Sacramento Chrysler Dodge Jeep Ram

Amazing Customer service was great and straight to the point I would most definitely recommend this dealership and mostly Ron for for his service and patien Customer service was great and straight to the point I would most definitely recommend this dealership and mostly Ron for for his service and patience More

SERVICE MANAGER (Randy Tackett) is terrible. BEWARE!!!! This dealership took over 4 months to finally establish that they had received my two recall parts in stock (to remedy the airbag recall and rear diff This dealership took over 4 months to finally establish that they had received my two recall parts in stock (to remedy the airbag recall and rear differential nut recall) for my 2005 Ram 1500 (that I have owned and driven daily since new). I had to call each 5 or 6 weeks to get any update on parts. I made an appointment with Jeffrey G. (solid rep & decent guy) last week via my phone call to them again, then took my truck in to the dealer on Thursday (10/22/15) at 7am (1st customer of the day), dropped it off (exterior clean), then returned to pick it up before 2 pm when I received a call that it was completed. When I arrived to pick up my truck, my sunroof was in a fully opened position (not the way I had left it with the sunroof tilted up for ventilation), and the sunroof frame was broken when I attempted to close it. A trail of fresh red fluid (from a hose drug over my roof from door to door) runs across the middle of my roof, where it clearly shows how my sunroof was broken while getting serviced there. Randy placed the broken parts in my hand when he was alerted of the situation, looked over the roof, and told me that I could pay them to have the damages estimated and repaired. he said the damages were from wear and tear and that the fresh hose marks with fluid "must have been there when I drove up". Another dealer (Folsom) is repairing the sunroof today, then I will force Sacramento Dodge Ram will pay me for the costs. Randy Tackett should be fired! He is a terrible excuse for a professional. He is a 100% LYING DIRT BAG. Do not trust him nor take any vehicle to this dealer while he is running the service department. I bought the truck in Sacramento at Swift, then Swift did most service repairs for the first 100k miles. They were great, although the building was not as fancy. Randy represents all that is fake, wrong and smoke-in-mirrors with regard to his industry. He really sets the lousy-service bar high. More

2012 Challenger RT I would like to take a second to thank Jaime Sprague for such a wonderful car buying experience. My Chrysler 300 was in for service, but I always wan I would like to take a second to thank Jaime Sprague for such a wonderful car buying experience. My Chrysler 300 was in for service, but I always wanted a Challenger RT. Now that the kids are grown, it is time for a muscle car again. While waiting, I browsed the Sacramento Dodge website and found the Challenger RT I liked. I filled out the contact information and in no time at all, I was contacted by the Fleet Sales Manager, Michael Sheets. He assigned Jamie to me and before you know it, I am driving home in my Challenger RT. No hassle, very efficient car buying experience and they gave me top dollar for my trade. I will highly recommend Jamie and the intranet buying service at Sacramento Dodge to anyone I know that needs a car. He was awesome! THANK YOU! You Sir, are the epitome of customer service and professionalism. I hope your peers follow your example. I would also like to thank Michael Sheets and Arin O'dell for a wonderful experience as well. Michael really knows his stuff and was very helpful with any questions I had. Arin was delightful to work with and very fun to talk to. THANK YOU ALL! Robert Souza More

Great Customer Service Ron Abbott was so patient and great help. We went in with something specific in mind, and he found us something even better. In love with our new SUV. Ron Abbott was so patient and great help. We went in with something specific in mind, and he found us something even better. In love with our new SUV. More

Great first experience buying a car. The guys here are awesome. Everyone is friendly and very welcoming. Thank you Ron Abbott! You rock. It was my first major purchase and Ron totally too The guys here are awesome. Everyone is friendly and very welcoming. Thank you Ron Abbott! You rock. It was my first major purchase and Ron totally took the stress of my shoulders. Came in from Reno and the trip was very much worth it. Thank you so much again for all your help! More

Overall GREAT experience!! My salesman Chris Cuevas was awesome!! Hands down this guy knows his brand! Very knowledgeable. Every question I had he had the answers. He takes the My salesman Chris Cuevas was awesome!! Hands down this guy knows his brand! Very knowledgeable. Every question I had he had the answers. He takes the time to talk to you about the little details most dont even bother with! I hate working with sales people for the most part because all they want to do is SELL. They don't care what your buying as long as you buy from them! Now Chris I got a different vibe, he wasn't just trying to sell me a car, he was making sure I was happy with what I'm purchasing! He even told me " don't worry about the numbers.. It's about getting exactly what YOU want, what's going to make you happy every day when you get into your car. I'll worry about getting the numbers down to what you feel comfortable with." My favorite thing about my experience is that he took the time to go through every single inch of the car with me. So by the time I drove my jeep home I know every inch and what every Button does. Oh how can I forget?! Once I was ready to drive my brand new jeep home I was given a pair of purple sun glasses!! On the side says #SeeChrisAtDodge!! How awesome is that? How can you turn down an experience like that? Sales manager Michael Kelly is also very friendly and great. They both made purchasing a vehicle s great overall experience. More

Great experience! Love the car! Our salesperson, Ron Abbott, was fantastic! Ron helped us get exactly what we wanted from start to finish. He was friendly, professional, knowledgable Our salesperson, Ron Abbott, was fantastic! Ron helped us get exactly what we wanted from start to finish. He was friendly, professional, knowledgable and worked with us to get the best deal possible. We love our car and are super happy with our experience. More

Great experience for a first time buyer My salesman was Jamal a real friendly guy, also he grabbed a golf cart to drive us around the lot, being on crutches I found this really helpful. I wa My salesman was Jamal a real friendly guy, also he grabbed a golf cart to drive us around the lot, being on crutches I found this really helpful. I was already wore out from walking previous dealer lots throughout the day. Jamal and the Manager Cash really bent over backwards to get me in the car I wanted, and didnt pressure me to get something different unlike pretty much all the previous dealers I had been to throughout the weekend. The financing guy "Bear", who fits his nickname by the way, was also real friendly and made it real easy to get it done and get out of there. The other thing that really impressed me was their inventory of used cars seemed to be of higher quality than a number of places I had went before, I looked at 3 different cars and all were superior to what I had been shown at prior dealerships. I would recommend friends or family to go check them out. Im sure Ill be back next time I go looking for another vehicle More

Great dealership, knowledgeable Salesmen I went in looking for a Jeep Patriot, not planning on buying. I was greeted and helped by Lue. He was very knowledgeable about the vehicle. He was not I went in looking for a Jeep Patriot, not planning on buying. I was greeted and helped by Lue. He was very knowledgeable about the vehicle. He was not pushy or overbearing. I ended up buying a Jeep Patriot. The whole transaction took very little time and was extremely easy, I would completely recommend Sacramento Chrysler, Dodge, Jeep, Ram for anyone who is considering buying a car. More

Great first visit I gave a 5 star because when I got there everyone onf the staff greeted me with a warm welcome made me feel comfortable. Ron Abbott did a great job on I gave a 5 star because when I got there everyone onf the staff greeted me with a warm welcome made me feel comfortable. Ron Abbott did a great job on working with me and helping me through the whole process he also gave me some good laughs his customer services skills alone are a 5 star. Thank you. More