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Salerno Duane Ford
Summit, NJ
958 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group!
As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest!
This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients!
We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately!
From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 958 reviews
May 19, 2021
Joe was awesome! Helped me find exactly what I was looking for and made the entire process very easy. I highly recommend him and Salerno Duane for any future vehicle purchases. looking for and made the entire process very easy. I highly recommend him and Salerno Duane for any future vehicle purchases. More
by ewebb
Employees Worked With
Joe Cola
February 15, 2021
Joe treated me like family. The whole experience was a pleasure! I would definitely recommend Joe Cola and Salerno Duane Ford to anyone in the market! pleasure! I would definitely recommend Joe Cola and Salerno Duane Ford to anyone in the market! More
by Joeyadami
Employees Worked With
Joe Cola
December 22, 2020
Joe was so helpful and took the time to explain everything twice to both myself and my husband. We love the car and are so happy with the service we received as well. everything twice to both myself and my husband. We love the car and are so happy with the service we received as well. More
by Kbr209
Employees Worked With
Joe Cola
December 21, 2020
Had a great experience here at Salerno Duane Ford! Mark Vax was extremely helpful and responsive with all my questions and concerns. Super friendly and works with you. Highly recommend him and this dealer Vax was extremely helpful and responsive with all my questions and concerns. Super friendly and works with you. Highly recommend him and this dealer if you are in the market for a Ford vehicle. Cant forget the service department as well as they are on top of everything and always do a fantastic job as I've been going there for years. More
by Aaron H
Employees Worked With
Mark Vax
December 07, 2020
My salesman Mr Joe was excellent explaining everything I will recommend him to my friends and also Salerno it is e real good dealer very very happy will recommend him to my friends and also Salerno it is e real good dealer very very happy More
by Maria Acuna
Employees Worked With
Other Employees :
Joe Cola, Phil Diamant, Franklin Reynoso, Cory Taylor, Shante Abney
March 12, 2020
I had a great experience with Salerno Duane Ford as well as Jeep. Joe Cola and Brionne I dealt with we’re professional. Thank you! as Jeep. Joe Cola and Brionne I dealt with we’re professional. Thank you! More
by Esorge26
Employees Worked With
Sal Zebardast, Joe Cola, Brionne Ramsingh, Matthew Devlin
January 19, 2020
I brought a Jeep Liberty 2012 in for heater problems. I was quoted $2000 for the repairs. Terrence the Service Advisor said they need to replace the heater coils, change the thermostat and flush the system was quoted $2000 for the repairs. Terrence the Service Advisor said they need to replace the heater coils, change the thermostat and flush the system. When I asked him if there is a less expensive alternative Terrence suggested to change the thermostat and flush the system for $500. I agreed to do that. Upon picking up the car (and up to today, three weeks later) the car’s heater still does not work. Cold air comes in when I request hot air. I called Terrence back and asked them why they changed the thermostat and flushed the system, charging me $500 when the heating still does not work. He said he had to speak to his boss and did not have an explanation. Whats more he said the technicians could never be sure whats wrong. This is perplexing to say the least because I expect the folks at this dealership to be professionals and to know how to diagnose a problem. The diagnostic itself was $150 so for that kind of money I expect the mechanics to know their stuff. I feel like I was robbed of $500. I recently leased a new Grand Cherokee from this dealership but I will never go back there either to lease or to repair a Jeep vehicle. I am very disappointed with the service provided. More
by B R
Employees Worked With
Terrence
November 23, 2019
Joe and Sal were a pleasure to deal with. They made the car buying process simple, easy, and comfortablE for me! I would highly recommend to anyone looking to lease or buy a new car! car buying process simple, easy, and comfortablE for me! I would highly recommend to anyone looking to lease or buy a new car! More
by Jsl1300
Employees Worked With
Joe Cola
October 20, 2019
GREAT EXPERIENCE JOE COLA AND SALZ WERE VERY PROFESSIONAL, AND HELP US WITH EVERYTHING THAT WE NEED. I HIGHLY RECOMMEND THEM , WERE HELPFUL AND EASY TO DEAL WITH. JOE COLA AND SALZ WERE VERY PROFESSIONAL, AND HELP US WITH EVERYTHING THAT WE NEED. I HIGHLY RECOMMEND THEM , WERE HELPFUL AND EASY TO DEAL WITH. More
by FERNANDA MIRANDA
Employees Worked With
Joe Cola, Sal Z
