R.J. Rebolloso

Trey Russell is a man of his words. We have known him since early 2010. He is the pillar of Sam Pack's Ford Carrollton TX. He proves over and over that he loves to do business with anyo We have known him since early 2010. He is the pillar of Sam Pack's Ford Carrollton TX. He proves over and over that he loves to do business with anyone who step into his dealership. When your leader is compassionate, your team will follow you. I also want to add the name of R.J. Rebolloso, who is a general Sales Manager works very close to Trey. I will advocate for Trey and Sam Pack's Ford Dealerships for any time of the day. I highly recommend anyone looking to buy Ford cars, to go see Trey and his team. We had bought brand new 2010 Ford Fusion, Traded Lexus ES350 to buy 2012 Ford Focus and then 2018 Ford Focus. In all 3 purchases, Trey played a major role. More

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Where to begin… This is my second car that I have purchased from Sam Pack Ford in Carrollton. Once again RJ Robolloso and Jared Wingard rolled out the red carpet for me. They not only did they know m purchased from Sam Pack Ford in Carrollton. Once again RJ Robolloso and Jared Wingard rolled out the red carpet for me. They not only did they know my needs, wants, and budget — but their patience and determination to do whatever it took to get me the right car for me and my family. Sam Pack needs to somehow work “Family” into their slogan. Jared’s style of salesmanship makes you truly feel cared for. It was freezing cold that day and he wasn’t fazed. Laura Munoz was also so easy to work with when it came to all the financing. Helping us understand those numbers isn’t always an easy task. I even called Jared and Laura to ask some more questions throughout the process. All this starts with RJ and the amazing team he has assembled. I’m incredibly loyal to them. More

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This is my 4th vehicle purchase here. Everytime I come back it's like meeting up with old friends. This dealership's Mo. is repeate buisness for a reason. Profesionalism at it's finest, Everytime I come back it's like meeting up with old friends. This dealership's Mo. is repeate buisness for a reason. Profesionalism at it's finest, from management all the way down to the sales floor. Shout out to Trey(GM), RJ (GSM) Raj on the sales desk, and Michael in Finance. Last but not least one of the best salesman in the buisness Jared (Sorry ladies he's taken). I wouldn't recommend anywhere else, totally worth the drive from Houston. Thanks for everthing folks! More

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Five Star Ford Carrollton is absolutely the best dealership to purchase a vehicle! Costumer service is top notch! Sales reps are knowledgeable and go above and beyond what’s expected! Five Star Ford dealership to purchase a vehicle! Costumer service is top notch! Sales reps are knowledgeable and go above and beyond what’s expected! Five Star Ford Carrollton is family oriented and they are sure to make your buying experience the very best! Thank you Five Star Ford Carrollton for all you do! More

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I had a wonderful time buying my 2020 F150 Lead Foot, badass truck in August 2020. It went very smooth with RJ, the sales Mgr. and longtime Cowboy fan, like me. He gets his people started. Then RJ gl badass truck in August 2020. It went very smooth with RJ, the sales Mgr. and longtime Cowboy fan, like me. He gets his people started. Then RJ glided me over to the Dude, the Big Easy Salesman, Jared Wingard. He is smooth and cool and pressureless. He then rolled me to financial guru Mike Pisarik, the Okie, like me, and he was personable and efficient! So, I was elated, I had my brand new truck! How could it get better? Well, like dessert, the lovely Alexandra suddenly appeared . She desired to “make it MY Truck”. She helped personalize it for me with cool assessories that just seemed necessary. And today? I still love this truck! Now remember, as my late Dad, the original JP, used to say, “there ain’t nuthin free in this world!” For them to help me, I had to help them with 1. Great credit 2. Great attitude 3. Have enough money to not worry about it. You can’t take it with when your times up. It was a great place to buy a vehicle for me! More

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My wife and I just bought a 2021 Expedition MAX. Danny Forsee has been our salesperson for many years and we continue to buy from Danny because he’s honest, professional and a pleasure to work with. Thank Forsee has been our salesperson for many years and we continue to buy from Danny because he’s honest, professional and a pleasure to work with. Thank you Danny, RJ, Michael Pisarik and Trey for an exceptional experience at Sam packs five star ford of Carrollton. More

