Rusty Wallis Honda

Service visit Greg Fine was helpful as always. I was disappointed that the car wash was closed, but I understand you’re undergoing construction. Service was good, c Greg Fine was helpful as always. I was disappointed that the car wash was closed, but I understand you’re undergoing construction. Service was good, considering it was a holiday weekend. More

Oil change and coolant When the oil change is $50 I expect a car wash. The car was has been out of order for years now, due to remodeling. It would be nice to at least get When the oil change is $50 I expect a car wash. The car was has been out of order for years now, due to remodeling. It would be nice to at least get a coupon for a car wash somewhere else. More

Very friendly and helpful. I was taken care of in a fast and effective manner. My car was ready the next day. Enjoyable associates and experience. I was taken care of in a fast and effective manner. My car was ready the next day. Enjoyable associates and experience. More

Service Dept.Team Rock! Always greeted with a smile whenever we take our cars to Rusty Wallis Service Department for oil changes. During our wait period, we are given update Always greeted with a smile whenever we take our cars to Rusty Wallis Service Department for oil changes. During our wait period, we are given updates as to what is being done on vehicle and approximate time of when it will be ready. More

Great experience Great customer service...from salesman to finance dept. Felt like being treated as a family member. Fifth car to buy here and always consistent qual Great customer service...from salesman to finance dept. Felt like being treated as a family member. Fifth car to buy here and always consistent quality dealing. More

AVOID THEM AT ALL COSTS. BEWARE, DO NOT PURCHASE FROM THESE PEOPLE. AVOID THEM LIKE THE PLAGUE. Our story is lengthy, so I’ll break it down in a timeline: August 2nd: W BEWARE, DO NOT PURCHASE FROM THESE PEOPLE. AVOID THEM LIKE THE PLAGUE. Our story is lengthy, so I’ll break it down in a timeline: August 2nd: We get in contact with Robert Hill through TrueCar. He says getting the car won’t be a problem. We let him know we will stop by Saturday, August 4. August 4th: We walk into the dealership wanting a Honda Fit EX Manual. They say they can get it from another dealership. We tell them we will finance through our bank. Manny Garcia throws a fit, says “We won’t do anything until we get the paperwork, just to protect ourselves.” As if we were stealing from them. Catty and unprofessional. Carlos Rivera says they’ll get us the car by Thursday, August 9. August 9th: We call in to ask about the car. It is not there. Robert says he should have more information by Saturday, August 11. August 11th: We contact Robert through text message. He still doesn’t know where the car is, but says that he will give us a better answer by Monday, August 13. August 13th: We ask for a status on the car. He says that the car is coming from Honda’s Manufacturer (a lie, by the way) and that it shows it will arrive on Tuesday, August 14. Advices that this date is not accurate, but that hopefully it would arrive by the end of the week. August 17th: We ask where the car is. Robert Hill says that it still is in transit and that we are at the mercy of Honda. Yet another lie. August 18th: Called and asked to speak to a manager. Said manager tells us that our car is not in transit (refer to August 13th’s lie) and not coming from the manufacturer. Our car is at the other dealership still because they don’t want to do a trade. Says he will work hard to get our car. To call him back on Wednesday, August 22. August 22nd: Still no news from the car. August 27th: We get an e-mail from Carlos Rivera telling us the car is ready at the dealership. We tell him we will stop by on Tuesday, August 28. August 28th: We go to the dealership in the morning. We see the car. It has three scratches, a scuff, and a blemish on the door handle that goes all the way through the paint. We also found cookie crumbs on the front seats. Tell Carlos about this, his answer? “I don’t know what you want me to tell you!” We ask him to fix it, and that we will be back in the afternoon. We come back, the car still has a blemish on the door and needs to be repainted. We negotiate with the manager for a discount, considering it had almost been a month and how poorly we had been treated, he agrees and we shake on it. August 31st: Our car is allegedly detailed and fixed. We see the door handle, it has resin/glue sticking out because they have no attention to detail. It still has that blemish. We agree to sign and go on our ways after this nightmare. What is our surprise when they go back on the deal and want us to pay the full price that was agreed on? (It was a nice price, but still.) We tell them that that's nonsense because the discounted price was shook on and agreed upon as a sign of good faith, along with them giving us a loaner car for a week and a half. We tell Robert they should have let us know, that we all wasted time. Robert agree and goes on a rant about how much money they are losing on the car, how he didn’t establish the price, how difficult we are being, that we are not even financing through them (that is my right as a customer, I don’t have to finance through you) and that they are bending over backwards for us. Excuse me? Doing your job and providing the customer with an unblemished NEW car in mint condition is not bending over backwards for us, that is YOUR JOB and that is what we are paying for. Not for a blemished car with scratches and cookie crumbs in it. We cancelled the deal. It was month long nightmare where we were lied to, avoided, treated like a nuisance and then blamed for their shortcomings and treated as if the car being slightly damaged was something we should overlook. Avoid them like the plague. A car purchase should be nice and easy, and this was far from that. Everyone here behaved less than professionally and to blame the customer as being difficult when we only wanted a new unblemished car (because that’s what we were going to pay for) is preposterous. More

6th Car and Counting Kenneth Boyd is a customer service oriented salesperson at Rusty Wallis Honda who provides knowledgeable, professional and courteous support. We obvio Kenneth Boyd is a customer service oriented salesperson at Rusty Wallis Honda who provides knowledgeable, professional and courteous support. We obviously highly recommend Kenneth because we have purchased our last 5 Honda vehicles with his assistance (2011-2018). More

i bought 3 cars in less than 2 months! Better each time!! Mike Anderson, Kenneth and John Hargis, are all great guys to work with! i drive a hard bargain and they worked very well with me! thank you all!! Mike Anderson, Kenneth and John Hargis, are all great guys to work with! i drive a hard bargain and they worked very well with me! thank you all!! More

Top Notch Service Since we purchased our 2010 Honda Odyssey new from Rusty Wallis we have returned it every 5000 miles for the recommended services. We have just a litt Since we purchased our 2010 Honda Odyssey new from Rusty Wallis we have returned it every 5000 miles for the recommended services. We have just a little over 145,000 miles on it right now with no major problems. Your service advisor, Jeff Peterson, is the best. This is my wife's vehicle and his service recommendations have kept her vehicle running and safe, which to me means everything. Thanks Jeff. More

Car inspection LLisha Halpin was a great service person! She always make should my vehicles are taking care of! She always know the right answers to my question and LLisha Halpin was a great service person! She always make should my vehicles are taking care of! She always know the right answers to my question and if she not know she will find out! More