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Safford Brown Subaru Manassas
Manassas, VA
197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 197 reviews
September 24, 2013
Never believe anything they tell you. We came to the dealership with the intent on trading in our 2011 Outback to purchase the 2014 Forester. They offered us $21.8k trade-in value on the 2011. We show dealership with the intent on trading in our 2011 Outback to purchase the 2014 Forester. They offered us $21.8k trade-in value on the 2011. We showed them their postcard with a guarantee for $22.5k. They came back and told us it really wasn't guaranteed and that the top of the line tow hitch disqualified us from this price----and then kept the postcard. They countered with $21k. We eventually sold the car to CarMax for $24k. The story doesn't end here. They told us the value of our warranty was $2.1K and then made us jump through hoops to get a statement from the finance company that the loan was paid off. We had bought the car from them and used their finance company. They could have accepted the title that said it was paid off. They could have accepted the sales agreement from CarMax. Instead, we jumped through their hoops. When they finally cut the check, they had shorted us $300. It is far easier to deal with straight forward dealerships that don't play "used car" tricks, like the salesman listening in on our conversation and reporting the conversation to management. Bottom line, I do not recommend dealing with Brown's Subaru of Manassas, VA until they change the management. I DO NOT hold the salesman responsible for the bad experience, since we had actually bought our first car from him and trust him. We eventually bought at Orange Park Subaru in Jacksonville, FL (near our vacation home). It was only $154 airplane ride. They followed through with everything they said they would do. More
by droark
Employees Worked With
Manager and Finance Person
July 13, 2013
We recently purchased our first Subaru. When we visited Brown's Subaru in Manassas we were greeted by Meredith Eden. Meredith is very knowledgeable about Subaru products. She listened to our needs and wi Brown's Subaru in Manassas we were greeted by Meredith Eden. Meredith is very knowledgeable about Subaru products. She listened to our needs and wishes criteria for our new car and recommended we test drive different models. After comparing models that met our criteria, we returned to Subaru and purchased a new Outback. If you want a knowledgeable, helpful and pleasant salesperson, contact Meredith Eden at Brown's in Manassas. Your car buying experience will be a very pleasant one, We are considering purchasing another Subaru in the near future and will see Meredith when we do, More
by Marybuyer
Employees Worked With
Meredith Eden
June 09, 2013
I purchased a first vehicle for my daughter on 6/8/2013. We had a list of vehicles from different dealerships were wanted to look at and were driving from southern Maryland. Brown's Manassas Subaru was our We had a list of vehicles from different dealerships were wanted to look at and were driving from southern Maryland. Brown's Manassas Subaru was our first stop only because we were planning on traveling to Richmond second. I'm glad we made this our first stop. Meredith met us as we pulled up and our first impression was we were being treated like a valued guest. My daughter took the test drive and Meredith made her feel very comfortable. We explained that we wanted to go look at another vehicle, and the staff and Meredith understood and let us know we were welcome back and there was no pressure to have to buy from them. Well, we never quite made it to Richmond since the vehicle we sought to look at had been sold so we went to another dealer in Fairfax and walked in their showroom floor and automatically felt as if we were prey to be hunted for a sale of a vehicle we didn't want. Being fed up with the high pressure tactics of the Fairfax dealership (Not Brown's by the way), my daughter decided she wanted to go back to Brown's Manassas Subaru and we concluded our deal with Meredith and Lance for the Hyundai Tucson we had looked at earlier in the day. Comparing the two different dealerships from our experience, we felt like a valued member and guest in buying the vehicle we came to look at. NO PRESSURE...FRIENDLY...INTERESTED IN OUR NEEDS. Need I say more about Brown's Manassas Subaru? Should I switch from my current brand of vehicle to a Subaru, I will travel the 100 miles again to buy from these people. Mark Hendricks More
by bbumpfl
Employees Worked With
Meredith Eden
April 14, 2013
Gabriel was so helpful in getting me the best deal for a used Jeep I purchased. He made sure I could get financed, and really worked hard just to make sure I could take the vehicle home at a great price. He used Jeep I purchased. He made sure I could get financed, and really worked hard just to make sure I could take the vehicle home at a great price. He was so polite and had such a great sense of humor, I will most definitely be returning to him in the future! I've already recommended my friends and family to him for any new/ used cars considering his product knowledge on all the vehicles I was looking at. Big thanks to Gabriel and all his help! Thank you! More
