Sanders Ford Inc

Great experience I did not know much about buying a car but my salesman Art Hoyt was very informative. Art also went above and beyond to put me in the perfect car. I h I did not know much about buying a car but my salesman Art Hoyt was very informative. Art also went above and beyond to put me in the perfect car. I had an overall great experience with Art and the rest of the staff. More

No pressure, salesman was well informed about the product The night before we had a bad experience at another dealership in Jacksonville and experienced a high pressure sales-pitch. We wanted a simple "This i The night before we had a bad experience at another dealership in Jacksonville and experienced a high pressure sales-pitch. We wanted a simple "This is the MSRP these are the discounts and this is what you pay". The zero percent 72 month auto loan also helped with the final decision. Johnny was great to work with explained the details of the car. More

Terrible Experience If I could give this place 0 stars, I would. Worst car buying experience ever. First off, we got ripped off on the car we bought (2015 ford fiesta). If I could give this place 0 stars, I would. Worst car buying experience ever. First off, we got ripped off on the car we bought (2015 ford fiesta). Because the salesman wanted to sell the car so bad, we came in after work at about 5:30, and did not leave until almost 10. We test drove the car maybe a mile, we had already done our research and decided we either wanted the fiesta or the focus. We decided on the fiesta for the price difference. We ended up paying over 5,000$ more than the car was worth AFTER we already signed paperwork with a different price... We were told our payments were going to be at about 4-6% interest (first time buyers) and we signed something saying this. Then AFTER we signed the paperwork to start buying the car, we were told that it was going to be 10% interest and the payments were WAY higher than they had first stated. Also, they only let us finance through Ford Credit, even though we specifically told them we wanted to finance through Navy Federal, but since it was late at night they only let us go through ford even though we told them we would come back the next day, and that we were already approved for a lower interest rate through Navy Fed. They said since we had already started the paperwork there was nothing we could do and we had to continue with Ford Credit. So, after all this, we go home with the car anyway. Later that week, we went to pick up a license plate or something at the dealership, and they were doing a promotion where if you bought a new 2015 car, you got a free iPad, and they did not even mention that to us when buying the car, even though we told them that we weren't really in a hurry to purchase the car. ALSO, we have had 3 appointments cancelled to get our oil changed. They said that they didn't show up in the computer, and we needed to call to make an appointment instead of trying online because half the time it doesn't work. Well, they shouldn't offer that feature if it doesn't work! It took over 3 hours to get our oil changed WITH an appointment. Also, after we bought the car they said they would "detail" it before we brought it home, and we got home with dirt from other people test driving the car on the floors and it was not really considered "detailed." So basically, I would DEFINITELY NOT recommend purchasing a car from here or doing service with them. They are rude, NEVER answer their phones, aren't willing to work with/help their customers, not reliable and only care about making money off of you! We've tried multiple times to reason with them and work with them later, but they aren't willing to. We went in to ask a question after not receiving our first statement in the mail, and they wouldn't help us and told us we just needed to call an 800 number and the whole time we were in there they were trying to get us to buy ANOTHER car instead of helping us with the one we had just bought. There's tons of other negative things I could say about this place, but the review would be too long... More

2015 F-150 4X4 I had heard from a couple of friends that I would appreciate the sales staff at Sanders Ford in Swansboro. My personal experience there proved them co I had heard from a couple of friends that I would appreciate the sales staff at Sanders Ford in Swansboro. My personal experience there proved them correct. They were respectful, professional, and pleasant. Greg Dawson helped me find the right truck for my needs as a building contractor, and not once did I feel I was being pressured. I'll definitely return when it's time to buy again. More

Very pleasant and hassle free experience.. We just purchased a 2016 Escape from Johnny Hulse, at Sanders Ford, Jacksonville, NC. and are very pleased with our experience with them. Johnny was We just purchased a 2016 Escape from Johnny Hulse, at Sanders Ford, Jacksonville, NC. and are very pleased with our experience with them. Johnny was very professional, yet personable throughout the entire transaction. We made contact with him a couple of months ago while "car shopping", not sure if we might go with Ford or Mazda. He answered many questions and showed us features available, etc. without any pressure or down grading the other brands. We explained we were selling a large high end diesel and would be ready to purchase as soon as it sold. He offered to find the very vehicle we wanted in a couple of days, and loan me a car to drive until then. He made a very good impression on us, thus as soon as we sold this truck I called him. We had our new 2016 Titanium Escape the next day and out the door. We will recommend John Hulse to anyone who might need an associate to work for them in finding the car they want. More

Recent new car purchase... I Warner, Antonio L. would like to share my experience this week in my pursuit of purchasing my new 2015 Ford Fiesta ST. After being without a car p I Warner, Antonio L. would like to share my experience this week in my pursuit of purchasing my new 2015 Ford Fiesta ST. After being without a car payment for just about over 15 years and my VW Golf finally not able to perform any longer. I decided it was time to invest in some reassurance and security of my future. I was brought to Ford Sanders by my brother-in-law in which I was taken care of by a Mr Randy Prater who made my transition into owning a new car a wonderful experience to say the least. He was very professional, attentive, caring, and always made me feel like I was important to him and the Ford Sanders family. I felt that he went that extra mile which is a great characteristic to possess in customer care service. The turn around from when I arrived to the dealership to when I drove my new car off the lot was within 24 hours. This was done even after my car had to be picked up at another location. I thank Mr Prater once again and the Sanders Ford family for this outstanding experience. More

outstanding quality of work and ease, speed, and overall experience were outstanding and everything was done and ready for signature! All we had to do was sign t quality of work and ease, speed, and overall experience were outstanding and everything was done and ready for signature! All we had to do was sign the papers! More

2016 Explorer: Laura Johns I have purchased all my vehicles from Sanders Ford since 1999. The customer service, support, sales staff and service has always been superb. Peter ha I have purchased all my vehicles from Sanders Ford since 1999. The customer service, support, sales staff and service has always been superb. Peter has performed to the exceptionally high standard that I am accustom to from Sanders' staff. Great job by Peter. I look forward to working with him again in the future. More

Service Department My experience at Sanders Ford was amazing! I took my vehicle in for maintenance and was waited on by a wonderful woman at the service desk. During the My experience at Sanders Ford was amazing! I took my vehicle in for maintenance and was waited on by a wonderful woman at the service desk. During the two days that they had my vehicle Tiffany went above and beyond the keep in contact with me and to help me with a good price when it was time to come in and pay. I would recommend Sanders Ford to anyone. More

excellent ! Our experience at Sanders Ford was amazing ! Jason Brown did an amazing job making us feel like family ! He was very knowledgeable and made choosing t Our experience at Sanders Ford was amazing ! Jason Brown did an amazing job making us feel like family ! He was very knowledgeable and made choosing the right vehicle an easy decision ! More