Sands Chevrolet - Surprise

2015 Duramax Allison service concerns. When I arrived, I couldn't remember that it was Jean that I'd spoken with via phone to arrange the appointment. So, Victor assisted me and introduced When I arrived, I couldn't remember that it was Jean that I'd spoken with via phone to arrange the appointment. So, Victor assisted me and introduced me to Jean, who was most courteous and helpful. She recorded the details of my service needs. (Lube, oil, filter, fuel filter, rear differential fluid change) About 1 hour into the service visit, Jean advised that the quoted price for the rear differential fluid change would have to increase, as apparently the size of the differential was greater than they initially thought, and more fluid than expected was required. As I didn't see this matter being my fault, Jean agreed to honor the initially stated price. I was suspicious how a GM service department who had the vehicle serial number wouldn't know the differential fluid capacity, and why an 'up charge' of about $30 could result. It actually felt like I was being asked to pay for something that wasn't required. I'd like an explanation on this. An hour or so later, Jean announced the service was complete, and that the vehicle had been hand washed. I was impressed to learn of the wash and the complimentary wheel alignment check. Thanks for that. Again, Jean was most professional and helpful. So, I paid the cashier and went to drive away. As soon as I sat in the vehicle, I immediately noticed the oil monitor was at 15%, and that the fuel filter life was at 50%, and that a large boot stain was on the paint below the driver door, and some mud remained on the driver running board. Why would this be? So, I drove back to the service area. Jean arranged to have the truck re-washed. That was nice. She had a technician come from the shop to reset the oil monitor, and she explained that the fuel filter isn't eligible for replacement at 50%. I questioned this and Jean contacted warranty folks on the phone and they verified the same. In Canada where the vehicle was purchased, I was told to always replace the fuel filter at 50% and that the cost was covered under my extended maintenance plan (bought at the time of vehicle service) anywhere in North America. But, apparently not at Sands. So, as I'm returning to Canada in a couple of weeks, and by then the fuel filter monitor will be down at 40% (quite low) and I'll have the filter changed by my dealer there. All of these 'surprises' in my experience at Sands left me feeling curious about the overall level of care that my vehicle had received. So, I asked to have the hood opened to make sure the oil filler cap and DEF caps were in place following the service. The oil cap was fine, but I noticed signs of DEF spillage across the engine compartment. Again, a tech was brought out to clean the spill evidence. He even crawled under the vehicle to ensure differential plug was tightened and any fluid spillage was properly cleaned up. So, my bottom line is Jean was most helpful during the entire process, but I clearly had the impression that others in the shop were less than fully careful to ensure the job was done in a thorough manner. Consider the oil life monitor, boot marks, DEF spillage evidence.... Service is all about the customer experience and completing the task in a timely, efficient, and technically professional manner. I guess my recent visit to Sands left me questioning this to a degree. Thanks for the opportunity to respond, and I thank Jean for here professional approach in managing my concerns. vern.alvis@gmail.com (403) 376-0394 More

Scheduled Service They are very professional and have always done excellent service. They always greet me with a smile and help me with anything that I need. They are very professional and have always done excellent service. They always greet me with a smile and help me with anything that I need. More

Service & issues Although resolution to the recent issues of the Chevy Malibu were not resolved, other maintenance was completed. I was able to schedule an appointment Although resolution to the recent issues of the Chevy Malibu were not resolved, other maintenance was completed. I was able to schedule an appointment in a timely fashion. More

Great customer service I came in and bought my truck great customer service, good sales man, no run around, I bought what I want. Smooth and quick experience. They took care I came in and bought my truck great customer service, good sales man, no run around, I bought what I want. Smooth and quick experience. They took care of me. More

Best Chevy Dealership Around I absolutely love this place. They are always so ready to help and there for you. I went in for am oil change and left with a new truck. I absolutely love this place. They are always so ready to help and there for you. I went in for am oil change and left with a new truck. More

Fast Services I went in for services for my vehicles and the services was outstanding I was in and out fast thank to Jeanblasko. He was very helpful. I went in for services for my vehicles and the services was outstanding I was in and out fast thank to Jeanblasko. He was very helpful. More

Service Great service as always. Never have to wait long. Always leave satisfied. Car is washed and ready to go. Jake is s great help to me. Great service as always. Never have to wait long. Always leave satisfied. Car is washed and ready to go. Jake is s great help to me. More

Service staff is always professional and courteous. All of the staff is polite & eager to help even if they are "out of their department". Their is also zero pressure when looking at vehicles (no sharks All of the staff is polite & eager to help even if they are "out of their department". Their is also zero pressure when looking at vehicles (no sharks 🦈 looking to make the next sale). More

Window tint I had my windows tinted and they did a phenomenal job at a cost much less than other places I looked at. They also changed my oil and rotated my tire I had my windows tinted and they did a phenomenal job at a cost much less than other places I looked at. They also changed my oil and rotated my tires. More

SERVICE DUE came in for routine service was greeted promptly by VICTOR MORALES,he took care of getting my truck in promptly,he was back in 45 min to let me know t came in for routine service was greeted promptly by VICTOR MORALES,he took care of getting my truck in promptly,he was back in 45 min to let me know that my vehicle was getting washed and would be ready to roll in 10 min.I also had a short visit with MR MOORE which really impressed my friend who was having his vehicle serviced also.ROB DON LEVY is a great sales person always there to help me when I need it. More