by cr3wilder
Employees Worked With
April 12, 2013
I posted this review and then realized it went to an old-inactive entry for the dealer on Dealer Rater so I am re-posting... I have used Brown's Subaru in Manassas several times and I plan to continu old-inactive entry for the dealer on Dealer Rater so I am re-posting... I have used Brown's Subaru in Manassas several times and I plan to continue using them. I am fairly particular when it comes to my car and how it is treated and I do very much trust the folks at Brown's Subaru in Manassas. Trish and Shelly in the service department are always great to work with, informative and helpful. In terms of their technicians - Bruce Baughman is AWESOME. I have done work on my own cars for years from everything up to and including engine rebuilds. These days I don't have time but I am particular... I totally trust Bruce with my car completely - to make the right calls and give good advice. I think he is simply fantastic!!! PS - the other techs I have worked with or spoken with have also seemed very good but I always ask for Bruce! - Charles More
by cschefer
Employees Worked With
Shelley Bailey / Trish Montgomery / Bruce Baughman
February 23, 2013
I went in hoping to work myself into an upgrade from a bad deal I received at Mike Shaw Subaru in Colorado for a WRX. Kevin Bonilla accepted the challenge and between him, Steve and Dmitry I was able to w bad deal I received at Mike Shaw Subaru in Colorado for a WRX. Kevin Bonilla accepted the challenge and between him, Steve and Dmitry I was able to walk out the door with a used STI for the same monthly payment that I had on the bad deal of a WRX. Anybody looking for a great car and an excellent car buying experience needs to see these guys over at Browns Manassas Subaru. More
by campbelljohnny
Employees Worked With
Dmitry Voronov, Kevin Bonilla
February 18, 2013
Mr. Eric Bukhari, and the entire team are a class act, with the right neighborhood service touch. I stopped yesterday, close to closing time. From the young men that first assisted me, and promptly began with the right neighborhood service touch. I stopped yesterday, close to closing time. From the young men that first assisted me, and promptly began to take care of preliminary paperwork, to Mr. Bukhari, and the management team, they provided professional service with integrity. They offered me a fair deal and honored the strategic partnership that they have with USAA. I will make sure that my veteran colleagues become aware of the type of top notch service they can expect from Brown's Manassas Subaru. It was worth the drive to Manassas! More
by CarlosBadillo
February 17, 2013
I bought a used Subaru Outback here. Meredith is the BEST! I visited a lot of dealers and test drove many cars, but Brows Manassas was far and above the rest in terms of customer service. The service de BEST! I visited a lot of dealers and test drove many cars, but Brows Manassas was far and above the rest in terms of customer service. The service department is great too. Everyone at this dealership is friendly and they really care about your needs. They go above and beyond to you happy. I will definitely recommend this dealership, and especially the salesperson Meredith, to anyone!! More
by Katalystic1
Employees Worked With
Meredith Eden
January 28, 2013
I am almost 70 and have purchased many cars over the years (unfortunately). This is the first time I have not left op tight, upset or irritated. The overall experience was very good. Not only the initia years (unfortunately). This is the first time I have not left op tight, upset or irritated. The overall experience was very good. Not only the initial visit, but follow-up visits were friendly, courteous and helpful. The periodic e-mails I have received from Meredith have been very helpful giving me information and advice that I needed. I had to take my Outback in to the shop for some strange black liquid that was dripping off of it, and was attended to immediately. After detailed searching they found out that I must have driven over something that slashed into my wheel well and was dripping down. Not only did they find out the problem and solved the mystery, they washed the car and power washed the wheel wells. More
by Jorge_Arias
Employees Worked With
Meredith Eden
January 25, 2013
Eric was excellent. He honored his word on price, explained all the options and their cost, and handled all the details efficiently. A very professional business experience. explained all the options and their cost, and handled all the details efficiently. A very professional business experience. More
by leeschoff
Employees Worked With
