Heather Nicastro
Heather Nicastro at Salerno Duane Ford

Heather Nicastro

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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4.9
106 Reviews
4.9

106 Reviews

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106 Reviews of Heather Nicastro

August 29, 2026

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Employee Rating

Heather is an excellent communicator. Service pick up timely. Appt easy to make & competitive service rates. More

by warrendr3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2026

Salerno Duane Ford responded

We love hearing how smooth your visit went! Heather takes great pride in making sure our customers are well taken care of, so she'll be thrilled to see your kind words. Thanks for trusting us with your vehicle!

August 27, 2026

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Very helpful to have the service done in the driveway. Technician was very nice and knowledgeable. More

by JESSJETT73
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Aug 31, 2026

Salerno Duane Ford responded

So glad our mobile service could make life a little easier for you! Having top-notch maintenance done right in your driveway is what it's all about. Thanks for the shoutout to our technician, and we look forward to serving you again!

August 23, 2026

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This dealership’s maintenance department and it’s employees have consistently delivered excellent service. I will be buying a new car this year and I find that the dealership is far more important th More

by DIMERTOX
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Howard

Aug 31, 2026

Salerno Duane Ford responded

Thank you for such an incredible compliment! We firmly believe that great service builds great relationships, so it’s awesome to hear that our service department has earned your confidence. We can't wait to help you pick out your new car later this year!

August 21, 2026

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Pick up and drop off was seamless. This is a very convenient option for having your vehicle serviced. More

by VKALRO
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein

Aug 31, 2026

Salerno Duane Ford responded

Convenient, hassle-free service is exactly what we aim for! Thanks for giving our pick-up and drop-off service a try—we really appreciate your business and look forward to taking care of your vehicle on your next visit!

August 20, 2026

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There was clear and consistent communication, verification of services covered plus additional recommended services and costs. I will definitely return if my vehicle requires further service! More

by maurapietrowski
Service Price Transparency
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Recommend Dealer
Yes
Aug 31, 2026

Salerno Duane Ford responded

We really appreciate you sharing this 5-star feedback! Keeping you informed and being totally upfront about costs is super important to us. So glad we nailed it for you, and we’ll be right here whenever your car needs anything else!

August 06, 2026

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Carrie Howard is the absolute best Service Representative I have ever dealt with in my life. She makes the impossible, possible! Her Father’s knowledge of Customer care, Support and Dedication has been ingra More

by N2FVV
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Recommend Dealer
Yes
Aug 31, 2026

Salerno Duane Ford responded

Thank you so much for the incredible review! We're so lucky to have Carrie on our team, and hearing that she goes above and beyond to deliver world-class service really means the world to us. Getting top-notch care to our customers is what we're all about, and we can't wait to take great care of you again next time!

August 04, 2026

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The Staff are always pleasant and very helpful and accommodating. The AI call screening could use some work, way too complicated to get a human in the phone. More

by wendy.ivan
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard

Aug 31, 2026

Salerno Duane Ford responded

Thank you for sharing your feedback with us! We are delighted to hear that our staff is consistently pleasant, helpful, and accommodating whenever you reach out to us. We also really appreciate your honest note regarding our automated phone system. We want to make reaching a member of our team as quick and effortless as possible, so we will be sharing your experience with our management team to help streamline the process. Thank you for your business, and we look forward to assisting you again soon!

July 27, 2026

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Always great service when I take my vehicle to the dealership Samantha’s always been friendly, kind and courteous. Salerno Ford service department has definitely been the best dealer experience I’ve h More

by michaelrubenstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2026

Salerno Duane Ford responded

Thank you for the fantastic review! We're thrilled to hear that Samantha and our service team have consistently provided you with friendly, kind, and courteous service. Creating a positive and trustworthy experience for our customers is something we take great pride in. We truly appreciate your continued loyalty and your kind words about our service department. Thank you for choosing us, and we look forward to taking care of your vehicle for many years to come!

July 02, 2026

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Service Technician was so friendly and amazing. They did an onsite oil change and tire rotation which was such a game changer. Saved me time driving to dealership and trying to get a ride back. The More

by FORD10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard

Jul 29, 2026

Salerno Duane Ford responded

Thank you for the fantastic review! We're thrilled to hear that our technician provided such a friendly and convenient experience. We know your time is valuable, and we're glad our mobile service helped make your oil change and tire rotation easier without the extra trip to the dealership. We appreciate your support and look forward to continuing to provide convenient, customer-focused service whenever you need us.

June 17, 2026

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From the Service Desk to the Parts department, thus dealership is the best I have ever experienced! More

by lyndon06
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Recommend Dealer
Yes

Other Employees Tagged: Chris Laurent

Jun 24, 2026

Salerno Duane Ford responded

We’re thrilled to hear you’ve had such a great experience with both our service and parts teams. Your kind words mean a lot, and we truly appreciate your support. We look forward to seeing you again!

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