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Salerno Duane Ford

Summit, NJ

Overview
Employees
Reviews
Vehicles
4.8
958 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group! As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest! This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients! We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately! From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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245 Broad St

Summit, NJ

07901

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Showing 958 reviews

October 19, 2022

Dealer performed the work on the date and time reserved and completed all work as requested. Very satisfied. Good communication. More

by scottsdale0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
unknown
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October 18, 2022

the car was ready when they said it would be and communicative during the process. More

by rachbrad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Zebardast
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October 15, 2022

Everyone I dealt with was very professional and made the whole experience very positive and enjoyable. More

by mtkee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geovanni Salvador , Sal Zebardast
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September 28, 2022

I was an out of state purchaser and had a wonderful experience with the Salerno team. More

by karl711
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Zebardast, Franklin Reynoso, Steven Sosunov, Jimmy Sosunov
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Sep 28, 2022 -

Salerno Duane Ford responded

So happy to hear that we were able to make it such a smooth and easy process for you even from out of state! :)

September 16, 2022

Salerno Ford service and staff is the best,just had a/c in my explorer Repaired my car was returned and blowing ice cold a week sooner than promised, if you want Great service and a courtesy ride home whil More

by stevier1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Sep 16, 2022 -

stevier1958 responded

Thanks Again to The Service Dept@ Salerno Ford Service.

September 08, 2022

False advertising, they post one price online then quote a higher price in person or via email. More

by JPBaldino
Price
Recommend Dealer
No
Employees Worked With
Frank Baccaro
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2022 -

Salerno Duane Ford responded

Our apologies that you were not happy with your experience! Would love the opportunity to discuss further with you. Thank you again for your feedback and your time. Jimmy Sosunov, 908-277-6700 ext 3314 

September 02, 2022

Came in for oil change on my F-150. Fair price and courteous service manager. Good experience overall More

by gbarberio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Diamant
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Sep 09, 2022 -

Salerno Duane Ford responded

Appreciate you taking the time to share your experience! Safe travels in your F-150! :)

August 22, 2022

The staff are so professional and knowledgeable. We have 3 vehicles from Salerno Duane and will keep going back!!! More

by rick.mcneil4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Zebardast, Franklin Reynoso, Cory Taylor, Steven Sosunov, Jimmy Sosunov
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August 12, 2022

Took two days for an oil change with no calls from you. You need to inform people when a service will take longer than one day. We did call a few weeks ahead for the appointment and didn’t really expect th More

by J151BAR
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service people
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August 08, 2022

Steven was the best! He helped make the process fast and easy. Very proactive and took care of my every need while making the deal on the other side of the country! More

by mitchelljrowen
Recommend Dealer
Yes
Employees Worked With
Steven Sosunov
Report | Print
Aug 09, 2022 -

Salerno Duane Ford responded

So happy to hear that we were able to make your experience such a great one!! Customers are like yourself are what make us love what we do! Thanks again!

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