San Tan Ford

This review is for the Service Department at San Tan Ford. I had the most wonderful experience and I want to let everyone know! Joshua Bash is my Service Advisor. He is WONDERFUL!!! I have brought Ford. I had the most wonderful experience and I want to let everyone know! Joshua Bash is my Service Advisor. He is WONDERFUL!!! I have brought my cars to San Tan Ford since you opened in 2007. I currently had a 2013 Ford Edge. It is my second 2013 Ford Edge. San Tan Ford did all the service on my first Edge, and you have been servicing my current Edge since I purchased it. Over the last 4 years I have had several surgeries on my left foot and ankle. In December of 2023 I had a total ankle replacement surgery. I have been non-weight bearing since. I have been stuck in my home for a few months now. Josh was aware of all of this since I have been bringing my car to him for so long. I called him and told him I needed to schedule an oil change and basic service. I told him that I was going to have a tough time bringing the car to him because I have to keep my foot and ankle elevated. Before I said anything else Josh told me that he would have someone come and pick up my car and drive it to get the service done. He then explained that the normal work would be done and if there were any additional concerns, he would contact me to see if I wanted to get the additional work done. I asked Josh how much this service costs and to my shock, he said NOTHING AT ALL! I literally started crying I was so grateful for this to be offered! I told him I would absolutely want to take advantage of this offer. He sent a very nice young man to pick up my car and he drove it to get the service completed. Josh contacted me and said that it was time to get the transmission flushed. As well he told me that the battery was leaking. I approved the transmission flush and told him that I thought that the battery was still under warranty at Auto Zone. He did the trans flush and then had the car delivered back to me. I paid Customer Service over the phone. It was so easy! Another nice young man delivered my car back to me and it was even washed when he brought it back. I looked into the issue with the battery and realized that this was the second time in 3 years that the battery was leaking. I called Josh back and told him I wanted to get the battery from Ford, that I was finished with Auto Zone. I told Josh that I trusted Ford more and wanted to schedule my car to have the battery changed. I asked him if we could schedule the same service where they pick up my car, do the service and then return it to me. I felt bad that I was already asking for the service again. Josh was so accommodating, so kind and so very nice. He assured me that it was no problem at all. A few days later they picked up my car, replaced the battery and then returned it to me. Once again, I paid Customer Service over the phone. And yes, the car was washed again. This was above and beyond customer service! The reason that I decided to get the battery from Ford is the service that Josh provided. He is truly an asset to San Tan Ford. I am one very loyal, very pleased and happy customer for life! Thank you so very much for offering this amazing service and thank you for having great associates like Joshua Bash! More

Best car buying experience we have ever had and I dread the car buying process. This is all thanks to our amazing salesman John Dye. the car buying process. This is all thanks to our amazing salesman John Dye. More

Wonderful communication and customer service! Smooth purchase and quick. My sales person went above and beyond to make sure I was updated on everything step by step. Smooth purchase and quick. My sales person went above and beyond to make sure I was updated on everything step by step. More

********** DO NOT GO HERE THEY SELL CARS WITH FAULY ENGINES ************ We purchased a 2020 Pathfinder and it loss of power a few months after getting it. We were told it was just the battery but it ENGINES ************ We purchased a 2020 Pathfinder and it loss of power a few months after getting it. We were told it was just the battery but it indeed was not. Fast forward the far would have white smoke from the tailpipe and now it has a noise from the engine. Our Mechanic said the engine was starting to fail and because we had done all of our service SanTan Ford sold us a car that wasn't taken care of and had the beginning of engine problems. I spoke with Bill who was extremely rude and said I should have bought more coverage. There was nothing they were going to do he refused to give me or let me speak with the finance manager. He said i was only responding because the attorney general sent us a letter. This place is refusing to replace the engine or extend the warranty on this car. I also have the carfax that shows the maintenance on it before purchase and there wasn't any. More

Jay and Rex helped my husband and I with the purchase of our Ford Edge 2024. They were extremely helpful, kind & patient. Jay and Tex made buying our Ford a pleasant experience. Andrew in Finance was great our Ford Edge 2024. They were extremely helpful, kind & patient. Jay and Tex made buying our Ford a pleasant experience. Andrew in Finance was great especially with the purchase of our warranty. Anthony and Kobe, the tech guys, patiently helped two seniors navigate all the bells and whistles of our new SUV. More

Bought my 2023 Ford Maverick from San Tan Ford back in Sept 23. They were amazing to work with! Sept 23. They were amazing to work with! More

John Dye was completely helpful and accommodating when we returned the 2022 Edge we took home to buy the 2020 Titanium Edge instead. He also was more informative regarding the reason the financed amount was returned the 2022 Edge we took home to buy the 2020 Titanium Edge instead. He also was more informative regarding the reason the financed amount was different from the buyers order amount on the previous vehicle. In the end, we left with the vehicle I ultimately wanted. More

Working with Billy Duffy and John Dye on the lease buyout of my Edge was simple, seamless and fast. of my Edge was simple, seamless and fast. More

We visited multiple dealers in Phoenix. The hour drive to San Tan was worth it! Our first contact was with E and she spent time with us over the phone, texting every photo I asked for. She The hour drive to San Tan was worth it! Our first contact was with E and she spent time with us over the phone, texting every photo I asked for. She was very good about setting up an appointment to meet with us and her team. They were all so friendly, knowledgeable, and professional. Even when we encountered a problem during the transaction, everyone remained friendly and professional. The entire car purchase felt like we were purchasing the car from friends but they were the most competitant dealership we encountered. San Tan Ford is well run and seems to treat their employees well. They act like family. More

San Tan Ford has been my favorite dealer for years. I have purchased 10 vehicles from them, and they have been great for every single purchase. I’ll keep going there. I have purchased 10 vehicles from them, and they have been great for every single purchase. I’ll keep going there. More