Ryan Auto Mall

Poor Customer Service, ESPECIALLY if You're Female I do not recommend coming here for any service. I would rate my experience a zero if I could. I brought my Jeep Grand Cherokee (which I purchased at I do not recommend coming here for any service. I would rate my experience a zero if I could. I brought my Jeep Grand Cherokee (which I purchased at the dealership) in for basic service: replace a bulb, patch a tire and an oil change. Every aspect of that service visit had issues. Oil change: Needs oil change message not cleared, Replace a bulb: bulb was replaced and then the technician loosened the turn signal wire, so that appeared to need to be replaced. The biggest problem was the tire patch. The tire was patched but when the tire was put on my vehicle, the lug nuts were not torqued. Unfortunately, I did not become aware of the lug nut issue until I and my entire family were traveling in northern Wisconsin on vacation. The tire almost came off in Manitowish Waters. I had to tow my vehicle 47 miles just to get it repaired. On July 3rd, I presented Matt Ryan with the bill and was told by Matt that he had to speak to those higher up to see what they could do and I also should have contacted him before any repair was done so they could have worked something out with the garage that was doing the repair. He also looked at the damaged rim and said that his guy could have repaired the rim. So now it's my fault and it's implied by his tone and comments that I'm not going to get any reimbursement for the shoddy work Ryan's service technician performed on my vehicle. Matt said he'd get back to me the following Monday (7/9) or Tuesday (7/10). Needless to say, I didn't hear from Matt on Monday or Tuesday. I called back on Friday (7/13) and Matt was out and I was transferred to his supervisor, Marc Gefsrud. I explained the situation and he stated that he wanted to speak with Matt first and that someone would get back to me on Monday (7/16). Marc also informed me that Matt had the authority to make the reimbursement decision when we first talked. Matt's Lie #1. Matt then called on 7/16 and stated that I would get reimbursed, I should receive the check by the end of the week (7/20). Matt also told me he called me the previous week but I had no evidence of that. By 7/21, I hadn't received the check, so I called Marc back (7/25) and stated what was was going on. He checked, and Matt had submitted the requested for reimbursement on 7/16 but the check wasn't cut until 7/23 and the check was in the proverbial mail. Question: if Matt had called the week of 7/9-7/13, why did he wait to submit the reimbursement request? Surely, he could have submitted the request before he called me back. Lie #2 - he never called me the week of 7/9-7/13. It is now 8/6 and I haven't seen the check yet. I just keep getting lied to. Prior to this experience, I was very happy with Ryan's. I took all 3 of our family's Jeep's there for service and we started looking for a Jeep Rubicon there. All I desired on my initial visit was: I am so sorry that happened, I'll ensure the technician has the proper training so this doesn't happen again, and we'll be sure to reimburse you for our mistake. I received none of that. Very poor customer service. I make my own money, I purchase my vehicle with out my husband and I decide where to take it for service. There are a lot of options out there beside Ryan's and I recommend you choose wisely. UPDATE: On 8/6/2018, Matt reached out to verify that I hadn't received payment yet, which I confirmed. He then cancelled the initial check and had another drafted. He had the check delivered the same day via a Ryan courier, along with 4 oil changes for the problems that arose. More

Very pleasant experience The salesman was very helpful and did a lot to make this deal to work I have used the service department for along time Over all the dealership is The salesman was very helpful and did a lot to make this deal to work I have used the service department for along time Over all the dealership is very good and I would recommend them to others More

happy customer Melissa was friendly, personable and easy to talk with! she helped us to feel at ease and validated. it was nice to have someone who appeared to like Melissa was friendly, personable and easy to talk with! she helped us to feel at ease and validated. it was nice to have someone who appeared to like what they do and enjoy working there! overall the whole process was very smooth and worked well for us! More

Customer service By far the best customer service I've had at a dealership. Brian malarkey was a very knowledgeable salesman and I would recommend him to anybody looki By far the best customer service I've had at a dealership. Brian malarkey was a very knowledgeable salesman and I would recommend him to anybody looking to buy a car More

Fantastic service Went to Ryans Auto Mall to look at getting a new car. Damian was super friendly and was extremely knowledgeable. I was in and out with a new car fast. Went to Ryans Auto Mall to look at getting a new car. Damian was super friendly and was extremely knowledgeable. I was in and out with a new car fast. More

Colorado Doug is the best, everyone else my thas well lay down and give it to Doug. Super experience overall. You work your sales too hard, 15 hr work week is Doug is the best, everyone else my thas well lay down and give it to Doug. Super experience overall. You work your sales too hard, 15 hr work week is good More

Thank you Scott is very pleasant and informative to work with. Made the whole process enjoyable. I would highly recommend Scott to everyone looking for a new Scott is very pleasant and informative to work with. Made the whole process enjoyable. I would highly recommend Scott to everyone looking for a new vehicle... More

Great Experience I had found the vehicle I wanted online. All I did was fill out my name and number online then I got a call within 10 minutes. Setup a time to come in I had found the vehicle I wanted online. All I did was fill out my name and number online then I got a call within 10 minutes. Setup a time to come in and get the trade in on my current car and also test drive the vehicle I wanted. The customer service was phenomenal. They made the process so quick and easy. Will definitely be going back when we need our next vehicle. More