Salt Lake Valley Chrysler Dodge Jeep Ram

Great associates at this location. Everyone was great! Sales associates were not pushy at all. They helped me find something that fit my needs and they were able to work with me on the terms of my agreemen Sales associates were not pushy at all. They helped me find something that fit my needs and they were able to work with me on the terms of my agreement. Would recommend them to anyone! More

Scam Artists.. Expected much higher quality I bought a used car from this dealership at the start of the month. The 5 minute test drive went great. I was told I could I could get the car looked I bought a used car from this dealership at the start of the month. The 5 minute test drive went great. I was told I could I could get the car looked at by an outside mechanic if I left a deposit. But later the dealership seemed wary about it (I wasn't sure why). Another salesman told me that I couldn't and reassured me of the cars quality and the inspection that it received. I bought the car. 1 day later on a 20 minute drive it started to smell like oil. The next day on a 45 minute drive, it started smoking. Now I know why they didn't let me get it looked at. I took it back to the dealership and spoke with Gabe, the sales manager, and he told me that I should have bought a warranty and sent me on my way. I called and asked to speak with someone else about the issue, that gentleman apologized about Gabe's response, and scheduled me an appointment. I showed up for the appointment and Gabe told me that guy had a family emergency and took me into his office to tell me again that he was willing to do nothing. The repairs came out to $2,300 and the inspection paperwork that I received, giving this car a clean bill of health was obviously falsified. This type of fraud and negligence can be expected from a hole in the wall dealership, but not from a dealership of this supposed caliber. I am extremely disappointed and will post this review everywhere else possible to prevent someone else from being taken advantage of by this dealership. More

Big Town Dealer with a Small Town Service! I have already test driven two 2015 Jeep Cherokee Trailhawks and spent many days doing research before I had went online at Salt Lake Valley CDJR, so I have already test driven two 2015 Jeep Cherokee Trailhawks and spent many days doing research before I had went online at Salt Lake Valley CDJR, so I knew exactly what I was getting into when I had decided to look online for any 2015 Jeep Cherokee Trailhawk equipped with a V6. I had found one in their inventory that was a Deep Cherry Red, stock #J15603A. I had submitted my interest of that particular vehicle to them on Tuesday, Nov. 10, 2015 and begun the credit process. Keep in mind that they are located in Salt Lake City and I live three hours away in Vernal Utah. After a short time Ally had called me and said that I was approved! The next day (on Veteran's Day) I had made the three hour trip out to them to begin the purchase process. I was informed that my vehicle of choice was just recently sold and the inventory hasn't been updated yet. So they had asked me of a comparable unit was acceptable. I told them that it had to be the 2015 Jeep Cherokee Trailhawk with the V6 in one of five colors. Parked not that far away from where I was standing was a Granite Gray Cherokee, Stock #15610A, that had met all of my requirements. That Granite Gray sure did look good in the sunlight! This day was Ally's day off, but she had came in just to help me throughout the entire process. This had thoroughly impressed me! This had shown me how dedicated that they were to providing excellent customer service. Ally began to introduce some of the many features about that particular unit, including the crumple zone in the engine compartment, which I had not heard of or seen online. She had proceeded to tell me more about the vehicle, which had been quite a load of information. It was time to take the unit out for a test drive. As we were driving Ally had shown me more of the car's features, including the UConnect features, the display screen, and much more. As we approached the Interstate I was afraid of punching it, but Ally said to "go for it!" I was very impressed with the instant response that I felt. This machine is a beast waiting to be unleashed! Once we arrived back at the dealership we had begun the paperwork process. This process was the most painless that I've ever experienced. I got to meet the staff, including but not limited to, Brandon Smith in the Service dept, Reese, Gabe, Ghassan, and many others. All of these people were never pushy. They had made sure that I was comfortable and always let me know that they had refreshments. Once the final slip of paper was signed, the temp tag went up, Ally had proceeded to answer more of my questions that I had. Please make note that she was getting cold from the lowering temperatures, but she had insisted that she was ok. She wanted to be sure that I knew everything that I had needed to know about that particular unit before I had drove it off the lot. Her knowledge and expertise was outstanding! As I was driving back home I couldn't help but notice as to how well that the vehicle was so expertly engineered! It drove like a dream! Thanks to the wonderful staff at Salt Lake Valley CDJR I was able to drive home in my new dream vehicle. I especially want to thank Ally for everything that she had done, she did not have to come in on her day off, but she did. These people have my respect for life. More

So good! I'm not one to write reviews, but these guys deserve a shout out. Jed and Jason literally made this purchase the most painless auto experience we have I'm not one to write reviews, but these guys deserve a shout out. Jed and Jason literally made this purchase the most painless auto experience we have ever had. We came in not being in the best situation with our last car and these guys handled it like pros. These guys give car salesmen a good name. More

First Sale for New Salesperson! I had the great honor on spending time with Cody Harris on purchasing a new 2014 Dodge Durango Citadel. Cody and I went on a test drive and he showed I had the great honor on spending time with Cody Harris on purchasing a new 2014 Dodge Durango Citadel. Cody and I went on a test drive and he showed me the new Durango including all of vehicle's "bells and whistles." Cody was extremely friendly and knew his way around the car; pretty good for a new salesperson. It was a privilege to work with Cody on his first sale. Everyone else at the dealership from the sales manager and service department to financing was also very friendly and easy to work with during my visit. I highly recommend going to Salt Lake Valley Chrysler Dodge Jeep Ram. More

