Salerno Duane INFINITI Of Denville - Service Center

Hector took care of me on Saturday without an appointment. He clearly explained what service was needed and the approximate cost. He needed to keep the car until Monday and offered a loaner veh appointment. He clearly explained what service was needed and the approximate cost. He needed to keep the car until Monday and offered a loaner vehicle. The work was completed,on time, as promised when I picked up the car on Monday. When I picked up the car, Sue greeted me, reviewed what work was done and finished the paperwork. It was handled quickly and efficiently. I have always had an excellent customer experience with this dealership! More

Climate control fan broken. They got me in the day I called, issued a loaner and completed the work in under two hours including oil change and filters. Plus, the car was washed and even had mints in th called, issued a loaner and completed the work in under two hours including oil change and filters. Plus, the car was washed and even had mints in the cup holder - What's not to like! Would highly recommend this dealer and the service department especially Allie and Sue to anyone who requires a courteous, professional and competent car service experience. More

I have purchased two Infinitis from this dealer and would highly recommend them. The buying experience is always favorable and they are easy to work with. The service department is excellent. I can always highly recommend them. The buying experience is always favorable and they are easy to work with. The service department is excellent. I can always get my car in for service on the day I want and the process of dropping off and picking up my car is very efficient. A clean Infiniti loaner is always available. The service work has been great and my car is returned on time as promised. More

I purchased my 1999 I30 New at this Dealership. All I purchased my 1999 I30 New at this Dealership. All service has also been performed here. What I like best is the courteous and friendly way Sue a I purchased my 1999 I30 New at this Dealership. All service has also been performed here. What I like best is the courteous and friendly way Sue and Allie treat me. I told them that should I purchase a New Infiniti it would be mostly because I like the way I'm treated there. More

Have been coming to this dealership since 1991 and this is our 4th Infiniti vehicle. We have been extremely happy with all of them. They are built very well and require normal maintenance and I should sa is our 4th Infiniti vehicle. We have been extremely happy with all of them. They are built very well and require normal maintenance and I should say, do not have break down problems like a lot of other cars do! It has been a very pleasant experience owning these vehicles and I would highly recommend these particular cars at any time. More

Allie and Sue (both have helped me over the last 4 years (latest visit was Allie). They are always very accomodating. When I call for an appointment they always give me a close estimate of the cost and time (latest visit was Allie). They are always very accomodating. When I call for an appointment they always give me a close estimate of the cost and time and always offer a loaner car. They are friendly and have a waiting lounge equipped with a large flat screen TV, 2 computers, a variety of complimentary beverages and great fresh bagels. The quality of work is excellent. I always feel like I'm driving a new car home. The work is patiently explained to me and I never feel as if I'm being rushed. I have a round trip of 40 miles. That should sum up my experiences. More

I have been happy doing business with this dealership and staff for the past 21 years. The cars are well built and the service staff ensures the quality of the maintenance done on my vehicle. I will cont staff for the past 21 years. The cars are well built and the service staff ensures the quality of the maintenance done on my vehicle. I will continue to have my vehicle serviced at this dealership and recommend it to family and friends. More

Sue greeted me warmly, processed me in and had my car serviced at the exact time scheduled for my maintenance appointment. Clearly explained what would occur. Offered a loaner in case I didnt want to w serviced at the exact time scheduled for my maintenance appointment. Clearly explained what would occur. Offered a loaner in case I didnt want to wait, even though I had already told her I would wait; and I appreciated that offer again. Lounge area very clean, comfortable and work friendly. Work was finished right on time, with car cleaned and ready to go. Allie processed me out graciously and efficiently. Charges very reasonable. Allie reminded me when I was due in again for scheduled service and that I should not hesitate to call if any issues ever arise. They never have, since the work is always done correctly the first time. Allie and Sue "get it". That is, they undersand my time is valuable and they work around my schedule to accommodate me. Whenever I speak with them about my car, I feel as though they each have genuine concern that I am to be satisfied with the car and the related service support. More

Very friendly service dept. They pay attention to the details and listen to the customer..I've had all good service exoeiences so far... Iv'e owned two Lexus ES and I can say that the service at Denville details and listen to the customer..I've had all good service exoeiences so far... Iv'e owned two Lexus ES and I can say that the service at Denville Infiniti is far superior in quality.... More

As always, Allie is an outstanding ambassador to those of us who need service on our cars! I dropped in with a minor concern and she was kind enough to have someone look at it right away since I was heading us who need service on our cars! I dropped in with a minor concern and she was kind enough to have someone look at it right away since I was heading out on vacation. She cares deeply about the customer on a human level. As I have learned, sales sells you the first one and service will keep you coming back for the next few purchases. In a time when simple kindness is a rarity, they are so lucky to have her! Dr. John Alfieri More