Safford Brown Subaru Manassas

All the employees meet our expectations had great skills and treated us with kindness , respect and professionalism . and treated us with kindness , respect and professionalism . More

Maheea and Eric were great! We didn’t expect to complete the deal as it was close to closing the dealership, without rushing us, they both stayed several hours after closing and We didn’t expect to complete the deal as it was close to closing the dealership, without rushing us, they both stayed several hours after closing and completed the deal so we could drive off with our new Forester. Excellent service guys! More

The service agent was professional and kept me informed of the status of my repairs. I have used this dealer for all of my service needs for 10 years, and found all of the staff to be knowledgeable and co of the status of my repairs. I have used this dealer for all of my service needs for 10 years, and found all of the staff to be knowledgeable and courteous. More

I was totally dismayed that Stafford Brown now charges a surcharge on credit card payments. SB is not shy on it’s pricing. The surcharge is an insult to customers and will make me rethink taking my Outbac surcharge on credit card payments. SB is not shy on it’s pricing. The surcharge is an insult to customers and will make me rethink taking my Outback elsewhere for service. Since I purchased the car four years ago, it has only been serviced by SF. More

This is my first Subaru purchase so I have limited experience of the dealership, but seams pleasant to work with. experience of the dealership, but seams pleasant to work with. More

This dealership service center is a very customer focused group of people. The service was efficient & pleasant. Jack Macloud was exceptional. group of people. The service was efficient & pleasant. Jack Macloud was exceptional. More

I have been buying cars and related maintenance service at Safford Browns for over 10 years. They have an excellent service department with knowledgeable service advisors. at Safford Browns for over 10 years. They have an excellent service department with knowledgeable service advisors. More

We are happy owners of a 2019 Forester. We have been extremely happy working with Meredith Eden for many of the services. She is so nice and knowledgeable. She answers all our questions We have been extremely happy working with Meredith Eden for many of the services. She is so nice and knowledgeable. She answers all our questions and explains everything clearly. She always goes the extra mile. We will buy another Subaru in the future due to our great experience with Meredith!!. More

Safford Brown Subaru Manassas has the most reliable, friendly and professional service department of any dealership with which I have ever been associated. Each time I visit - including this past weeken friendly and professional service department of any dealership with which I have ever been associated. Each time I visit - including this past weekend (02.08.2025) - the service team is gracious and transparent. It is this latest experience by which I give Safford Brown a 5 star rating. When I entered the service area, I was welcomed by several employees and asked on more than three occasions if I needed assistance. Though I had an appointment, it really was nice that the service team responded to my arrival in such a customer forward and cordial manner. Within moments, my service advisor Meredith and I were going over the scheduled maintenance I had requested and additional matters I wanted checked. Once we had discussed each item, Meredith went back through the list to make certain no details were missed. While enjoying a comfortable wait, I witnessed several service personnel coming in (on more than one occasion in some instances) to inform other customers of the progress of each of their repairs. Although I was in for regular maintenance and was familiar with the amount of time I'd be there, Meredith still came in to update me on my vehicle. What a delightful thing it is when a company and its staff communicate so readily with customers. When my car was finished, Meredith walked me through everything that the technicians had done and explained the invoice. As I drove off, I knew that my vehicle been well worked on and examined; but more importantly, I had that feeling - as I always do when I come to Safford Brown Subaru Manassas - that the service department cares about me the customer. For both reasons, I will continue to be a loyal patron of this dealership. More

We were excited to find the Subaru Soltera that we were looking for at this dealership (via an internet search). Unfortunately our excitement wained as soon as we started working with their sales team. The looking for at this dealership (via an internet search). Unfortunately our excitement wained as soon as we started working with their sales team. The first person we spoke to gave one word responses to our questions and since we were not local he basically blew us off! We tried reaching the internet agent for answers but was unsuccessful. We called the dealership back and tried to reach the sales manager so that she could get us a sales person who would be helpful in our purchase. We never heard back from her, but we did get a call from another sales person. We asked a few questions and he "thought" he had the information and we asked him to verify his responses. We gave him our email and asked him to send us a copy or the window sticker of the car we were interested in. When we opened the email he sent to us with the window sticker it was not for a Soltera but for a CrossTeck!!! Customer service is far below par at this dealership if you are not a local . They lost us as a customer and we made our purchase elsewhere where customer service was a priority! More