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Rye Subaru - Service Center

Rye, NY

4.7
789 Reviews
Call Service Center (914) 690-7239

789 Reviews of Rye Subaru - Service Center

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May 18, 2023

This is the third leased car from this dealership. They worked with me to get a new leased car at a down payment and payments I was comfortable with. A little pressure but that was to be expected. In More

by YSPELLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Hirshowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Rivera
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May 18, 2023 -

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 17, 2023

it is obvious that customer satisfaction is of utmost importance here. Everybody goes out of their way to make sure you are well taken care of. More

by ANAHIDHAMPARIAN
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Lando in Service, Eric Pagan
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May 18, 2023 -

Rye Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 16, 2023

They were pleasant and transparent. No hidden fees and they made me a nice cappuccino. I will definitely recommend them. More

by EDWARD22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Pagan, Casey Cochran, Michael Santosusso
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May 16, 2023 -

Rye Subaru responded

Thank you, Edward, for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 15, 2023

Bought my 2022 Forester from the highly recommended Rye Sales staff and have since been enjoying working with the maintenance team at Rye Subaru. This is my first Subaru. love the car and love the service More

by garyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2023 -

Rye Subaru responded

Thank you, Gary, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rye Subaru.

May 13, 2023

Jennifer was great in assisting me and explaining the process and time frame for my windshield replacement. More

by BOKEM208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2023 -

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 12, 2023

Unfortunately, the service associates at Subaru Rye needs training for "putting the concerns of their clients first instead being concern for making a profit pre-work service assessment." For example, I had More

by mikeeng23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian Alvarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2023 -

Rye Subaru responded

Dear Michael Eng, I am sorry to hear about your experience. I wanted to clear up a couple of things that you mentioned in your review. 1) On 2/25/2023, you came to the dealership after getting four tires at COSTCO and having your TPMS monitor light lit on your dashboard. We charged you for our technician's time to look at your concerns and reprogram the sensors. Total charge - $193.99, including tax 2) On 3/16/2023, you returned to the dealership with the TPMS lights coming back on. The technician could not get the sensors to all read, and we recommended that you change all four due to age and or damage during the tire replacement at COSTCO. Total charge - $800.74, including tax. 3) On 4/21/2023, you returned once again with the TPMS light coming on and off. You told us the "light wasn't on now, but it was on yesterday." We took apart the car's rear and noticed a significant amount of water in the wheel well holding your spare tire and on the left side of your car. We ran a CARFAX, and they reported that the vehicle had been involved in an accident in the left rear, where the water appeared to be coming from - you never mentioned this, and it might have saved us all a lot of time searching for the problem. We informed you about this issue and spent hours looking for a permanent fix. We looked at the water-logged computer module that handles TPMS sensors on the vehicle's left rear and replaced it. We reprogrammed the sensors with the new module, and everything worked. The total charge for the new module or any work for this visit was ZERO DOLLARS! The cost of replacing the computer module and further diagnosing your vehicle should have been well over $1000 for the parts and the labor. That is what we call GOODWILL and putting our clients' concerns first. We hope you have many more happy miles with your Subaru Forester and hope you find that repair facility that meets all your needs. Respectfully, Eric Pagan General Manager Rye Subaru (914)967-6300 eric@ryesubaru.com

May 18, 2023 -

mikeeng23 responded

There is much needed improvement needed for the customer service and car service experience. For example Paula Meija gave me an number for Subaru of America. I thought that was stupid and she claimed that the word stupid was a curse word and did not want to assist and address my car concerns. My car needed to be assessed for something connected to the sensor issues I originally had and was electrical related. Please find a third party mechanic or another Subaru and save yourself time, money and "emotional distress." They need to "put their client first and not only to meet their qouta of making a profit. It is obvious they cater to the rich and affluent.

May 12, 2023

Paula was excellent! I felt very comfortable since all of the service advisors were women which is a big change from the usual male advisors. She explained everything tho More

by ASTRID.AGUIROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guy who works the valet! Idk his name but he was great!
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May 14, 2023 -

Rye Subaru responded

Thank you so much for taking the time to leave us this great review. We're glad to hear that you found your experience with Paula to be a positive one. We truly appreciate your business, Astrid.

May 12, 2023

Pleasant and does let us know costs and status of vehicles . Work done well Henry Novsck More

by BIKERDOC309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ciccone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2023 -

Rye Subaru responded

Thank you for choosing Rye Subaru, Henry. Thanks for the great rating. We appreciate your business and hope to see you again soon.

May 09, 2023

Sharp on what my car needed and how long it would take; followed through on problem I raised. More

by BLUESHAMAN77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2023 -

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 07, 2023

Very easy to Make appointment in line or by phone. Staff are knowledgeable and courteous. More

by LL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2023 -

Rye Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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