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Salerno Duane Ford - Service Center

Summit, NJ

4.6
117 Reviews

117 Reviews of Salerno Duane Ford - Service Center

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November 11, 2022

I was disappointed they did not asked if I wanted regular or synthetic oil. I preferred to use synthetic oil on my Mustang. Other than that, service was excellent. Keep up the good work. More

by iceman663
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
Nov 28, 2022 -

Salerno Duane Ford responded

We appreciate that feedback!! Thank you for sharing your experience and we look forward to servicing you again in the future.

November 11, 2022

Friendly, honest, and quality work. I prefer this dealership over others I’ve gone to in the area More

by morelli10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah- Service
Nov 11, 2022 -

Salerno Duane Ford responded

Thank you for your business. Your Ford Service Team!!

November 10, 2022

Took 2 weeks for oil change appt I have paid for free oil changes Also was not informed about status or if anything was discovered by tech At end problem with contract More

by butchalpert
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Zebardast, Franklin Reynoso, Cory Taylor, Steven Sosunov, Jimmy Sosunov
Nov 28, 2022 -

Salerno Duane Ford responded

Thank you so much for sharing your feedback! We truly appreciate your business and look forward to serving you again in the future. Please feel free to reach out to us if there is anything else we can do to make your experience better.

November 04, 2022

Received amazing service. Recommend this dealership. Best decision made and fully satisfied with the staff. More

by Iris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Nov 28, 2022 -

Salerno Duane Ford responded

Thank you so much for your 5 star review and for sharing your experience! Such a pleasure working with you!

October 25, 2022

Vehicle out of service 5 days due to lack of parts. Fortunately service did keep me informed More

by jmcesqjmc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service good
October 19, 2022

Dealer performed the work on the date and time reserved and completed all work as requested. Very satisfied. Good communication. More

by scottsdale0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
unknown
October 18, 2022

the car was ready when they said it would be and communicative during the process. More

by rachbrad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Zebardast
September 16, 2022

Salerno Ford service and staff is the best,just had a/c in my explorer Repaired my car was returned and blowing ice cold a week sooner than promised, if you want Great service and a courtesy ride home whil More

by stevier1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept
Sep 16, 2022 -

stevier1958 responded

Thanks Again to The Service Dept@ Salerno Ford Service.

September 02, 2022

Came in for oil change on my F-150. Fair price and courteous service manager. Good experience overall More

by gbarberio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Diamant
Sep 09, 2022 -

Salerno Duane Ford responded

Appreciate you taking the time to share your experience! Safe travels in your F-150! :)

August 12, 2022

Took two days for an oil change with no calls from you. You need to inform people when a service will take longer than one day. We did call a few weeks ahead for the appointment and didn’t really expect th More

by J151BAR
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service people
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