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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,246 Reviews
"Family owned and operated, Sam Pack's Five Star Ford Lewisville, offers a pleasant purchase and repair experience for everyone. We take great pride in what we sell and stand behind our large selection of products - all with a Non high pressure sales philosophy. Come see the difference for yourself."
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,246 reviews

February 10, 2022

Excellent service writer keeping me informed on the progress and time involved in completing repairs. More

by rj_collard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, rj_collard, for taking the time to rate your Five Star Ford Lewisville service advisor. Zack is great with customer communication and Ford services. Please stay in touch at 972-221-2900. We want to answer all of your vehicle questions. Best Regards, Kelly Blackwell, General Manager

February 09, 2022

Zach at 5 Star ford Lewisville takes such good care of our vehicles. He keeps us informed about current and future service needs More

by jenamayer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello jenamayer, It is great to hear your service experience at Five Star Ford Lewisville went well. Expect nothing less every time you visit. Zack and our techs are available for future questions at 972-221-2900. We hope to help with all of your vehicle concerns. Thank you, Kelly Blackwell, General Manager

February 09, 2022

Sam Pack's Five Star Ford in Lewisville were friendly, very knowledgeable about the problem I was having with my vehicle. They fixed it fast and had my car back to me very quickly. More

by lmc575067
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Feb 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, lmc575067, for taking the time to review your Five Star Ford Lewisville service visit. Our advisors and techs want to keep you knowledgeable about your vehicle. Reach our team at 972-221-2900 when you have concerns. We will be happy to share our advice. Best Regards, Kelly Blackwell, General Manager

February 09, 2022

Ron Romano was great to work withHe kept me informed and Ron Romano was great to work with He kept me informed and had my vehicle back on the road quickly. More

by figueroaj54
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello figueroaj54, You are a valued Five Star Ford Lewisville customer and we thank you for sharing your experience in our service department. Ron is a wealthy of information. Don't hesitate to reach him or me at 972-221-2900. We want to help you fully enjoy your Ford. Sincerely, Kelly Blackwell, General Manager

February 09, 2022

Always courteous thorough and professional. They have been servicing this truck for 12 years. Runs and looks like new More

by Parej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder
Feb 10, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Parj, It is important that our staff focuses on providing you exceptional service every time you visit Five Star Ford Lewisville. Thank you for recognizing our team and please stay in touch at 972-221-2900. We will look forward to serving you in the future. Best Regards, Kelly Blackwell, General Manager

February 08, 2022

Great crew, always has great customer service in mind! Ron Romano is excellent to work with! More

by David
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello David, On behalf of Ron and the Five Star Ford Lewisville service team, thank you for rating your visit. Any time we can help with your automotive needs, please reach us at 972-221-2900. We are here to help you fully enjoy your Ford. Best Regards, Kelly Blackwell, General Manager

February 08, 2022

Friendly Staff, offered accessories and other options, didn't feel pressured to buy. Great Service! More

by Watcock07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe Albasha
Feb 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Watcock07, Congratulations on your new vehicle from Five Star Ford Lewisville. When Moe, Zack, or I can answer your Ford questions, please reach us at 972-221-2900. We want to help you fully enjoy your ride. Thank you, Kelly, Blackwell, General Manager

Feb 09, 2022 -

Watcock07 responded

Thank You!

February 08, 2022

Very welcoming, clean friendly staff. Matt my sales agent was Awesome.I was referred by my coworker, a very good chief More

by monique96855
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Roberts
Feb 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, monique96855, for being a valued Five Star Ford Lewisville customer. Between visits, don't hesitate to contact our advisors and techs at 972-221-2900. We want to answer all of your vehicle questions. Take Care, Kelly Blackwell, General Manager

February 08, 2022

Pleasant , helpful and informative. Did what they said they would do. I will return again. More

by Suzj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Suzj, The Five Star Ford Lewisville service team wants to hear from you at 972-221-2900 any time you need vehicle advice. We want to make certain you are knowledgeable about your Ford. Thank you for your review and business. Take Care, Kelly Blackwell, General Manager

February 08, 2022

Quick clean and committed to meeting my needs.When I return to the area I will use them again. More

by jimilabonte27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, jimilabonte27, for taking the time to rate your Five Star Ford Lewisville service visit. We appreciate your high marks for Zack and we want to continue hearing from you at 972-221-2900. Don't hesitate to call with questions about your Ford. Best Regards, Kelly Blackwell, General Manager

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