San Marcos Chrysler Dodge Jeep Ram
San Marcos, TX
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The dealership did a classic bait and switch pricing on me. I found a good deal online and spoke to Alex, a sales representative on 3 identical trucks. 2 days later I had to call him back just to get t me. I found a good deal online and spoke to Alex, a sales representative on 3 identical trucks. 2 days later I had to call him back just to get things moving. They came back with a monthly payment but wouldn't give much more information until I came in from Austin. They finally gave me the price of the truck which was 20% higher than the advertised price and a different VIN. Alex said it was a "customer appreciation package". I asked that it was removed and they honor the advertised price and was told they couldn't do that. I asked for the original VIN truck and was told that it would be the same price. I then asked if they had a truck at the price advertised and was told no. The excuse was "well, everyone adds this stuff on too, so they are all this price". Even if that's the case, I would rather deal with someone who is upfront about pricing instead of trying to slip it into a monthly payment. This was the definition of a slimy dealership and sales staff. More
Took care of me with my recall replacement parts, no hassle. I had them check my tires for leaks. Even washed my truck after they were done. hassle. I had them check my tires for leaks. Even washed my truck after they were done. More
Took my Durango in for an oil change and The service assistant was incredibly helpful and friendly. Service was quick and I will be continuing to have my service completed with their service team. assistant was incredibly helpful and friendly. Service was quick and I will be continuing to have my service completed with their service team. More
2019 Jeep Grand Cherokee - Dropped in for oil change and tire rotation. Service was prompt and personnel were very friendly. Will return for service again. tire rotation. Service was prompt and personnel were very friendly. Will return for service again. More
Called service department to schedule oil change and was able to get my car in same day!!! Erik Guerrero checked me in and car was ready in 30 mins! Quick service and Great customer service all around! able to get my car in same day!!! Erik Guerrero checked me in and car was ready in 30 mins! Quick service and Great customer service all around! More
They meet me right away and took my vehicle to the back. Good experience staff, detailed on what they did. All staff members we spoke to, took care of us. Good experience staff, detailed on what they did. All staff members we spoke to, took care of us. More
Great handling of recall notice, timely periodic service. Car was returned very clean 😁. Service rep was very knowledgeable and offered good recommendations for additional work needed. Car was returned very clean 😁. Service rep was very knowledgeable and offered good recommendations for additional work needed. More
Terrible! They wouldn’t sell the car at the advertised price! Even though their website notes “optional services”, they wouldn’t sell the car unless I paid for the $2,400 “optional services”! Awful expe price! Even though their website notes “optional services”, they wouldn’t sell the car unless I paid for the $2,400 “optional services”! Awful experience!!! More