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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,768 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,768 reviews
January 03, 2014
I made my purchase at Five Star Ford using the USAA car buying service. Melanie Lucero was very prompt in providing a very competitive quote after I submitted my query on the USAA website. We worked throug buying service. Melanie Lucero was very prompt in providing a very competitive quote after I submitted my query on the USAA website. We worked through the deal thoroughly and Mel had our car ready to go the next day. More
by mamaronda1
Employees Worked With
Melanie Lucero
December 28, 2013
Michael was excellent and was always available for me. My schedule is very hectic and he went above and beyond to follow up and make sure I got the exact car I needed. Great experience!! My schedule is very hectic and he went above and beyond to follow up and make sure I got the exact car I needed. Great experience!! More
by sasha24
Employees Worked With
Michael Krantz
December 20, 2013
This is my second vehicle purchase with this dealership and Mr. Krantz and it was very good car buying experience with no problems at all. Mr. Krantz was very professional and genuinely helpful w/ith this and Mr. Krantz and it was very good car buying experience with no problems at all. Mr. Krantz was very professional and genuinely helpful w/ith this purchase. Mr. Matthews in financing was also very professional and helpful. I will return to this dealership for my next vehicle purchase. More
by mlivewell
Employees Worked With
Brandon Mattherws, Michael Krantz, Brandon Matthews
November 05, 2013
Oleg made doing business very easy. Vehicle was delivered on time and in the correct condition. We will definitely use him and this dealership in the future. delivered on time and in the correct condition. We will definitely use him and this dealership in the future. More
by lvrcold
Employees Worked With
Oleg Pilipovski, Oleg Pilipovski
November 05, 2013
Great experience overall. Oleg was very knowledgeable and a definite professional in every area. I would gladly do business with 5star Ford again. Thanks so much. and a definite professional in every area. I would gladly do business with 5star Ford again. Thanks so much. More
by selfnself
Employees Worked With
Oleg Pilipovski, Oleg Pilipovski
November 05, 2013
My experience with purchasing a truck from Oleg was great. He answered all my questions, did not pressure the sale and gave me a good price with incentives. He made sure that the support team met me great. He answered all my questions, did not pressure the sale and gave me a good price with incentives. He made sure that the support team met me and knew what I wanted. This was my 3rd purchase from this dealership and most satisfying. Oleg is a great sales person. I will look forward to my next purchase from him. Steve Lewis More
by slewis10987
Employees Worked With
Oleg Pilipovski, Oleg Pilipovski
November 04, 2013
Leasing experience was great, as usual. David Keen made the leasing experience enjoyable, supplemented by Bobby Richardson and Trey Russell. I'll be back when it's time to lease another car. the leasing experience enjoyable, supplemented by Bobby Richardson and Trey Russell. I'll be back when it's time to lease another car. More
by jepuck
Employees Worked With
David Keen
September 28, 2013
Ruben greeted me and helped me find the truck that I was looking for. In finding what I was looking for, I realized it was not what I wanted. I found what I wanted and Alex helped closed the deal and deli looking for. In finding what I was looking for, I realized it was not what I wanted. I found what I wanted and Alex helped closed the deal and deliver my vehicle since I had to go to work. Kirk, very friendly and most importantly to me very matter of fact, helped me get the best deal. Brandon presented me with some great financial alternatives that will save me a ton of money in the long run. Great team, great results, great car! I would recommend them to anyone! More
by dallasboy99
Employees Worked With
Alex Sagcal, Kirk Pack, Brandon (finance), Ruben Santana, Kirk Pack, Brandon Matthews
September 24, 2013
If you are buying a pre owned car, see Melanie! She provided us with a great car buying experience. I especially appreciated that she didn't apply any pressure, worked with me in what I wanted and help provided us with a great car buying experience. I especially appreciated that she didn't apply any pressure, worked with me in what I wanted and helped me get the price I wanted to pay for the car. More
by CrystalN
Employees Worked With
Melanie Lucero
