Sands Chevrolet - Surprise

Help received All of the persons were very helpful and knowledgeable of their specific job. I especially appreciated the time that Rob took to explain what he was g All of the persons were very helpful and knowledgeable of their specific job. I especially appreciated the time that Rob took to explain what he was going to do and why this work was needed. More

A few service items needing attention Dealing with Ken Ashby is always a pleasure. We simply had a few issues with new tire sensors needing reset as well as a new key to be made. The truck Dealing with Ken Ashby is always a pleasure. We simply had a few issues with new tire sensors needing reset as well as a new key to be made. The truck was in and out within a few hours. More

Sands continues to impress me. I purchased another vehicle from a sister Sands dealership and had a great experience there. I decided to give the Sands Chevrolet in Surprise a go. W I purchased another vehicle from a sister Sands dealership and had a great experience there. I decided to give the Sands Chevrolet in Surprise a go. We weren't exactly looking to buy but Jason Wiler got us a deal that we just couldn't pass up. Friendly, supportive and an advocate to what you are looking for. THIS is what a visit to a dealer should be like everywhere. More

Unprofessional Finance Managers ... Sales Lack Knowledge My biggest issue is that the Finance Manager lied to me about the Lending Institution. I asked explicitly who was the lending institution. I was tol My biggest issue is that the Finance Manager lied to me about the Lending Institution. I asked explicitly who was the lending institution. I was told Chase Bank. I come to find out later is was Alaska USA. This bank stinks. It has no flexibility in loan payments. Also, it was not clear nor was it explained to me about the purchase discounts ... the Sands Chevrolet discount was hidden in the purchase contract.. Also, technical knowledge about various aspects involved my new vehicle was lacking. Sales personnel need to know about all aspects of the vehicles they sell ... specifically, OnStar ... Recommend you review your Finance Manager practices and ethics and start training your Sale personnel. More

Exceeded our expectations Everyone at Sands Chevrolet completed their tasks perfectly. We traded in two vehicles and purchased a new vehicle. Javier, Natalia, Richie, Juan all Everyone at Sands Chevrolet completed their tasks perfectly. We traded in two vehicles and purchased a new vehicle. Javier, Natalia, Richie, Juan all went out of their way to make our transaction a pleasant experience. Thanks! More

Felt good to talk to a real person Most these salesmen are robots these days spewing the same stuff over and over but at sands I actually felt like I was talking to a human being and th Most these salesmen are robots these days spewing the same stuff over and over but at sands I actually felt like I was talking to a human being and they got me approved when three other major dealerships couldn't. More

GMC car Robert problem took care of the paperwork and relaying that to the service department technician he then kept me informed and Bob the driver for takin Robert problem took care of the paperwork and relaying that to the service department technician he then kept me informed and Bob the driver for taking you home was outstanding Robert was also very helpful with understanding what needs to be done next to the vehicle More

outstanding service My car had a recall notice. I called the dealership brian answered told me when to bring my car in and within a few hours my car was done. Brian was v My car had a recall notice. I called the dealership brian answered told me when to bring my car in and within a few hours my car was done. Brian was very soft spoken and was not pushy like most dealerships i have encountered in the past. Yes i would go back if needed and i would recommend sands to all that need car service and would send then to Brian. Sands is a five start dealership. Thank you More

Irritating Took my car in 4 times for the same problem, never did get fixed correctly. SlwYs an excuse as to why the repair could not be done!! Took my car in 4 times for the same problem, never did get fixed correctly. SlwYs an excuse as to why the repair could not be done!! More

Service rep tries to rip me off for $800 Rep shows me a Chevy maintanence charts and claims that he used to work for Hyundai and I need all kinds of service. I don't bite and go home and rea Rep shows me a Chevy maintanence charts and claims that he used to work for Hyundai and I need all kinds of service. I don't bite and go home and read my service manual - i don't need any of the work he wanted to do done. I will never be back they have some really nice looking classic cars in the showroom, bought from overcharging their customers I bet. I will tell my friends to stay away More