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I sold my car and was going to the dealership to sign paperwork. Frank was busy with a customer so RJ took care of the entire process. Signed some paperwork and was out in 5 minutes. RJ was great a paperwork. Frank was busy with a customer so RJ took care of the entire process. Signed some paperwork and was out in 5 minutes. RJ was great and customer service is excellent. More

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Bought a 2020 Ford Expedition SUV online with advertisement of 16 miles. Documents signed for vehicle purchase, vehicle delivered, large amount of cashier check paid as a downpayment. Before the advertisement of 16 miles. Documents signed for vehicle purchase, vehicle delivered, large amount of cashier check paid as a downpayment. Before the vehicle was brought over, i was assured by Alejandro R and his manager that the car is clean and it's on the way. When the vehicle delivered, signed new documents with odometer on contract saying 16 miles. Gave cashier check to Alejandro R and he left. I got in the vehicle to take it for a spin and noticed that it had over 3000 miles and that the car wasn't wiped or vacuumed, some scratches. There was no disclosure about actual odometer before the vehicle was purchase and or after. I contacted the dealership and they acted like it was no big deal and no apology issued. I told them that the contract signed had 16 miles but the actual odometer reading was over 3000 miles so they wanted me to sign a new contract like NOW and pressured to send over additional documents. Upon talking to legal counselor, the contract becomes null and void since the document was altered to show a vehicle with 16 miles and odometer disclosure wasn't presented. Told Alejandro that i'm returning the vehicle and he said that he would pick it up in the morning and i requested a cashiers check at pick up. He said that management needs to inspect the vehicle before i refund can be issued. I said well how come they didn't inspect it before it left their parking lot for customer? No reply and was told to bring the vehicle back ad they would issue me a cashiers check, came over, Reuben said we started the process but leave the car here and come back another time. I said no because i was told the i would get it when i bring the vehicle. Reuben with a smirk on his face says, we started a process but you'll eventually get the a refund and i said then you'll need to add $80 to my refund to cover my fee for cashiers check and for coming here twice. Reuben said i'm not covering anything and i don't care what you said or request. Communication is awful and to this day, i haven't received an acknowledge or an apology from no one because they want to protect themselves from acknowledging any wrong doing. I don't know who runs the show falsifying odometer reading on contract is a felony and after 3rd day of back and forth e-mails, text, calling, haven't received a cashier check and the car hasn't been pick up. Today, i was sent a carfax report but i replied back by saying it doesn't change the fact you doctored odometer reading and pressured me to signing a new contract and refusing to refund the money. Alejandro R offered for me to keep the car but to send additional info and sign a new contract with correct milage. I said, i will only keep the car if the new contract price is $2000 less for milage compensation. If i was the Director i would want to know what is actually going on at my dealership and resolve problems ASAP! More

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I want to personally thank my salesman Alan, management team RJ and Trey and all the way up to ownership for all the blessings and love they provided to me. As a disabled combat veteran (OIF/OEF) , they do team RJ and Trey and all the way up to ownership for all the blessings and love they provided to me. As a disabled combat veteran (OIF/OEF) , they donated all of their extra time and money to help modify my new car to make it handicap accessible. Unlike most dealerships, they didn't quit after the sale was completed but they continued to provide the best care and to make sure I was completely satisfied with my experience. It was one of my best experiences I had with a dealership in such a long time. It's nice to feel loved and valued by Americans such as the Sam Pack Ford family. The entire process that I had with Sam Pack five Star Ford of Carrollton was an outstanding experience. God bless 🇺🇲🇺🇲🙏 More

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He is the very best at what he does and a tremendous asset to the dealership. I would have never been able to achieve financing of the 2017 Honda Pilot for my wife without him with my credit situation. asset to the dealership. I would have never been able to achieve financing of the 2017 Honda Pilot for my wife without him with my credit situation. And he is a proud Ford owner himself! Grateful to him! More

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