"Bought a 2020 Ford Expedition SUV online with..."
Bought a 2020 Ford Expedition SUV online with advertisement of 16 miles. Documents signed for vehicle purchase, vehicle delivered, large amount of cashier check paid as a downpayment. Before the vehicle was brought over, i was assured by Alejandro R and his manager that the car is clean and it's on the way. When the vehicle delivered, signed new documents with odometer on contract saying 16 miles. Gave cashier check to Alejandro R and he left. I got in the vehicle to take it for a spin and noticed that it had over 3000 miles and that the car wasn't wiped or vacuumed, some scratches. There was no disclosure about actual odometer before the vehicle was purchase and or after. I contacted the dealership and they acted like it was no big deal and no apology issued. I told them that the contract signed had 16 miles but the actual odometer reading was over 3000 miles so they wanted me to sign a new contract like NOW and pressured to send over additional documents. Upon talking to legal counselor, the contract becomes null and void since the document was altered to show a vehicle with 16 miles and odometer disclosure wasn't presented. Told Alejandro that i'm returning the vehicle and he said that he would pick it up in the morning and i requested a cashiers check at pick up. He said that management needs to inspect the vehicle before i refund can be issued. I said well how come they didn't inspect it before it left their parking lot for customer? No reply and was told to bring the vehicle back ad they would issue me a cashiers check, came over, Reuben said we started the process but leave the car here and come back another time. I said no because i was told the i would get it when i bring the vehicle. Reuben with a smirk on his face says, we started a process but you'll eventually get the a refund and i said then you'll need to add $80 to my refund to cover my fee for cashiers check and for coming here twice. Reuben said i'm not covering anything and i don't care what you said or request. Communication is awful and to this day, i haven't received an acknowledge or an apology from no one because they want to protect themselves from acknowledging any wrong doing. I don't know who runs the show falsifying odometer reading on contract is a felony and after 3rd day of back and forth e-mails, text, calling, haven't received a cashier check and the car hasn't been pick up. Today, i was sent a carfax report but i replied back by saying it doesn't change the fact you doctored odometer reading and pressured me to signing a new contract and refusing to refund the money. Alejandro R offered for me to keep the car but to send additional info and sign a new contract with correct milage. I said, i will only keep the car if the new contract price is $2000 less for milage compensation. If i was the Director i would want to know what is actually going on at my dealership and resolve problems ASAP!
"Excellent experience. We have used Sam Pack since 2005..."
- ed pfahler
Excellent experience. We have used Sam Pack since 2005 and each purchase
has been pleasant. The service department has been equally exceptional.
Thanks David ( Baldovin ) for your follow up and taking the time to make sure we
what we needed.
"I purchased a new F150 over the weekend at SP Ford and..."
I purchased a new F150 over the weekend at SP Ford and had a great experience. The entire team I dealt with was very friendly and professional. The vehicle with the specs and color I was looking for was not in stock, it was found at their sister store and Jose went to pick it up. After the deal was agreed on, Alexandra helped me with accessories. She was very knowledgable and confident of her products. I did opt to add 2 items. The last personal touch that stood out, as I was going to drive off Jose mentioned that Justin and Rocky wanted to say goodbye before I left. They all came out to say thank you and goodbye. That small gesture went a long way with me in how they view their customers. Jose, Rocky, Alexandra, Justin and Michael Thank You for your help and time. It's much appreciated.
"My truck, my way, my price!!!"
- Josh S
I could not ask for a better experience! They got the truck I was wanting no exceptions!!! I wanted a specific color.....check! I wanted specific options on the truck....check!! I wanted very specific rims and accessories on the truck.......CHECK!! Jared was very patient and willing to go above and beyond to ensure I got the truck and the look I was wanting!! Thank you!
"Excellent Experience from Shopping to Purchasing"
My experience was excellent from the moment my wife and I stopped by the lot all the way through the purchasing of our new Ford F250. The guys were extremely fair on our trade-ins as well as the purchase price of the new truck. Just can't say enough about how great these guys made our experience. Thank you Jared, Justin, Alex, and RJ!!!
"Good experience "
David Keen is a family friend and has helped us purchase several vehicles over the years. He knows the Ford product very well. This purchase was set up mostly via phone and text before going into the dealership. First time meeting with Justin, Michael and David B. and all very helpful in completing the transaction.
"I would personally like to thank Jose, Justin, & Trey!..."
I would personally like to thank Jose, Justin, & Trey! These guys went far and beyond to help us. From our trade in that they gave us top dollar for, to the whole buying process and pushing back at the banks to get us the best deal! These 3 guys where awesome! Will definitely be going back on our next purchase.
"I visited this dealership searching for my first new car..."
I visited this dealership searching for my first new car purchase after graduating from college. Justin & Eddie made the process so fast and easy and made sure I got exactly what I wanted for my budget. I was between two different makes of cars but once I visited this Ford dealership & worked with theses two guys I didn’t even visit the other dealership. They were very honest and transparent, not pushy and they didn’t pressure me to drive off that first day of shopping. I will be recommending them for any friend/family member that is looking for a new Ford. I will be returning in the future.
They were also able to impress my dad which is a very hard task to do since his family had owned dealerships and he had been a salesman for a very long time.
"At ease car buying experience"
I have worked with several dealerships in the past, but buying from Sam Pack's Ford in Carrollton has definitely been one of the best car buying experiences my wife and I have had. Jared Wingard was our main point of contact. I would recommend him every time. He was professional, but not pushy,
and the right amount of personable to not be too much or too little. Jared is knowledgable, but also smart enough to not commit to an answer he's not 100% certain about. During the few days of our buying experience we had a lot of questions. If he didn't have an answer he was satisfied with, he would immediately contact a trusted professional and have an answer for us in little or no time. They were not only familiar with any concerns we had regarding the vehicle, but offered solutions we could afford. We also had the opportunity to ask questions about our vehicle with another salesperson, Jose Garcia. If you're looking for tips, tricks, or have technical questions about the make and mechanics of the vehicle you're looking to buy I couldn't recommend him more. His knowledge of vehicles is up to date and built on personal experience turning his own wrenches. Lastly, Justin McCarroll represented the dealership management for our purchase. Justin worked with us in finalizing our purchase. He was not only professional but also understanding. We got the vehicle we'd been wanting at the reasonable price we'd hoped for. Everyone at the dealership was encouraging and helpful. I wouldn't hesitate in recommending you try out Sam Pack's Ford Carrollton to buy that vehicle you've been wanting.
"I asked a manager that I knew worked at 5 Star Ford in..."
I asked a manager that I knew worked at 5 Star Ford in Carrollton, Texas, for an extremely patient agent to work with, and he delivered!
While waiting for a pre-owned truck that fit my 'Wish List' to be traded in, I had my agent & really nice managers check in with me on a relaxed yet regular basis to make sure I was still happy during the wait. Any odd questions where always answered even if they had to track down the answer. Then after my dream truck drove in the door... I found out it was just too WIDE for my comfort. Turns out the whole industry changed the standard width of the wheelbase several years ago. So I ended up switch down in truck size to their Ranger. I got just as great of service, and they were STILL willing to go the extra mile to make sure I got exactly what I wanted.
The whole feel of the dealership is of competent & relaxed efficiency. They CAN and DO go the extra mile to make sure you are happy with the vehicle you select!
I was absolutely floored at the extent & quality of their warranty plans. I highly recommend that EVERYONE look into their warranty plans too. They really want you to STILL LOVE your vehicle even after the warranties expire!
The quality and variety options were unbelievable GREAT & will more than pay for itself
over the life of the plan!