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621 Reviews of Rye Subaru - Service Center
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January 18, 2021
Good service and customer care. Car was ready when promised but no courtesy car available or space in the waiting room. I am a faithful customer. promised but no courtesy car available or space in the waiting room. I am a faithful customer. More
by HSCHWARTZ3
Verified CustomerEmployees Worked With
Annie Amorosana
Helpful January 18, 2021
Good experience. Easy to make appointment, Office clean , following Covid precautions. Kept updated on status with car. That is all I have to say. Thanks following Covid precautions. Kept updated on status with car. That is all I have to say. Thanks More
by MICHSTLOUIS
Employees Worked With
January 18, 2021
good service, thank you Lester for your help, I am very pleased with my car, runs well, reliable, very happy with working with you , stay safe pleased with my car, runs well, reliable, very happy with working with you , stay safe More
by CPZ0
December 11, 2020
Excellent service Eric Estrada is the man always takes care of my car great person to work with Veronica carosella makes making an appt easy care of my car great person to work with Veronica carosella makes making an appt easy More
by Ariasd124
Employees Worked With
Other Employees :
Eric Estrada , Annie Amorosana, Veronica Carosella
February 17, 2020
My last experience at your dealership was positive. The staffs were very courteous; the jobs I brought the car in for were completed in the expected time frame. staffs were very courteous; the jobs I brought the car in for were completed in the expected time frame. More
by HL Subaru
April 11, 2019
First service Brought my car here for it's first service , convenient location, and someone came right out to bring my car into the garage. It was ready within a fe Brought my car here for it's first service , convenient location, and someone came right out to bring my car into the garage. It was ready within a few hours, and since I have the maintenance contract with my lease, it was all paid for. Nice experience overall. More
by Jmw
Employees Worked With
January 17, 2018
Rude service personnel who refused to give us information. My wife & I purchased a new Subaru Forester LL Bean Edition. We have been experiencing blown headlight bulbs for the past two to three years. Our me My wife & I purchased a new Subaru Forester LL Bean Edition. We have been experiencing blown headlight bulbs for the past two to three years. Our mechanic informed us that this is not uncommon with Subaru headlights and told us that we needed to purchase two new headlight housing assemblies. We needed to know if the headlight housing assemblies were different in the LL Bean edition than in the other Forester models for that year. I called on 01/16/2018 just before closing and spoke to someone in the service department. He told me that to give us that information he would need the VIN # of the car. I told him that I would contact him the next day. My wife called the next day and spoke to someone in the service department who told her that he would have to look that information up. When my wife informed him that she was aware of that and let him know about the conversation from the day before he told her that he could not give that information and that we would have to purchase the part from Rye Subaru. I then called SOA and reported this dealership. We do not have to purchase parts from them and for them to say that we would have to in order to get a question answered is a real money grubbing thing to do especially after we bought the car from them. More
by Kelvin Parris Jr
Employees Worked With
N/A
December 21, 2015
The Worst Customer Service Ever. Not only is their customer service awful, when I went to to have my car's air bags check, I had personally belongings stolen from the vehicle. I calle Not only is their customer service awful, when I went to to have my car's air bags check, I had personally belongings stolen from the vehicle. I called them about this and they brushed it off and essentially said that I was lying and trying to take advantage of the. Would expect more from Subaru. Wouldn't suggest going there even if it is your last option. Awful dealership. Worst I have ever dealt with. More
by SubaruFan
Employees Worked With
Mangers, service staff.
March 15, 2012
Purchased my vehicle new at this dealership. I only brought vehicle in for service when warranty related. Given the runaround and unsolicited advice from mechanics trying to discourage me. Service Mana brought vehicle in for service when warranty related. Given the runaround and unsolicited advice from mechanics trying to discourage me. Service Manager was accommodating only after I mentioned reporting to SOA. I find this dealership to be slack in quality of mechanical service and trouble shooting. After 4 years finally got to speak with one of the better mechanics there. Problems getting a loaner. I had to be persistent. When I purchased my new car the loaner policy was to get a new one of the same model (not a tiny car that I would not feel safe in). The loaners were filthy and smelled heavily of cigars. Regarding the Service Desk and one man in particular... He needs to realize he is serving the public as well as representing Rye Subaru. He is most condescending and hardly makes eye contact. Subaru has relocated the Service Dept and now that you are out of the "shop" take a lesson in communication and manners-be thankful for your job. Rye/Subaru shows preference and is accommodating to the local residents. This is a common fault in "privileged" Westchester County. I can see that Rye Subaru carries the lowest ratings. I know I am "dead on" about my experience with them. If they don't care, then they will disappear. More
by Subes
Employees Worked With
Jim, Eddie
