Heather Nicastro
Heather Nicastro at Salerno Duane Ford
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Heather Nicastro

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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4.9
53 Reviews
4.9

53 Reviews

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53 Reviews of Heather Nicastro

April 16, 2024

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Employee Rating

Everyone was low key and friendly making for a pleasant buying experience. Salerno Duane is the only dealership that I have purchased or leased a new car from in almost 30 years. More

by JGILMORE.CHILDERS
Purchase Time
Recommend Dealer
Yes
Apr 17, 2024

Salerno Duane Ford responded

Thanks so much for your feedback and 5- star review! It makes our day hearing about how much our customers love the great service they’ve received from our team. We have passed on your review to our team and we appreciate your continued business. We look forward to seeing you again and hope that you are enjoying your new vehicle!

April 01, 2024

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Heather has always been helpful and friendly. Of not for her I probably wouldn't have come back after Salerno put an aftermarket part in my vehicle and charge me for OEM. More

by bobpresti
Service Price Transparency
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Recommend Dealer
Yes
Apr 02, 2024

Salerno Duane Ford responded

We really appreciate you taking the time to leave us your 5-star review Bob. It means a lot to the whole team, and we’d love to have you back very soon.

March 21, 2024

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Very good service, Special Thanks to Heather & Lou! Hope You guys Liked the Donuts. Filler More

by renald1956
Service Price Transparency
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Recommend Dealer
Yes
Mar 25, 2024

Salerno Duane Ford responded

Thank you for the 5 star review and the donuts! We appreciate your business and the recommendation.

March 20, 2024

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ALWAYS a pleasure having the car serviced there. Also a big thank you to the fabulous guy who showed me how to hook up the battery tender! More

by cradet2020
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Recommend Dealer
Yes

Other Employees Tagged: Keith Caliguari , the car mechanic guy

Mar 25, 2024

Salerno Duane Ford responded

Thank you for your feedback! We appreciate you taking the time to leave us a 5 star review. We appreciate your business and look forward to next time.

March 17, 2024

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If you want to use a service department as an example of how it should be done, then this is the one. Keith, Heather, Lou and the rest of the staff are the absolute best! The reason I have purchased and own More

by fmoli
Service Price Transparency
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Recommend Dealer
Yes
Mar 19, 2024

Salerno Duane Ford responded

Thanks so much for your recommendation and the 5 star review! It makes our day hearing about how much our customers love the great service they’ve received from our team. We value our customer relationships and we appreciate your business for the last 30 years! We have passed on your review to our team and look forward to seeing you at Salerno Duane Ford again.

March 13, 2024

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Fantastic service! The entire staff and service is what keeps me buying Salerno Duane Fords More

by dianerenna103
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Recommend Dealer
Yes
Mar 13, 2024

Salerno Duane Ford responded

Thanks so much for your feedback and 5 star review! It makes our day hearing about how much our customers love our vehicles and the great service they’ve received from our team. We have passed on your review to our staff and look forward to seeing you in our store again.

February 28, 2024

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I have been serviced here for many years. Service is getting better and better. I am very pleased with the service More

by schaals
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Keith Caliguari

Mar 05, 2024

Salerno Duane Ford responded

Thank you for the 5 star review!!

February 23, 2024

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I live in Sussex County but will make the trip down to Summit to have our vehicles serviced at Salerno Duane every single time. This past visit, while I was waiting for my husband's truck to be serviced, More

by KATE.LINDO
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Recommend Dealer
Yes

Other Employees Tagged: Keith Caliguari , Wanda, Geo

February 23, 2024

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Fabulous customer service! Wonderful experience from the moment I arrived, until they dropped my car off at my work. More

by BRIANTCHAPMAN
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Recommend Dealer
Yes
Feb 27, 2024

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5 star review!

February 16, 2024

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Employee Rating

Heather was prompt and informative. She followed up exactly when she said she would for a special order part. All in all was a great experience. More

by 111Porsche
Service Price Transparency
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Recommend Dealer
Yes
Feb 19, 2024

Salerno Duane Ford responded

Thank you for sharing your great experience and for the 5 star review!

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