Sanders Ford Inc - Service Center

When dealing with Jonathan, simple, professional and efficient would be the works that come to mind. If it is a simple oil change or comprehensive service, John has made my experience of dealing with so efficient would be the works that come to mind. If it is a simple oil change or comprehensive service, John has made my experience of dealing with something that is typically a headache into an enjoyable experience. His performance and outstanding work ethic displays the highest lever of customer care and results sound end results. Thanks to Jonathan I have continued to take my F-150 into Sanders instead of other local Ford dealerships. More

I had my spark plugs changed and fuel injectors clean at Sanders Ford and has a great experience. Jonathan "JB" Bryant helped me tremendously! He returned my call later in the afternoon and was very helpful Sanders Ford and has a great experience. Jonathan "JB" Bryant helped me tremendously! He returned my call later in the afternoon and was very helpful. I would highly recommend JB to many of my friends that ever need any type of service at Sanders Ford. I will be for sure to continue to only deal with JB when i return to Sanders. Once again, great customer service and so far my vehicle is running great! More

JB in the service department treated me with the utmost speed and professionalism. This allowed me to continue my evening plans. Once I had returned, he had everything set and I was out the door within speed and professionalism. This allowed me to continue my evening plans. Once I had returned, he had everything set and I was out the door within 30 seconds. He has great customer service skills which makes our visits pleasant. I would seek out others to mirror his qualities. More

JB has been fantastic on updating me about whats been going on with the process of fixing my car. He was very friendly and had great character. Mike was very good on dealing with my very old rusty car. I going on with the process of fixing my car. He was very friendly and had great character. Mike was very good on dealing with my very old rusty car. I like how he did a walk around with my vehicle and pointed out some minor discrepancies. I am very pleased with the work Mike has done. More

This Young Man did a great job for me, My 2008 F-150 needed transmission work. I have an extended warranty thru ford. He told me I did not need it I was still under warranty. Set me up with a rental v needed transmission work. I have an extended warranty thru ford. He told me I did not need it I was still under warranty. Set me up with a rental vehicle. He also kept me updated on the progress of my repair. He deserves 10 Stars. Thank You JB. More

I blew the head gaskets in my 2005 Ford Excursion and took into Sanders Ford. First person I spoke with was J.B. Bryant and he was awesome to work with throughout the whole entire process. He kept me inf took into Sanders Ford. First person I spoke with was J.B. Bryant and he was awesome to work with throughout the whole entire process. He kept me informed throughout the whole entire process which was awesome. I usually prefer to work on my own vehicles but it was kind of great that J.B. was able to let me talk to the mechanic Danielle. If you have any worries being a diesel owner and wondering who you have working on your truck he is the man. More

Ok, so I am editing my review of Sanders Ford Service Department. Although I had a bad experience on Friday when I took my car into get the AC serviced, I feel my concerns were more than met and I left s Department. Although I had a bad experience on Friday when I took my car into get the AC serviced, I feel my concerns were more than met and I left satisfied. Let me say that it was not the employees that made my experience bad, I think it was mostly a miscommunication. JD in particular was very professional, helpful and willing to address my concerns. Brad the service manager called me as soon as he discovered my unhappiness and explained everything to me and offered to give me a discount on the service charges. I thank both of them for their help and professionalism. I recommend JD gets a raise and promotion. The service done on my 2010 Ford Fusion was excellent. The AC was fixed without an issue and now in colder than when I first bought the car. I think the measure of a company is how they deal with customers when the customer is not happy. Sanders Ford Service Department addressed my concerns and more than made up for the issues I had with them. Thank you Sanders Ford!!!!!!! More

The service department is near criminal in their actions. I've taken my truck to this dealership multiple times over the past several years for repair and have been a loyal Ford customer for over 14 years. I've taken my truck to this dealership multiple times over the past several years for repair and have been a loyal Ford customer for over 14 years. It was only recently after once again being quoted nearly a $1000 bill for repairs did I start to research costs and reasonable expectations on my own. What I found was shocking. Some examples from my experience: Sanders charges %15 above MSRP for parts which represents a 30% mark-up over wholesale - and this is for a 14 year loyal customer. You can order parts on the internet directly from Ford for considerably less. I had to replace a radiator that was just barely over warranty. After speaking directly with Ford, I received a discount for repairs but after Sanders's mark-ups, the repair still cost me nearly $800. I recently found that a TSP has been released for the radiator; the repair should have cost me no more than $100. My manual locking hubs have frozen to which Sanders wanted several hundred dollars to replace and they left tool marks (damage) on my wheels from trying to force the hubs open. Through multiple sourced, I've since learned that all that is needed was to disassemble and clean the hubs for less than $75. Now most recently, Sanders found a valve on my fuel water separator system that broke off and wanted more than $280 for repairs. After research, I learned that there is a repair kit that doesn't require the full replacement - the repair kit costs $36 from Ford and most dealerships will provide the parts and labor for $140. Also, I had a high pitched noise coming from my drive belt that Sanders's wanted $650 to repair. After researching, I found the drive belt tensioner cost $174 and the belt costs $64 at MSRP directly from Ford. These actions reek of Sanders taking advantage of the largely young Marine customers that have limited experience and even less time to take their vehicles elsewhere. I can’t see how in good conscience Sanders can take such gross advantage of its customers. I certainly in good conscience will never go back. More

Tiffany is always so helpful when I drop my car off for service at Sanders Ford. She always has a smile on her face and she is super friendly. Her customer service skills are AWESOME. When I schedule an ap service at Sanders Ford. She always has a smile on her face and she is super friendly. Her customer service skills are AWESOME. When I schedule an appt for service I always ask for her becasue I know she will get the job done in a timely manner. Thank you Tiffany for being so nice to me. More

Been doing business with this agency for 25 years and with the exception of two incidents of rework necessary I have always been extremely satisfied with the service. When I walk in I am greeted by name with the exception of two incidents of rework necessary I have always been extremely satisfied with the service. When I walk in I am greeted by name, all my service records are available, service is prompt and reasonably priced and thorough. I have known the owners since 1984 and they are approachable and interested in making sure I am satosfoed. I ahve purchased eight vehicles from them and price was within reason. I am a confirmed Ford owner and have always been satisfied with the quality and workmanship of the Fords. More