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Rusty Wallis Honda

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.7
4,770 Reviews
We're Dallas' Premier Honda Automobile Dealer, and we're here to help you navigate the car-buying experience. Connect with us! 214 348-7500
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12277 Shiloh Rd

Dallas, TX

75228

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Showing 4,771 reviews

November 19, 2021

Good, but did not check tire pressure and inflate to spec as requested. Corrected issue after brought to their attention. More

by schultz9113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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Nov 21, 2021 -

Rusty Wallis Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 19, 2021

I didn’t think I’ll be able to get a car but Jesse got the job done for me. Very excited about my new car and a really great experience! More

by gordon.shaquille
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Morales, Jesse Thompson III
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Nov 21, 2021 -

Rusty Wallis Honda responded

Thank you so much for your wonderful review! We are thrilled that Jesse had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Rusty Wallis Honda!

November 19, 2021

Jesse went above and beyond his way to help us out in finding a car for my wife. He was super responsive and did not pressure us to buy something we did not need. Great customer service. More

by ash
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Thompson III
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Nov 21, 2021 -

Rusty Wallis Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Jesse to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

November 19, 2021

2nd car had a blown engine when purchased, they tried to blame on me. sad More

by very hurt customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rusty Wallis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ondra Calvert
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2021 -

very hurt customer responded

i had to pay out my pocket with money i didn't have and never should have had to pay in first place, i asked them if they could help with money that insurance didn't cover, a measly 350.91, no reply no answer no nothing, careless people at this place, just sad about the situation but i will not stop till i feel enough people have seen what could be waiting for them at RUSTY WALLACE CAR DEALERSHIP, NOT JUST THE HONDA BUT ALL HIS LOCATIONS!

Nov 20, 2021 -

very hurt customer responded

they are careless and don't check the new arrivals they recieve,i was told that a loud roaring noise on a Nissan pathfinder, which was my 1st car i purchased due to big tires, well that was not the case, it needed wheel bearings, lmao, let's not forget the excessive smoking upon start up and a odd smell that even after doing a sea foam treatment, whatever that is, it still smoked really bad and they assured me it was normal because the car had been sitting. yea,,,, no, it's not normal so sorry. so they did take that car back and repay the loan finally 2 months later which went really bad against credit score, like they really give a sh%=. that's how i got the ford edge with bad motor. now sure they tried to help, tried to sell me a brand new Honda cause they refused to sale me another used car cause it was making them look bad with the banks, but assured me i could get this brand new car in there loan service, thru Honda finance, for a additional monthly payment of 700 or more, which i told the general manager ondra calvert that i can not make that payment no way no how, well he sits there like a mob boss look and says well that's all i can do, don't matter i can't pay for it, he would have put me in that car that day no money down, didn't care i couldn't afford it, oh but wait, the bad motor Ford edge was gonna be a trade in and he had to take money off it to fix the motor,lmao. be very careful not to fall for the xxxxxxxx at RUSTY WALLACE DEALERSHIPS. I'M BEHIND IN PAYMENT FOR FORD EDGE CAUSE I COULDN'T WORK, i asked ondra if the motor would be covered in extended warranty he told me, well it depends on what you tell them but naw probably not. i didn't deserve the treatment i got. after paperwork was signed i wasn't xxxx anymore, they got the check and i got screwed!

Nov 20, 2021 -

very hurt customer responded

they are so fake, not all but people who can help who got the power are main ones who don't give a care in the world about you after them papers signed, it's like your on your own, just heartless, don't go there period. they are not any kind of helpful Honda people with the blue shirts, you get the blues. lol

Nov 20, 2021 -

very hurt customer responded

all i ask from ondra was to help with charges that insurance didn't pay, 351.00 dollars, i had to get the whole engine replaced, and they didn't even help with that process, i don't get it. why do you think it's ok and go on like you've done nothing wrong. people have feelings and can't afford a lot of things but i trusted y'all 3 times, this is the thanks for my business, guess I'm not worthy of y'all's help, good don't like ugly. we just getting started. y'all hurt my heart. your heartless.

November 18, 2021

Great deal on the car and Eric was very nice.Eric worked very hard for us to get such a great deal on our new civic. More

by Christyznik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Collier Sr
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Nov 18, 2021 -

Rusty Wallis Honda responded

Christy, We are very happy to hear Eric provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 18, 2021

Easy to get a appointment and decent time waiting for my car to come back out More

by ELAINE_MARTINEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
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Nov 18, 2021 -

Rusty Wallis Honda responded

Elaine, Thanks for sharing your thoughts about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

November 18, 2021

Dealer jacked up repair cost of repairs to an absurd level. Dealer didn’t even reset oil gage. Really crappy experience. Stay away More

by ANNIECFOSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Fine
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November 18, 2021

Muy buena atención de parte del vendedor Jessy atenton y dedicado a complacer al cliente More

by javiercontreras346
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Collier Sr, Skyler Barroso
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Nov 18, 2021 -

Rusty Wallis Honda responded

Here at Rusty Wallis Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, Javier, and it was a pleasure having you at the dealership. We appreciate your review!

November 18, 2021

Service was excellent explained what needed to be done next will make appointment to fix what’s needed More

by PETEBRAVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Fine
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Nov 18, 2021 -

Rusty Wallis Honda responded

Pete, Thank you for choosing Rusty Wallis Honda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 18, 2021

Was far from impressed. On my invoice it stated “customer requested” when I did not request specific service. It was also suggested to me that I needed new tires ($900+) when I have a tire shop rec More

by Johneaglehondasucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leo ??, Greg Fine
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Dec 02, 2021 -

Rusty Wallis Honda responded

John, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Dec 02, 2021 -

Johneaglehondasucks responded

Please email me at xta.909@gmail.com

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