Sam Pack's Five Star Ford Lewisville

We had an extraordinarily exceptional experience in leasing a new Maverick XL at Five Star Ford. Utilizing Ford.com, we searched inventory across 5-states, and only Five Star Ford had the 2024 Maverick leasing a new Maverick XL at Five Star Ford. Utilizing Ford.com, we searched inventory across 5-states, and only Five Star Ford had the 2024 Maverick in the trim we sought WITHOUT BIG $ ADD-ONS OR A MARKET ADJUSTMENT. Once we made an inquiry about a specific Maverick XL, it got even better. We were assigned Inna Guadamor for sales and Brett Ingersoll for finance. Both are professional, sincere, personable, and went above and beyond on our behalf. The Dealership facility is amazing in its' physical size and number of vehicles. Just the car showroom alone would hold most Dealers buildings (less the service department). We were instantly greeted and offered a beverage upon entering the dealership and directed to reception to have Inna paged to meet us. Inna appeared promptly and warmly greeted us. Inna had our initial paperwork ready to go. Midpoint during the paperwork, Service Advisor Preston Carpenter swung by to introduce himself and describe service and accessory options to us. Like Inna and Brett, Preston was professional, sincere, and personable. Once all the paperwork (application) was completed, we were greeted by Brett and escorted to his office to close. Brett really nailed the close, securing for us the best possible deal. We were most impressed with Brett's ability to listen. Upon closing, Inna escorted us out to OUR Maverick XL in the delivery lot, which had as many vehicles ready for delivery as a number of local Ford Dealerships have in their entire new vehicle inventor! Inna went over the vehicle condition (flawless) and operation. (Inna really likes to remove the protective film over the display screen.) Upon completion of delivery, we departed, relieved, yet thrilled with our entire experience with Five Star Ford. The Staff and the Dealership earned our rating of 6 out of 5 Stars! Five Star Ford receives our highest recommendation. Thank you, Five Star Ford! More

Customer service was Great! But I would have liked all the air in tires same… But I would have liked all the air in tires same… More

Have been going Sam Pack Lewisville for 15 years, alway consistent service and great attitudes. Will keep coming back! consistent service and great attitudes. Will keep coming back! More

The salesperson Lane made the purchase hassle free. Very satisfied and would definitely be recommending this location to family and friends. Very satisfied and would definitely be recommending this location to family and friends. More

Anthony did a wonderful job servicing my F150. They have always taken great care of me and my vehicles over the years. They have always taken great care of me and my vehicles over the years. More

Great customer service from Zack Nixon and he kept me informed of all the work that need it to be done on my truck. And everyone Wes super friendly when I arrived. informed of all the work that need it to be done on my truck. And everyone Wes super friendly when I arrived. More

Ron Romano is always the best to keep my vehicle in good shape thanks thanks 5* Ford of Lewisville Carlos Sique shape thanks thanks 5* Ford of Lewisville Carlos Sique More

Great customer service and service done on my vehicle. Zach was very helpful and kept me updated on the status on my vehicle Zach was very helpful and kept me updated on the status on my vehicle More

Sam Pack's Five Star Ford of Lewisville sent someone out to my house to service my car. As a single mom who works from home, this meant not only good service, but that I could keep working through my car se to my house to service my car. As a single mom who works from home, this meant not only good service, but that I could keep working through my car service. I'm thoroughly impressed. They have a lifetime customer. More

Great experience and very positive. The team communicated regularly with me and I really appreciated the shuttle service The team communicated regularly with me and I really appreciated the shuttle service More