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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,729 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,729 reviews
July 08, 2012
My search for a Ford Explorer XLT with 4WD through another dealership was futile for several weeks. The salesperson to whom I was assigned seemed less than interested in finding me a vehicle. I subm another dealership was futile for several weeks. The salesperson to whom I was assigned seemed less than interested in finding me a vehicle. I submitted an internet request via Edmunds.com. Within hours, Raj Patel of Internet Sales at Sam Pack's Five Star Ford in Carrollton, Texas answered my request with a vehicle that suited my needs. That's the good news. The bad news is that I was out of the city at the time, and by the time I returned, another salesman had sold the vehicle. Raj diligently searched for an alternate option, found one at another dealership, and brought it to the Carrollton store. I received a fair price for my trade in, Art in finance made the financial side easy and painless, Raj instructed us in the electronics of the vehicle, and we were on our way. The vehicle is still a little smarter than I, but I'll master it today. Kudos to everyone at Sam Pack's Five Star Ford in Carrollton More
by cpageinkeller
July 05, 2012
On May 30, I brought my two-year-old Foucs for regular oil change and tie rotation, I waited there for more than 2 hours and finally the service was done. I was always patient when expert or genius workin oil change and tie rotation, I waited there for more than 2 hours and finally the service was done. I was always patient when expert or genius working on my car. :) When I got home in the garage, I found out there was too much noise from the engine. So I open the hood and find out the engine oil tank is open and the cap was not on it. I finally found the cap near the edge of the hood. There was some oil leaked from somewhere. I was fooled first time! On May 31, I sent email to their manager and told him the problem. He asked me to bring the car in for another oil change and detail check. His reponse was quick ( email is attached below) I thought the problem was solved and everything shoulb be OK since the manager was involved. The first time should be a mistake, people make mistake all the time. But I was totally wrong. A few days later, my wife complained the noise from the engine again. I opened the hood again and found the coolant tank was almost empty. I was fooled second time! This time I can't think it was a mistake. So I called their director, he asked me to bring the car in again. Thank him for his kindness. On June 5 (can't rember exact day), I brought my poor car in again and what I got was adding coolant. Everything fine in one week. But two weeks ago, I found there was large area stains on my garage floor, it was not oil and not water. It was coolant ! I was fooled third time! More
by jjjnnn
Employees Worked With
One guy sitting inside not on the front
June 20, 2012
Jeff was great! From the moment of my first inquiry, Jeff took the bull by the horns and worked closely with me on getting the vehicle I wanted. WHile I wound up paying more than I wanted to for a vehi Jeff took the bull by the horns and worked closely with me on getting the vehicle I wanted. WHile I wound up paying more than I wanted to for a vehicle, I purchased a top of the line vehicle that I love already thanks to Jeff's coaching and diligence as well as his patience in working with me. I will definitely recommend Jeff and Sam Pack's 5 Star Ford Carrollton to my friends and family! Thank you! Glenn Young More
by Glenn Young
June 19, 2012
Jeff made my internet purchase very comfortable by answering every question on the spot or making sure he got back to me in a timely manner. I live 420 miles away in Missouri and had no reservation ab answering every question on the spot or making sure he got back to me in a timely manner. I live 420 miles away in Missouri and had no reservation about driving to Carrolton TX to pick up the truck. The truck was everything I was told and more. Thank you Sam Pack’s Five Star Ford of Carrolton and Jeff Kob. More
by randy1960
Employees Worked With
Jeff Kob
June 06, 2012
David Keen is extremely knowledgable about his products and very low-pressure in his sales approach. I have purchased a total of 10 cars from David since 2002 and every sales experience has been a pleasur and very low-pressure in his sales approach. I have purchased a total of 10 cars from David since 2002 and every sales experience has been a pleasurable and positive one. I have and will continue to recommend David Keen to anyone in the market for a Ford vehicle. More
by Hank Loughborough
Employees Worked With
David Keen, David Keen
May 24, 2012
This is the second vehicle purchased at 5 Star Carrollton - Danny Forsee does a great job! You get a good, fair deal every time with excellent service. - Danny Forsee does a great job! You get a good, fair deal every time with excellent service. More
by scottsup
May 22, 2012
Simply Awesome! These guys went far above the call of duty to assure Customer Satisfaction. Worked out a prior misunderstanding and made things right. Exceptional! duty to assure Customer Satisfaction. Worked out a prior misunderstanding and made things right. Exceptional! More
by S&C
Employees Worked With
John Quincy, Curtis Baham, Mark Sidweber
May 10, 2012
To whomever is interested, If you know what you want To whomever is interested, If you know what you want and that's the best deal in town on any level of new or used Ford, or even another brand of us To whomever is interested, If you know what you want and that's the best deal in town on any level of new or used Ford, or even another brand of used car, please call Danny Forsee! I guarantee him! I have purchased many cars from Danny over the last 28 years and in every case, he finds me the car of my dreams, gets it ready fast and efficiently and does so for a great price. After a while, Danny's like one of the family. He's sold cars to two of my children, some of my neighbors, my sister... and they've all been very pleased with their purchases. Way to go Danny and Sam Pack's Five Star ford in Carrollton... Thank you! Tim Frenzel More
by tnfrenzel
May 10, 2012
We have purchased 8 cars over the years from Sam Pack's and have always been very pleased with the price, quality service, and extremely friendly and professional staff from Danny Forsee and everyone in Sa and have always been very pleased with the price, quality service, and extremely friendly and professional staff from Danny Forsee and everyone in Sales, to the Finance people, to the clerk that gets our tags to us, to the Service Managers (Clay Young), to the cashiers. From first visit, to final delivery we have always been very pleased. They are even familiar enough with the other Five Star Ford dealer stock to know if exactly what you want is not available on their lot, they will get you to the right car no matter where it is (or get the car to you). Thanks to the entire Sam Pack's and Five Star Ford teams. More
by GWizmo
May 10, 2012
DANNY FORSEE HAS GONE OUT OF HIS WAY TO INSURE THAT HE CAN GET A NEW VEHICLE. I HAVE PURCHASED SEVERAL F150, EXPLORER AND RECENTLY A ESCAPE. I HAVE ALWAYS FELT CONFORTABLE IN DEADLING WITH THE DEALERSHI CAN GET A NEW VEHICLE. I HAVE PURCHASED SEVERAL F150, EXPLORER AND RECENTLY A ESCAPE. I HAVE ALWAYS FELT CONFORTABLE IN DEADLING WITH THE DEALERSHIP. I WOULD LIKE TO GET A NEW F150. DANNY HAS ALWAYS LISTEN TO QUESTIONS THAT I MIGHT HAVE FOR HIM. More
by PETE AGUILAR
