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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,673 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,673 reviews
January 19, 2014
I visited this dealership looking for a used vehicle. Upon arrival, my family and I were treated as if we were family with the people we dealt with. David Keen was the most helpful, courteous, and extre Upon arrival, my family and I were treated as if we were family with the people we dealt with. David Keen was the most helpful, courteous, and extremely out going car salesman that I have ever been associated with. I will never buy another vehicle from anyone but David. He went out of his way to make sure that I was happy and satisfied with my purchase. And he went above and beyond the call of duty by taking care of a few minor problems with the vehicle, that he did not have to do. David and RJ, the service manager were exemplary in the manner they assisted me, making my purchase a very, very, pleasureable experience. Why I gave David, RJ, and Sam Pack's Ford in Carrollton the rating that I did is simple--complete and total satisfaction from start to finish. I look forward to my next purchase with them, and hope that it is soon. I am going to recommend David and the Sam Pack crew to everyone that I come across who is looking for a new or used vehicle. I would tell them that the experience is well worth going any distance to deal with these wonderful people. The trip will definitely be worth it, and you will become a life time customer like me. More
by kenwobbe
January 17, 2014
The dealer experience was good with no pressure to purchase a vehicle. In addition, the staff was friendly and took the time to find the right vehicle. purchase a vehicle. In addition, the staff was friendly and took the time to find the right vehicle. More
by JPedroncelli
Employees Worked With
January 11, 2014
Bryan Smith was exceptionally helpful in making sure I found the car I really wanted even though I was very indecisive at first. He is very knowledgable about the inventory in stock and made my car buying found the car I really wanted even though I was very indecisive at first. He is very knowledgable about the inventory in stock and made my car buying decision easy and there was no hassle!! I have told everyone I know to go see him for their next car. More
by Stephanie13
January 09, 2014
Jorge was very helpful and professional, I needed a used car , reliable and with warranties . He found a nice certified explorer for me and send me all the info ,I bought it the same day before looking or d car , reliable and with warranties . He found a nice certified explorer for me and send me all the info ,I bought it the same day before looking or driving it .It was a nice expirience buying a car from Sam's Pack Five Star Ford of Carrolton thanks . And I'll refer Jorge and the dealership to family and friends More
by 00011777
Employees Worked With
January 08, 2014
Love my new edge. Jorge was very helpful and all the staff were friendly and worked to get me a deal and payment that I could afford. Im a Happy customer! staff were friendly and worked to get me a deal and payment that I could afford. Im a Happy customer! More
by lyndas11
Employees Worked With
January 03, 2014
I made my purchase at Five Star Ford using the USAA car buying service. Melanie Lucero was very prompt in providing a very competitive quote after I submitted my query on the USAA website. We worked throug buying service. Melanie Lucero was very prompt in providing a very competitive quote after I submitted my query on the USAA website. We worked through the deal thoroughly and Mel had our car ready to go the next day. More
by mamaronda1
Employees Worked With
Melanie Lucero
December 28, 2013
Michael was excellent and was always available for me. My schedule is very hectic and he went above and beyond to follow up and make sure I got the exact car I needed. Great experience!! My schedule is very hectic and he went above and beyond to follow up and make sure I got the exact car I needed. Great experience!! More
by sasha24
Employees Worked With
Michael Krantz
December 20, 2013
This is my second vehicle purchase with this dealership and Mr. Krantz and it was very good car buying experience with no problems at all. Mr. Krantz was very professional and genuinely helpful w/ith this and Mr. Krantz and it was very good car buying experience with no problems at all. Mr. Krantz was very professional and genuinely helpful w/ith this purchase. Mr. Matthews in financing was also very professional and helpful. I will return to this dealership for my next vehicle purchase. More
by mlivewell
Employees Worked With
Brandon Mattherws, Michael Krantz, Brandon Matthews
November 05, 2013
My experience with purchasing a truck from Oleg was great. He answered all my questions, did not pressure the sale and gave me a good price with incentives. He made sure that the support team met me great. He answered all my questions, did not pressure the sale and gave me a good price with incentives. He made sure that the support team met me and knew what I wanted. This was my 3rd purchase from this dealership and most satisfying. Oleg is a great sales person. I will look forward to my next purchase from him. Steve Lewis More
by slewis10987
Employees Worked With
Oleg Pilipovski, Oleg Pilipovski
