Sam Pack's Five Star Ford Lewisville - Service Center
Lewisville, TX
1,132 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center
The service department has been nothing but amazing to me. My service advisor Ms Tracy was very kind and knowledgeable about what was going on with the work being done on my vehicle. I appreciate her and me. My service advisor Ms Tracy was very kind and knowledgeable about what was going on with the work being done on my vehicle. I appreciate her and my salesman Matt Jackson. More
The only dealership that I use, especially the service department I never feel like I have been taken at 5 Star Lewisville department I never feel like I have been taken at 5 Star Lewisville More
Best service experience I’ve ever had. The complimentary shuttle was great since I’m not from the area and am here alone. The complimentary shuttle was great since I’m not from the area and am here alone. More
Chris my service person spent time with me explaining what needed to be taken care today. He also explained what services needed to be provided in future. what needed to be taken care today. He also explained what services needed to be provided in future. More
Went in the 5 star for my first service and a couple recall minor issues ...Chris in Service was great . professional. Competent and delivered as promised... Very very pleased .. oh also saw Maddi my sa recall minor issues ...Chris in Service was great . professional. Competent and delivered as promised... Very very pleased .. oh also saw Maddi my sales person ..I'll buy my next from Maddie More
I showed up without an appointment desperately needing an oil change and tire rotation. Craig introduced himself and took care of EVERYTHING! He even recommended due to my driving habits, BG formulated p an oil change and tire rotation. Craig introduced himself and took care of EVERYTHING! He even recommended due to my driving habits, BG formulated performance that includes its own guarantee. I'm used to waiting hours for an oil change at other dealers even with an appointment, Craig got me in and out in 45 minutes with no appointment! I couldn't recommend this service center more, and they truly live up to their name and provide 5 Star Service!!! More
Easy scheduling and great communication they gave me a ride home and back and friendly. ride home and back and friendly. More
They are always working to get the best solution and get you out the door as quickly as possible. you out the door as quickly as possible. More
Took my wife’s car in for a recall that another store said they couldn’t get to until next year. Craig Stanford jumped on it and got us taken care of within the day! said they couldn’t get to until next year. Craig Stanford jumped on it and got us taken care of within the day! More