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Salerno Duane Ford

Summit, NJ

Overview
Employees
Reviews
Vehicles
4.8
976 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group! As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest! This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients! We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately! From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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245 Broad St

Summit, NJ

07901

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Showing 976 reviews

November 14, 2022

easy to get an appt took longer for the trk to be ready vs what they told me More

by j2b9898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John La Manna
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November 11, 2022

I was disappointed they did not asked if I wanted regular or synthetic oil. I preferred to use synthetic oil on my Mustang. Other than that, service was excellent. Keep up the good work. More

by iceman663
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Nov 28, 2022 -

Salerno Duane Ford responded

We appreciate that feedback!! Thank you for sharing your experience and we look forward to servicing you again in the future.

November 11, 2022

Friendly, honest, and quality work. I prefer this dealership over others I’ve gone to in the area More

by morelli10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah- Service
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Nov 11, 2022 -

Salerno Duane Ford responded

Thank you for your business. Your Ford Service Team!!

November 10, 2022

Took 2 weeks for oil change appt I have paid for free oil changes Also was not informed about status or if anything was discovered by tech At end problem with contract More

by butchalpert
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Zebardast, Franklin Reynoso, Cory Taylor, Steven Sosunov, Jimmy Sosunov
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Nov 28, 2022 -

Salerno Duane Ford responded

Thank you so much for sharing your feedback! We truly appreciate your business and look forward to serving you again in the future. Please feel free to reach out to us if there is anything else we can do to make your experience better.

November 04, 2022

Received amazing service. Recommend this dealership. Best decision made and fully satisfied with the staff. More

by Iris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
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Nov 28, 2022 -

Salerno Duane Ford responded

Thank you so much for your 5 star review and for sharing your experience! Such a pleasure working with you!

October 29, 2022

Both Sal and Steven were a pleasure to work with. They made the purchase of my lease vehicle nearly effortless. The reason why this was my fourth lease/purchase with Salerno Duane. More

by Tommymart
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Zebardast, Steven Sosunov
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October 25, 2022

Vehicle out of service 5 days due to lack of parts. Fortunately service did keep me informed More

by jmcesqjmc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service good
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October 25, 2022

Sold me a used truck with a brand new transmission. Apparently they were too cheap to replace the transmission cooler and the new transmission burned up in a week (no load). I had to wait 4 weeks for a More

by HJMARTIN914
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Sosunov
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Oct 27, 2022 -

Salerno Duane Ford responded

Our sincerest apologies that you were not happy with your experience! Customer service is extremely important to us so we appreciate your feedback. Would love the opportunity to speak with you further on this. Please contact me when time allows. Thank you again for your feedback and your time. Jimmy Sosunov, 908-277-6700 ext 3314 

October 19, 2022

Dealer performed the work on the date and time reserved and completed all work as requested. Very satisfied. Good communication. More

by scottsdale0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
unknown
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October 18, 2022

the car was ready when they said it would be and communicative during the process. More

by rachbrad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Zebardast
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