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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,672 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,672 reviews
March 25, 2013
I came in looking for a new F150 for a company truck. I had called ahead to meet with Jorge who met me at the door when I got there. His professionalism and ability to deal with me personally made it easy had called ahead to meet with Jorge who met me at the door when I got there. His professionalism and ability to deal with me personally made it easy to pick out a new truck for me instead of a new crew truck. I got the better end of the deal for sure! Thanks Jorge for an awesome experience! R. Selzer More
by AvianFlyaway
Employees Worked With
March 02, 2013
My husband and I have been leasing or buying vehicles from Sam Pac's Five Star Ford of Carrollton for years. Usually each purchase is two vehicles at one time. Our expericences in the past have all bee from Sam Pac's Five Star Ford of Carrollton for years. Usually each purchase is two vehicles at one time. Our expericences in the past have all been great. Our lastest purchase this week was for two cars, an Escape and Fusion. We were referred to David Keen by our last sales person since she was no longer in sales. David was a pleasure to work with! At no time did we feel pressured. He was very patient while we asked our questions and went beyond our questions to anticipate what we might have missed to provided explanations. We will certainly use this dealership in the future and request David each time. Thank you David for a great experience. More
by gvseago
Employees Worked With
February 22, 2013
By far the best car buying experience I've had. From the moment I stepped through the doors until the time I drove off in my new vehicle, I was treated with the utmost respect. My salesman, Jennings Br the moment I stepped through the doors until the time I drove off in my new vehicle, I was treated with the utmost respect. My salesman, Jennings Bryant, was amazing! Sam Pack's 5 Star Ford has definitely earned a customer for life. Couldn't have asked for anything more! More
by mspitrone
February 01, 2013
I used Sam Pack for maintenance and repairs for my previous Fusion and had always received excellent service, so that is where I started when I needed a new car. I met Ruben while I was driving throu previous Fusion and had always received excellent service, so that is where I started when I needed a new car. I met Ruben while I was driving through the new car lot, and he was terrific. When I made my selection of my beautiful new Fusion Titanium, the purchasing process was very easy and relatively short, which was very much appreciated. Thank you for a wonderful new vehicle and a very pleasant experience. Joy Ridlehuber More
by EDNAR
Employees Worked With
Ruben Santana
January 25, 2013
I am coming to Texas at the beginning of March and called to price things out. i got in touch with a Mr. Ron Shumway and he helped me out tremendously! I do not believe the dealers in Mississippi will ever b to price things out. i got in touch with a Mr. Ron Shumway and he helped me out tremendously! I do not believe the dealers in Mississippi will ever be so helpful or feel as homey ven though I have been to quite a few. Thanks Ron! More
by laurenin.love
January 09, 2013
I am a single woman who had endured the high-pressure sales tactics of some salesmen in the past. Because of these past experiences, I put off buying a car until someone highly recommended David Keen to sales tactics of some salesmen in the past. Because of these past experiences, I put off buying a car until someone highly recommended David Keen to me. This person had bought several cars and trucks from David in the past and had recommended him to friends who, likewise, had a good experience. There was none of the theatrics that I dreaded. He was friendly, knowledgeable, and seemed to genuinely care about his customers. I would give him the highest recommendation. More
by marilyn0212
Employees Worked With
January 04, 2013
Exellent help through David Keen, Brandon Matthews and even the General Manager Tray made this a good experience. David and I went thrugh all options and specifications in great details. If there was some even the General Manager Tray made this a good experience. David and I went thrugh all options and specifications in great details. If there was something I did not fully understand, David would show me a vehicle with that option and explain in detail. He answered every question I could come up with. He was very friendly and helpful. Brandon helped me understand the various extended warrenties, financing assistance and other bussiness related options. Again he was very friendly and helpful. Tray provided assistance in the final negoations concerning pricing. He had some very good ideas and helped arrive at a price agreeable to all parties. More
by RD MCFADDIN
Employees Worked With
Other Employees :
Brandon Matthews, Tray (G.M.), Brandon Matthews
January 01, 2013
This was the 7th vehicle we have bought from Five Star Ford of Carrollton, and the third we have bought from David Keen. It is always a great experience, which is why we keep coming back. David went abo Ford of Carrollton, and the third we have bought from David Keen. It is always a great experience, which is why we keep coming back. David went above and beyond to ensure I was completely satified with the vehicle and the purchasing process. I would (and do) recommend David and Five Star Ford of Carrollton to anyone. More
by jchurch128
Employees Worked With
December 23, 2012
2010 Ford Escape XLT outstanding purchase from Michael Redmond. Maxwell Ford recommended 5 Star Ford in Carrollton. I immediately had emails and conversation with Mr Michael redmond who made this all hap Redmond. Maxwell Ford recommended 5 Star Ford in Carrollton. I immediately had emails and conversation with Mr Michael redmond who made this all happen. More
by fredniemiecsr
December 20, 2012
This is the fourth vehicle I have purchased at this dealership. Honestly speaking, it was the best experience I have had due primarily to Jennings Bryant, but also Art in Finance. All my experiences dealership. Honestly speaking, it was the best experience I have had due primarily to Jennings Bryant, but also Art in Finance. All my experiences have been good, but Jennings always paid close attention to what I had to say as initially, I did not know what vehicle I needed to buy. Once I finally figured out what I needed, I told Jennings my guidelines. Within a week, he found a vehicle that was at the very top of my guidelines. Jennings Bryant totally exceeded my expectations and I am very pleased. As a Realtor, referrals are vital to my business. I have lived in the area for 24 years and know lots of people and meet new ones constantly with my Real Estate practice. Anytime I hear of someone with an automobile purchase in their future, they will most certainly get a great recommendation about and phone number for Jennings Bryant. More
by James Fomby
