Sam Pack's Five Star Ford Lewisville

Always have had fabulous customer service when bringing any of our cars in. Ron always takes good care of us. Great service ! any of our cars in. Ron always takes good care of us. Great service ! More

Great service like I have always experienced. Ron has taken over where Paul has left off. Ron has taken over where Paul has left off. More

Ron Romano looked after my needs of my first oil change and tire rotation on my new 2023 Ford Edge. He greeted me when I arrived and reviewed everything with me upon completion. and tire rotation on my new 2023 Ford Edge. He greeted me when I arrived and reviewed everything with me upon completion. More

My 2013 Ford Taurus was taken to Five Star Ford, Lewisvilledue to the water pump going out. Zach in the service department was the gentleman that I was in communication with while my Ford was being Lewisvilledue to the water pump going out. Zach in the service department was the gentleman that I was in communication with while my Ford was being worked on. Zach kept in touch on a daily basis while the vehicle was there, and he was very informative, professional, and friendly. The Ford was expedited quickly, and is running great thus far. I would definitely recommend this dealership and their quality of work to anyone who has a Ford vehicle , and is in need of service. More

Great service. Took my vehicle on time. Finished on time. Communicated what was done as well as what could be needed in future. Washed and out the door Took my vehicle on time. Finished on time. Communicated what was done as well as what could be needed in future. Washed and out the door More

We had an extraordinarily exceptional experience in leasing a new Maverick XL at Five Star Ford. Utilizing Ford.com, we searched inventory across 5-states, and only Five Star Ford had the 2024 Maverick leasing a new Maverick XL at Five Star Ford. Utilizing Ford.com, we searched inventory across 5-states, and only Five Star Ford had the 2024 Maverick in the trim we sought WITHOUT BIG $ ADD-ONS OR A MARKET ADJUSTMENT. Once we made an inquiry about a specific Maverick XL, it got even better. We were assigned Inna Guadamor for sales and Brett Ingersoll for finance. Both are professional, sincere, personable, and went above and beyond on our behalf. The Dealership facility is amazing in its' physical size and number of vehicles. Just the car showroom alone would hold most Dealers buildings (less the service department). We were instantly greeted and offered a beverage upon entering the dealership and directed to reception to have Inna paged to meet us. Inna appeared promptly and warmly greeted us. Inna had our initial paperwork ready to go. Midpoint during the paperwork, Service Advisor Preston Carpenter swung by to introduce himself and describe service and accessory options to us. Like Inna and Brett, Preston was professional, sincere, and personable. Once all the paperwork (application) was completed, we were greeted by Brett and escorted to his office to close. Brett really nailed the close, securing for us the best possible deal. We were most impressed with Brett's ability to listen. Upon closing, Inna escorted us out to OUR Maverick XL in the delivery lot, which had as many vehicles ready for delivery as a number of local Ford Dealerships have in their entire new vehicle inventor! Inna went over the vehicle condition (flawless) and operation. (Inna really likes to remove the protective film over the display screen.) Upon completion of delivery, we departed, relieved, yet thrilled with our entire experience with Five Star Ford. The Staff and the Dealership earned our rating of 6 out of 5 Stars! Five Star Ford receives our highest recommendation. Thank you, Five Star Ford! More

Customer service was Great! But I would have liked all the air in tires same… But I would have liked all the air in tires same… More

Have been going Sam Pack Lewisville for 15 years, alway consistent service and great attitudes. Will keep coming back! consistent service and great attitudes. Will keep coming back! More

The salesperson Lane made the purchase hassle free. Very satisfied and would definitely be recommending this location to family and friends. Very satisfied and would definitely be recommending this location to family and friends. More