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Rye Subaru - Service Center

Rye, NY

4.7
869 Reviews
Call Service Center (914) 690-7239

869 Reviews of Rye Subaru - Service Center

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November 26, 2023

Friendly and efficient. Easy to make an appointment. Able to adjust to unforeseen issues. Wish they were closer to my home. More

by KROSITZKE
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2023 -

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 24, 2023

Excellent Service and a smooth drop off and pick up of my vehical and Loaner vehical. It saved me alot of time. I could stll be productive at my job, and have repairs performed without excessive loss of work More

by FCOONEY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2023 -

Rye Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 24, 2023

Tamar did a very good job. I was completely satisfied with the service, as usual The experience is always excellent. More

by dickkline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2023 -

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Tamar delivered such a great experience!

November 23, 2023

My car dashboard signaled low pressure on a tire and some other additional sign. I called and stopped by subaru service center where I was helped while I waited. It took less than an hour for my car damage More

by CHAROVP7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2023 -

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 23, 2023

Easy to drop off my car. They had it back to me sooner than expected. It was clean and everything was explained clearly to me. More

by JCPRUNR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2023 -

Rye Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

November 18, 2023

Not a good experience my recent trip there. It was for an inspection and check oil engine light that came on. They told me I was down a quart of oil but never informed me that they were not goi More

by LISABEFANIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamar Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Rye Subaru responded

Dear Ms. Lisa Befanis, I am sorry to hear about your recent experience and you're feeling that Tamar and our staff "NEED SOME CUSTOMER SERVICE TRAINING." So, to clear up any misunderstanding, your review left out a couple of significant facts, such as: 1. Tamar told you that your vehicle was down a quart of oil and that the technician recommended you do an oil consumption test, including an oil change, because you may be burning oil. You DECLINED the recommendation and told Tamar that you keep two quarts of oil in your vehicle for that reason, and you did not intend to fix this concern. 2. You also DECLINED the recommended replacement of the PCV, which, in many cases, causes a check engine light. The PCV valve is usually on the top of the engine valve cover. It is responsible for routing crankcase fumes back into the engine's intake manifold, where they're burned off. FYI - The PCV valve plays a crucial role in the engine's proper functioning by eliminating gases from the crankcase that can mix with the oil and form sludge, leading to engine clogging. If a PCV is believed to be faulty, the most common and noticeable sign is probably a check engine light on your dashboard. After reviewing your comments with Tamar, she was taken aback by having such a good conversation with you and trading holiday wishes, but I guess that's the world we live in today. Again, we are sorry you feel the way you do about our staff and wish you all the best in finding a repair company that meets your standards of care. Happy Holidays! Respectfully, Eric Pagan General Manager Rye Subaru

November 18, 2023

I am always pleased with the server when I bring the car in from start to finish. More

by ZIACAROLINA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ciccone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Rye Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 18, 2023

They were responsive and took care of the service issues and inspection and answered all of my questions. More

by lawturtil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 17, 2023

They were very accommodating to my schedule although i was very early, they fitted me in and got me out quickly More

by Damon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Rye Subaru responded

Thanks, Damon, for sharing about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

November 16, 2023

Convenient, clean, easy in and out. I would recommend them to any Subaru owner. Thank you! More

by SP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Rye Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!

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