Heather Nicastro

Salerno Duane Ford responded

Thank you for the thoughtful feedback! We’re glad Heather kept you informed and made the repair process as smooth and stress-free as possible. Providing proactive communication and great service is always our goal, and we appreciate you taking the time to share your experience!

Salerno Duane Ford responded

Thank you for the feedback! We’re glad to hear the entire process was smooth and that Heather and the team were helpful throughout your visit. We appreciate your support and look forward to seeing you again!

Salerno Duane Ford responded

Thank you for sharing such kind feedback and 5-star review! We’re delighted to hear Carrie made such a positive impression with her friendly and efficient service. She truly is a valued part of the team, and we’re glad her efforts helped make your experience a great one. We appreciate your support and look forward to seeing you again

Salerno Duane Ford responded

We’re so glad to hear you had a great experience! Keeping you informed every step of the way is very important to us, and it’s wonderful to know that made a difference. We truly appreciate your support and look forward to welcoming you back again!

Salerno Duane Ford responded

Thank you for the great 5-star review! We’re glad to hear your visit exceeded expectations and that the team made everything easy and enjoyable. We truly appreciate your support and look forward to welcoming you back next time!

Salerno Duane Ford responded

Thank you for your kind words! We’re glad Carrie made your experience pleasant and easy, and that her knowledge helped make servicing your car seamless. We appreciate you choosing us and look forward to assisting you again!

Salerno Duane Ford responded

Thank you for bringing this to our attention. We understand how that charge could be frustrating, and we appreciate the opportunity to clarify. The fee was not for diagnosing the battery, but for the labor involved in replacing it and resetting the vehicle’s battery monitoring system. On your 2019 Escape, accessing the battery requires additional steps, including removing components to reach it safely, which adds to the labor time. That said, we did reduce the charge compared to our standard rate in consideration of the extra work involved. We never want anyone to feel uncomfortable or unclear about their service, and your feedback is important to us. If you’d like to discuss this further, we’d be more than happy to connect and review everything with you in detail.

Salerno Duane Ford responded

Thank you for your feedback! We’re glad our service associates were able to clearly explain both the work performed and any recommended future maintenance. Ensuring our customers understand their vehicles is always a top priority, and we appreciate you taking the time to share your experience!

Salerno Duane Ford responded

We appreciate you coming back and sharing your experience! It’s great to hear everything went quickly and smoothly, just as it should. Heather and the team will be happy to know their efforts made a difference. We’re always here whenever you need us!

Salerno Duane Ford responded

Thank you for sharing your experience! We're glad our customer service team was professional and able to answer all your questions. It's great to hear you'll be returning—your support means a lot to us, and we look forward to assisting you again!