Sam Pack's Five Star Ford Carrollton

Professionalism at it's Best! Melanie greeted us on our way inside with a smile and "How can I help you?". She adapted very well to our questions and responded in each situation wi Melanie greeted us on our way inside with a smile and "How can I help you?". She adapted very well to our questions and responded in each situation with correct and informative answers. She represents your dealership with the utmost professionalism and courtesy. Melanie is an asset that should be rewarded to the highest degree of involvement. I feel very lucky to have been involved with her instead of all the normally offensive "sales people" that dealerships have come to be known for. When she decides to change her responsibilities, having her as an instructor or trainer would do your store well. More

Time consuming Our experience with the dealership was very positive however we do not feel the buying process should have taken as long as it did for a couple with a Our experience with the dealership was very positive however we do not feel the buying process should have taken as long as it did for a couple with a credit score of 785. The first evening = 3 hours, second evening (finance) = > 2 hours. We scheduled a return appointment the same week for installation of tinted windows and Skylink and were told "it will only take an hour." We left the dealership 2 hours later. Despite the lengthy process we feel Five Star is friendly and fair. We will continue to do business with them. More

Best to date. In my life, I have had limited car buying/leasing opportunities. I have had one other memorable dealership, but I was only there for their service dep In my life, I have had limited car buying/leasing opportunities. I have had one other memorable dealership, but I was only there for their service department. Sam Pack's Five Star Forde of Carrollton is by far the best in Texas. I cannot wait for all their construction to be complete so I can visit their service department. I picked up my first lease vehicle from them on Friday. It was the best experience I have had EVER on a Car Lot. They really do live up to their "five Star' name!! More

Easiest purchase ever I submitted a request for quote and was immediately contacted by Jared Wingard asking me if I had more questions, what I was searching for, etc. I ha I submitted a request for quote and was immediately contacted by Jared Wingard asking me if I had more questions, what I was searching for, etc. I hadn't planned on stopping by when I did, but without making an appointment, Jared was right there showing me what was available. Once we narrowed things down, Jared made the application process seamless and unlike many dealerships I've been in, I wasn't required to hang around forever. Brandon Matthews, the business manager kept the momentum going and we got through everything easily. More

Greedy. Incompetent. Unprofessional. Liars. DO NOT GO HERE! Don't risk it. Go to the other dealers. I took my car in for recalls came back with a broken horn. Then they wanted me to pay $300 to DO NOT GO HERE! Don't risk it. Go to the other dealers. I took my car in for recalls came back with a broken horn. Then they wanted me to pay $300 to fix something they broke. More

Hands Down- Best car buying experience I ever had! I have bought several cars in the past from other dealers with high pressure sales people and spending hours to finalize the deal. At 5 Star Ford it w I have bought several cars in the past from other dealers with high pressure sales people and spending hours to finalize the deal. At 5 Star Ford it was a very pleasant experience. Melanie and Brandon were very professional, listened to my needs, and I was in and out in record time. I left there feeling like I had met two new friends. I drove off with a smile. More

Professional and Unmatched Service! Always accommodating and efficient! Very happy with the expedient and friendly service provided by Melanie and Oleg - we love working with you guys an Always accommodating and efficient! Very happy with the expedient and friendly service provided by Melanie and Oleg - we love working with you guys and look forward to every transaction! More

Professional and pleasant After being contacted by Reuben Krause via USAA's Car Buying Service, we decided to take a look at the vehicle that Reuben had. Reuben was excellent, After being contacted by Reuben Krause via USAA's Car Buying Service, we decided to take a look at the vehicle that Reuben had. Reuben was excellent, he assisted us in making our decision rather than appearing to be only interested in selling us a car. There was no pressure whatsoever and none of the 'games' we usually have to put up with at other dealers. Once we got to the finance portion, David continued the same experience with friendly professionalism and no pressure to choose one finance option over another. We highly recommend 5 Star Ford Carrollton and be sure to look up Reuben. More

Worst Service EVER!!! The worst customer service experience EVER. I took my car in for a problem and I was told, after waiting for two hours, that I needed a part that woul The worst customer service experience EVER. I took my car in for a problem and I was told, after waiting for two hours, that I needed a part that would cost over $900 to fix the problem. I was charged over $100 for the diagnosis. As it turns out, Sam Pack Ford-Carrolton misdiagnosed the problem. The problem required a part to be replaced that only cost $270. If I had not gone to get a second (real expert) opinion, I would have had to pay over $600 more than what I needed to to get my car fixed! $900 is a lot of money for me. I’m a military Guardsman and my Guard money is the only extra money that I can afford to put aside every month. It would have taken 3 months worth of Guard duty payments just to pay for a $900 problem that didn’t even exist! I doubt that the “technicians” at Sam Pack Ford even looked at my vehicle. I have visited and contacted Sam Pack Ford-Carrolton four times about getting a refund for the diagnostics I paid for. I waited to speak to a manager for 2 and a half hours today, because a sales associate insisted that the manager was in a meeting. Well, as it turns out, the manager had already left for the day. Sam Pack Ford-Carrolton continues to give me the run around. WORST SERVICE EVER! More

Rude internet salesman I had visited this place for a test drive of a new Ford Edge. I had talked with Miley and Don and had a good experience with them (they were always n I had visited this place for a test drive of a new Ford Edge. I had talked with Miley and Don and had a good experience with them (they were always nice and respectful). After price comparing some, I had a better deal from another place but figured I'd give these guys one more chance before signing. Unfortunetly, Don and Miley weren't in the office so they directed me to Sean Pinegar. When I told him my reason for stopping in, he became hostile, refused to negotiate any further, and literally stood up and walked away from me, yelling back at me to call him later. It was insulting and something I've never experienced at any dealership. I bought my Edge somewhere else that day. More