Very happy with Dealership and Sales team Special ordered a 2015 Chrysler 200C. Employees were friendly and always ready to help me with information, paperwork and pricing. Love my new car a Special ordered a 2015 Chrysler 200C. Employees were friendly and always ready to help me with information, paperwork and pricing. Love my new car and will return for service at this dealership. More

Best buying experience I've had ever.. After doing some online research on a 2014 Jeep Grand Cherokee I emailed and chatted with all of the local Jeep dealerships. I got the run around and After doing some online research on a 2014 Jeep Grand Cherokee I emailed and chatted with all of the local Jeep dealerships. I got the run around and false promises from all BUT Salt Lake Valley Chrysler, Dodge, Jeep, Ram. From the very beginning I was able to access their inventory online and see real world pricing (like most of the other jeep dealerships), the difference being that when I requested a quote from the other dealerships they immediately began the monologue of car salesman speak. You know that continuous run around of "you have to come see us", or "I cant give you that information online even though we have an online representative", or "can we have your mobile phone number because we don't want to put anything in writing", or "we simply want to get you in and wear you down so that you just want to get a car, any car, get it over with and run away". However, when I emailed Salt Lake Valley Chrysler, Dodge, Jeep, Ram something entirely unexpected occurred, they actually emailed me back with an honest, real quote. Yes you heard me, they gave me a real quote online and even gave me better pricing than my research had led me to believe was possible. When I got to the dealership they treated me like a long time friend. They were very helpful even before they new I had already received an online quote. They allowed me to browse the lot without a tag along. They answered all my questions and were genuinely concerned with what I needed. After telling them about my online quote they didn't start the "lets pass the client around game" the salesman handled my requests pulled the car in question around and made it easy for me to want to stay and conduct my business. My financing questions were answered with great detail and I left with the car I set out to buy the way I wanted to buy it. My thanks go out to Big Mike, Trevor and Keyvan for making this the best car buying experience I have ever had. I look forward to doing business with you all again. More

Didn't disclose issues with the car and promised to fix it on 2 separate return visits and both times did not complete any work. fix it on 2 separate return visits and both times did not complete any work. More

I purchased a 2013 Jeep Wrangler Sport. As soon as I drove off the lot with my new Jeep the fuel light came on. I had just purchased a new vehicle and it was delivered to me on empty. This was the first drove off the lot with my new Jeep the fuel light came on. I had just purchased a new vehicle and it was delivered to me on empty. This was the first of many problems with the Dealership. I requested and was promised a 4 inch TeraFlex lift, rims, tires and tint at the time of my purchase. I was quoted $7060 for those items and that was the amount I paid in addition to the purchase price. I was referred by the Dealership to Dealership International to have the work performed. As soon as I sat down with Dealership International I was informed that I was getting a Rubicon Express 3 and a half inch lift. Not a TeraFlex. In addition to this I learned through my own investigation that Rubicon Express as well as ProComp the maker of the tires are both parent companies of Dealership International. I asked for a price breakdown of what I was getting and was repeatedly ignored. Finally after my insistence I was given a price breakdown of $6403. When I brought to Mike's attention that I had paid $7060 he added an additional amount of $139 for the mud flaps he had agreed to provide to me free of charge, for my inconvenience during the process. Which brought the total to $6552. Mike made no offer to refund me the balance of what was left. He stated that was his commission for selling me the vehicle. It was only after my demand for the balance that it was returned to me. Mike went on to state that the Dealership does not normally give an itemized list of product and work performed. So if I had not demanded an itemized list, Mike would have pocketed the balance of what I had over paid and was owed. None of my LiftShield Warranty was explained to me and I was given the run around every time I requested to speak with a General Manager. I believe the Dealership is running a scam, by quoting a blanket price for labor and materials for aftermarket items and pocketing the difference. When I requested my stock rims and tires which I had purchased when I brought my vehicle, they were given to me, however Mike informed me that he was doing me a favor, because the Dealership does not normally return them. Even though I had paid for them. This was one of the worst purchasing process that I have ever experienced. More

BUYER BEWARE! They seem nice and helpful, but when it comes to calling you back or helping after you purchase a car, GOOD LUCK! We purchased a new 2013 car here and asked for a DVD system, since we we comes to calling you back or helping after you purchase a car, GOOD LUCK! We purchased a new 2013 car here and asked for a DVD system, since we were at a dealership we expected that it would be a factory DVD system. It didn't seem that like a big deal to the salesmen and the car's stereo can play DVD's. So we went along with it. Lesson learned. We should have asked for a brochure or more information. It was an after market DVD, some mystery brand, it was an EXPENSIVE OPTION TO ADD. Now to hear sound through the speakers we have a wire dangling out of our glove box and then we plug it into the AUX input of the car's stereo. Another complaint is that the engine must be running to watch a DVD. This is our second car with the a DVD system and the previous system (in a 2004) was much better. After several calls and visits complaining about the installation they have yet to call me back. During the visit where I showed the salesmen the wire he agreed that he didn't think the installation was very professional. That was weeks ago and I have yet to hear back from him. We have purchased a warranty and now I am extremely nervous. If this is the kind of service I get then it appears to me that the chances are very strong that they will weasel their way out of the warranty. YOU HAVE BEEN WARNED. More