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.7
4,818 Reviews
Rusty Wallis Honda is your trusted local Honda dealer in Dallas, TX. With years of experience, our dealership offers the latest new and used cars, SUVs, trucks, and vans, so no matter which vehicle you choose, you’ll drive away happy. Whether you’re coming from Garland, Mesquite, or right here in Dallas, you’ll love our flexible finance plans, genuine OEM parts, and state-of-the-art service center included in our full-service Honda dealership. Ready to get started? Come by our dealership, or give us a call today!
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12277 Shiloh Rd

Dallas, TX

75228

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Showing 4,818 reviews

September 02, 2022

My CRV got fixed but the communication along the way was really REALLY bad in Express and got better at the Main Service but my car sat quite a time with no repairs being done until I called several times. More

by cheri minks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Stevens
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Sep 04, 2022 -

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda. Your feedback and rating mean a lot to us. We will share your comments with the team in order to improve service and we hope to see you again!

September 02, 2022

The intial communication with my purchase was a little rocky. When Chinh Le took over the service was perfect. More

by Damian.Juarez92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chinh Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2022 -

Rusty Wallis Honda responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Rusty Wallis Honda are glad to have you as a customer.

September 01, 2022

Thank you to Jesse he provided me with the information that I needed for the car I was looking for. More

by ALEXANDRABELTRANN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ondra Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Banales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2022 -

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda. We look forward to having you as one of our valued customers for many more years to come!

August 31, 2022

Peter team in service was great. He was efficient, his communication was great, and he was very straightforward….great experience More

by Michaelbemery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Tran
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Aug 31, 2022 -

Rusty Wallis Honda responded

Thank you for your business and this review. We're happy to hear Peter was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 31, 2022

I found the whole process of buying a new Accord Sport from Rusty Wallis and especially Eric Collier to be exceptional! Every detail was discussed. I am impressed but not surprised at their service. That More

by C.agricola
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Collier Sr
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Aug 31, 2022 -

Rusty Wallis Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 31, 2022

For me didn’t take long I will be back employees where awesome the waiting room was very clean More

by GET.YOUR.GLO.ON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Sep 02, 2022 -

Rusty Wallis Honda responded

Thanks for sharing your thoughts about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

August 30, 2022

Always great communication and let me know how long it will take. I’m always happy with the service. More

by DEC6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service lead
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Aug 30, 2022 -

Rusty Wallis Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rusty Wallis Honda. Please don't hesitate to reach out if you need anything else.

August 30, 2022

Service dept is great. Prices for parts are ok. Answering the phone is horrible. Thanks More

by CDRP139
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Stevens
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Aug 31, 2022 -

Rusty Wallis Honda responded

Thank you for your very honest review. We strive to make sure that all of our customers leave happy. We will share your comments with the team. Thank you for choosing Rusty Wallis Honda.

August 30, 2022

It wasn’t a pleasant experience since they brought my car out and forgot to do the tire rotation and had to wait another 40 minutes. More

by Sriveracarvajal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The employee is not listed it was on service dept
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Sep 02, 2022 -

Rusty Wallis Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

August 29, 2022

This is my 3rd time working with Eric and Rusty Wallis to purchase a new vehicle. Eric is very thorough, he always exceeds my expectations. He isn’t just there to make a sale but he makes sure all your needs More

by ReVay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Collier Sr
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Aug 29, 2022 -

Rusty Wallis Honda responded

Thank you for taking the time to share your feedback with us. Eric and Rusty work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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