
Safford Brown Subaru Manassas
Manassas, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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The dealership is very clean and well-organized. Cristian Guevara was my advisor, and he checked me in, explained the service my 2023 Subaru Forester was scheduled to receive, and answered my quest Cristian Guevara was my advisor, and he checked me in, explained the service my 2023 Subaru Forester was scheduled to receive, and answered my questions. He was very courteous. I waited in the customer lounge while the service was performed on my car. The work was completed in a reasonable amount of time, and I also received a complimentary car wash! More
Bob, Mejia (sp? ) and everyone else were top notch! Got there late, left with my new car well after close but no one tried pushing me out. I even offered to come bac ) and everyone else were top notch! Got there late, left with my new car well after close but no one tried pushing me out. I even offered to come back tomorrow since they were closed. I knew exactly what I wanted when I came in and they made sure I got that and a little more. More
I’ve been going to this dealership for years having my Subaru serviced. All departments are top-notch experience professionals.. I will continue having my vehicle service here at this dealership moving Subaru serviced. All departments are top-notch experience professionals.. I will continue having my vehicle service here at this dealership moving forward with my newly purchased vehicle. More
They are always up front, honest, and accurate. They don't pressure you into any services, don't try scare tactics, and don't make you feel like you don't know what you're doing. I never have to They don't pressure you into any services, don't try scare tactics, and don't make you feel like you don't know what you're doing. I never have to constantly bother them for answers, or feel like I'm being given the runaround. This, and their sales department, have made me a loyal, 3 time Subaru owner, with a 4th one coming soon. More
Searches throughout the years has always been top-notch here at the dealership. From the parts department to service department to the sales rep outstanding service all around. here at the dealership. From the parts department to service department to the sales rep outstanding service all around. More
Just an exceptional dealership. Easy to work with and open to dealing. Service department is also superior. Easy to work with and open to dealing. Service department is also superior. More
Meredith was amazing! !! she went above and beyond to get my car fixed!! I am very thankful for all the excellent service everyone did at Subaru!!! Thank you so much! !! she went above and beyond to get my car fixed!! I am very thankful for all the excellent service everyone did at Subaru!!! Thank you so much! More
Eric worked very hard to answer our questions and find us the best vehicle. He agreed to replace the shipped mirror at no charge with an upgraded mirror; however, his management then tried to force us to g the best vehicle. He agreed to replace the shipped mirror at no charge with an upgraded mirror; however, his management then tried to force us to get the chemical treatment package in order to get the mirror replacement; otherwise, we had to pay for the full mirror replacement. Since they would not honor the offer Eric made, we settled for the mirror that came with the vehicle as it had most features we wanted and was better than what was on the website. On the day of the sale, Eric set up an appointment for us at 2 PM. Shortly before 2 PM, we received an email reminding us of the appointment, so we made sure we arrived by 2 PM. Unfortunately, Eric was not there as he had to go on a test drive with some other potential customer. He showed up at 2:15 PM. Several questions on registration, titling of the car and taxes could not be answered by the dealer so we only paid for temporary tags and will have to go to the DMV to get our car registered with the correct MPG reading, full registration within a living trust, pay taxes, and get our license plates. This did NOT lead to a reduction in their large processing/documentation fee. The dealer forgot to credit our deposit on the final paperwork but refunded it to us the next day. We visited the parts department who were very helpful selling us some accessories we needed for the vehicle. The car was signed over to us at the dealership and was in excellent condition. Eric gave us a full run-through of the features and helped us connect our two phones to the Android Auto application in the vehicle. We had not planned on buying a vehicle this year but were forced when our prior Subaru was destroyed by an errant driver. Because of the whole tariff situation, we were told there were no negotiation allowed on price as illustrated by the mirror replacement. Thus, from a financial standpoint we were not happy with our purchase. More