"Good experience "
David Keen is a family friend and has helped us purchase several vehicles over the years. He knows the Ford product very well. This purchase was set up mostly via phone and text before going into the dealership. First time meeting with Justin, Michael and David B. and all very helpful in completing the transaction.
I e-mailed David Keen, he responded that afternoon (Sunday). He was able to look at the inventory from home and felt they had what I wanted. I had given him a list of items I wanted on the F-150.
I came in on Monday and he had the truck I wanted set aside. We settled on the price. I traded in a older truck and they gave me market price. I worked with Rocky Wall and he was a great help.
It was a easy experience from start to finish.
This is the third vehicle I have purchased from David.
"Purchase of a Used Car Via Long Distance/By Telephone"
Yesterday, I purchased a 2017 Buick LaCrosse which Sam Pack's Five Star Ford had taken in on a trade. I found the car using autotrader.com. After checking the carfax and spending some time on line reading reviews of the dealership, I called. The salesman I worked with was Jason Acker, who was incredibly helpful. Very quickly, he had me talking with Michael May, the Sales Manager (who has worked at this dealership for over 30 years, which is amazing), and with virtually no horse trading and no pressure, we had a deal. Sam Pack's Five Star Ford's initial price was rated as good by Kelly Blue Book, and I am sure it would have been rated as great when they reduced it a very reasonable amount. In addition, Michael got the salesman who had taken this car in as a trade on the telephone who told me the history of the car, and a little about the previous owners and why they sold it, which is very helpful information.
The next morning, I flew down to Dallas. Jason Acker, the salesman, picked me up at the airport. When I got to the dealer, all the paper work was ready. A few signatures, and I was out of there driving my new car in about 30 minutes. I had a chance to personally meet Michael May, a true gentleman and thank him for the great service.
If I lived anywhere in the Dallas/Forth Worth area, and wanted to buy Ford products, this would be my dealership in the future. They are outstanding!
Other Employees Tagged:
"New Ford F-150 Purchase"
I cannot begin to express how wonderfully I was treated at five star ford in Carrollton. Everyone I talked to was kind, honest, and trust worthy. I had been shopping for truck for a couple months now, and this was the first dealership which did not push or pressure me. They let me make all my choices, and I never felt like they "needed to convince me" to make a purchase.
I would highly recommend David Keen, Jared Wingard, and Justin McCarroll to anyone else going to this dealership. (Five star, how about a pay raise?"
Thank you, Five Star Ford, for placing me in the truck of my dreams!
"Smooth and enjoyable transaction. "
Everyone I dealt with was considerate of my needs and opinions while I shopped for a new car. There was no trying to sway me to anything more than I needed. I had a fairly strict budget, and that was respected by everyone. The dealership is beautiful and the waiting areas are comfortable which make your time here seem shorter than it is even on a very busy Saturday.
"Just keeps getting better"
As a long time customer, 15+ years, it nice to keep dealing with the same courteous and knowledgeable people. The experience keeps getting more efficient and enjoyable. Congrats to the employees and owner.
- Five stars
I have worked with Mr. Keen twice now. Both experiences have been awesome. I will continue working with Mr. Keen in the future and I will highly reccomend anyone to work with Mr. David Keen.
Other Employees Tagged:
"Been Buying Here For Years!"
- The Dunn's
I have been buying Fords here for many years and I have always been impressed with the customer service! Anyone can sell you a car from a dealership but not everyone is willing to go the extra mile when a problem arises. I have purchased cars from David Keen who is a true professional and takes a personal interest in me and my family and Justin McCarroll who ALWAYS goes over and above to help in any way possible! People know me by my first name which shows me they actually care about what they do. I also know Chandler and Raj. They are great as well! Can't go wrong purchasing a vehicle here. I have referred many of my friends and family here and they have always been happy I sent them there. Remember, you can buy a Ford any any dealership, but this one will take care of you! Don't let the construction steer you away!
"refreshing experience with professional people"
categories of experience:
1. knowledgeable of specific product and the technical aspects of why the car and eqipment provide such good value
2. questions answered clearly and concisely and if not known then found the experienced technical/sales individual to explain
3. exemplified the culture of the sam pack organization
4. little "wasted motion" in walking through the various processes to reach closure in an economical timeframe
5. felt strong personal involvement
6. great to see and speak with mr pack
"Old friend "
David made me feel good about buying a car again. Not pushy and felt like I was buying a car from a friend.