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Toyota of Brookfield
Brookfield, WI
2,972 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,972 reviews
April 03, 2026
David Krochmal was my sales professional when I bought my new Tundra. It was the best sales experience I've ever had and I will only be back to David for any of my future sales! new Tundra. It was the best sales experience I've ever had and I will only be back to David for any of my future sales! More
by Baake22
April 01, 2026
Loyola was very responsive to my need regarding the remote start. Along with explaining to me in detail my options remote start. Along with explaining to me in detail my options More
by Okontoz
Employees Worked With
March 31, 2026
Rob Melehan in the service center is great to work with. He responds quickly to texts or calls and kept me informed on everything going on with my truck. He answered all my questions and I had a good experi He responds quickly to texts or calls and kept me informed on everything going on with my truck. He answered all my questions and I had a good experience working with him. More
by DawnF
Employees Worked With
Rob Melehan
March 27, 2026
Basic maintenance and tire rotation, I was in and out in an hour. Kudos to Zach Schuett, Asst. Service Mgr. an hour. Kudos to Zach Schuett, Asst. Service Mgr. More
by Nick
March 27, 2026
I was greeted as I entered the building. Kevin was right there to introduce himself. He was very helpful finding carsI was interested in. I have to return once I secure a car loan. Kevin was right there to introduce himself. He was very helpful finding carsI was interested in. I have to return once I secure a car loan. More
by lundgren_christine
March 24, 2026
Had my 2026 Highlander in for a screw stuck in the left rear tire. It was too close to the side wall to repair. Had to replace the tire. I wasn't sure about the warranty coverage I had. Zach Reed in servic rear tire. It was too close to the side wall to repair. Had to replace the tire. I wasn't sure about the warranty coverage I had. Zach Reed in service went over my coverage,contacted the warranty service and handled the details. Result, I was covered for the tire. Zach had the new tire put on while I waited a short time in the lounge. They also did a inspection of my vehicle to make sure there where no other issues. Zach handled everthing and it was a very positive experience .Thanks Zach! Martin Brunet. More
by lmibme
Employees Worked With
