Sands Chevrolet - Surprise

Fast, Nice and Done Right! I have to say I called on from the MyChevrolet and I was told to bring in my truck and leave it for a few days.. After getting to the service center a I have to say I called on from the MyChevrolet and I was told to bring in my truck and leave it for a few days.. After getting to the service center and talking with Justin he was like wait! I can get you done within 2 hours. I BANG!! It was done on time... also as he had the truck getting fixed I requested more work to be done and it was also done faster and right!! My hat is off to Justin for doing a great job More

New Car!!! Love it!!! My hubby went in and talked with Austin about leasing me a car. Austin went above and beyond to assist and found exactly the car I needed. When I ca My hubby went in and talked with Austin about leasing me a car. Austin went above and beyond to assist and found exactly the car I needed. When I came in to sign the papers, the car was outside ready for me to look at. I didn't even need to drive it. The staff was great as well, plus I got some new items to help me keep the car looking new. Would recommend these guys any time. More

This is my location of choice. The entire staff is terrific, from sales to service. Every staff member I've met has been friendly, courteous, and professional. Comfortable waiting a The entire staff is terrific, from sales to service. Every staff member I've met has been friendly, courteous, and professional. Comfortable waiting area, with snacks and beverages provided. More

Very satisfied customer The guys over at sands Chevy in surprise went above and beyond to make sure my experience there was great! Would highly recommend this dealership to a The guys over at sands Chevy in surprise went above and beyond to make sure my experience there was great! Would highly recommend this dealership to all my friends and family! They exceeded my expectations in customer service compared to most other dealerships!! Great work guys! More

fair and honest My service adviser was fair and honest with me .I will be confident is going back to him for future service needs. He made my expirience as easy as po My service adviser was fair and honest with me .I will be confident is going back to him for future service needs. He made my expirience as easy as possible , and understood my situation. More

Great Service I took my 2008 Corvette in for its regular service. I always go the same service advisor, Jake and as always he handled my service request with littl I took my 2008 Corvette in for its regular service. I always go the same service advisor, Jake and as always he handled my service request with little hassle and answered my questions. He is always looking out for what's best for me and my car. I like that! More

Well .. I'm waiting to hear I went in two weeks ago for my oil/filter change and pointed out to the service mgr. helping me a piece of plastic guard by the side of the driver's s I went in two weeks ago for my oil/filter change and pointed out to the service mgr. helping me a piece of plastic guard by the side of the driver's s eat had come off. (Apparently happened as my wife & I have to adjust the seat for driving.) He said "they'd have to order the piece" and I'm still waiting to hear. The same kind of thing occurred shortly after I entered into my lease with Sands when the fabric on the back of the rear seat came apart. It's still never been fixed. More

Henry is Aa ten! My water pump went out and of course it happened after hours. I went to dealership and the service area was closed, but a gentleman named Henry, who w My water pump went out and of course it happened after hours. I went to dealership and the service area was closed, but a gentleman named Henry, who works in the service area took the time to let me know whether it was safe to drive my car home and come back when they opened. Turns out my water pump was leaking coolant all over and he said it wouldn't be safe. He was so helpful and to really put service in "Customer Service" he offered to give me a ride home, since it was after hours. Thank you so much Henry for keeping me up to date, finding me some coupons to help with cost and getting me safely home. Sands Chevrolet has always treated me well and this time they went above and beyond! Thank you!! Vicki K More

VERY BAD This was the 7th time I have brought my Chevy Impala in for the SAME REPAIR! The air conditioner motor was not working correctly. I brought it in and This was the 7th time I have brought my Chevy Impala in for the SAME REPAIR! The air conditioner motor was not working correctly. I brought it in and the repair was made, but in 2 weeks the motor stopped working again, same problem as before! I brought it back. . Every time I brought it in I was told something different, the second time, the wrong part was installed and they would fix the problem, it was supposibly reaired! When the motor stopped working again, same as before, I brought it back and was told they would have to order another part, come back in a week, which I did, then I was told it would take too long to repair in one day, bring the car back when I could leave it for a few days. I came in the week before my spring break to make an appointment to bring it in over break, Karo said he couldn't make an appointment then, gave me his card and told me to call closer to the time I wanted to bring it in! So fine, I called last Monday to make an appointment, it took me calling back 3 times before he answered his phone, when Karo finally answered he told me to bring the car in on Wednesday anytime after 8:00am, no specific time. I brought it in around 9:00.Karo said he would call me in about an hour to let me know what was going on, he called and said I needed an oil change, I told him to do that, he then called back and told me the car could NOT be fixed that day because ANOTHER part had to be ordered and come back in a week! He sounded like he really didn't want to deal with this situation and couldn't get off the phone fast enough! He then told me the repair would be $500!!!! Really? I paid $449.49 in August to fix this problem and now I have to pay $500 more and not really be sure it will get fixed????? I have never had so much trouble getting a car repaired and you"re a dealership! Forget it!!!! 7 times in for the same problem is ridiculous!!!! I will be going elsewhere!!! To a place that cares about fixing my car in a timely manner and not grudge me!!!!! More

GREAT EXPIERENCE AND IN AND OUT LIKE A FLASH I JUST BOUGHT A NEW 2018 EQUINOX FROM TONY EVASCO. WE HAVE DEALT WITH THIS GENTLEMAN IN ALL THE VEHICLES WE HAVE BOUGHT (6).A VERY PROFESSIONAL APPROA I JUST BOUGHT A NEW 2018 EQUINOX FROM TONY EVASCO. WE HAVE DEALT WITH THIS GENTLEMAN IN ALL THE VEHICLES WE HAVE BOUGHT (6).A VERY PROFESSIONAL APPROACH KNEW EXACTLY WHAT WE WANTED AND GOT THE DEAL DONE.. I DISCOVERED THERE WERE A FEW THINGS THAT NEEDED TO BE DONE TO IT. I BROUGHT THE VEHICLE IN AND MY SERVICE ADVISOR HENRY SMITH TOLD ME I WOULD BE OUT OF THE AGENCY WITHIN THE HOUR. WHICH I WAS AND EVERTHING WAS DONE TO MY SATISFACTION. More