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Salerno Duane Ford
Summit, NJ
903 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group!
As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest!
This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients!
We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately!
From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
There are just a few of the reasons that were a honored to have been chosen to represent the Vets-Cars Dealer Network for Union/Morris/Essex! If you an active/retired/discharged Service Member, or immediately family, check out Vets-Cars here: http://vets-cars.com/salernoduaneford
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 903 reviews
February 24, 2014
I am a returning Ford customer and they made it seamless and painless getting out of my current lease and info a new one. This is a dealership with a small town feel, they don't "attack" you when you walk i and painless getting out of my current lease and info a new one. This is a dealership with a small town feel, they don't "attack" you when you walk in the door unlike some of the bigger dealers. I felt like I was buying a car as opposed to them selling me one. More
by Goalfarb
Employees Worked With
Bob Cerza
Helpful February 20, 2014
Easy transaction. Fair competitive pricing. Nice guy. Kudos to Bob's colleagues Steve & Jeff too. I've purchased cars from the same dealership in the past with similar good results. Also their serv Kudos to Bob's colleagues Steve & Jeff too. I've purchased cars from the same dealership in the past with similar good results. Also their service department is well staffed and easy to deal with, loaner cars too. More
by JohnFord123
Employees Worked With
Bob Cerza
February 15, 2014
The first time I walked into Salerno Duane Ford I was actually just price shopping to see if I could get a better price on a vehicle I had test drove from another dealership I had visited. Bob told me t actually just price shopping to see if I could get a better price on a vehicle I had test drove from another dealership I had visited. Bob told me that he didn't have the vehicle in stock with the options I wanted, but gave me alternatives with similar options that I thought were competitively priced. Bob was really helpful and there was no pressure to purchase, unlike the other dealership I visited who was calling every day and becoming a major nuisance. I decided to make my purchase with Bob because he was really friendly, looked out for my best interests, and was competitively priced. The whole experience was much more personal than what you would receive from some of the larger dealerships - a big plus. I would definitely purchase from here again. More
by mortolano2
Employees Worked With
Bob Cerza
February 14, 2014
The entire experience was effortless - Bob and his colleagues are friendly and professional. Transparency from start to finish and no need to "haggle for the best price" you are getting a the best dea colleagues are friendly and professional. Transparency from start to finish and no need to "haggle for the best price" you are getting a the best deal and that's a good feeling. I would highly recommend. More
by harriphil
Employees Worked With
Bob Montgomery
February 13, 2014
Great customer service and high quality interest to the consumer. Everyone gets involved to help you find the right car. Giving you more then one option to select a car. consumer. Everyone gets involved to help you find the right car. Giving you more then one option to select a car. More
by dspark28
Employees Worked With
Bob Cerza
February 10, 2014
I dealt with Vito Monaco. He was very friendly and found the best deal that suited my needs. I would highly recommend him to anyone. I traded in a 2011 Ford Edge Limited and leased a a 2013 Ford Edge Limite the best deal that suited my needs. I would highly recommend him to anyone. I traded in a 2011 Ford Edge Limited and leased a a 2013 Ford Edge Limited. More
by pcharlton
Employees Worked With
Vito Monaco
February 09, 2014
pleasant experience thru the complete process of buying ford escape painless thanks to Vito for working with me in timely matter .In finance also a great job do not remember his name thanks again for ford escape painless thanks to Vito for working with me in timely matter .In finance also a great job do not remember his name thanks again for all the help More
by littleed
Employees Worked With
Vito Monaco
February 07, 2014
Lived in Summit all my life have bought other vehicles from Salerno Duane Ford and have found them to be friendly and very helpful in all my purchases. Bob Cerza was my sales associate this time and he c from Salerno Duane Ford and have found them to be friendly and very helpful in all my purchases. Bob Cerza was my sales associate this time and he could not have gone out of his ways to accomadate all my requests with this new purchase. Will definitely be going back when need. More
by Alicea9
Employees Worked With
Bob Cerza
February 05, 2014
I was very lucky to have Vito as my salesperson. He was personable, listened carefully, was informative, and let me make my own decision, which is actually a very strong selling point for me! I hope the ca personable, listened carefully, was informative, and let me make my own decision, which is actually a very strong selling point for me! I hope the car and the service going forward will be just as positive. More
by mlowver
Employees Worked With
Vito Monaco
