Sands Chevrolet - Surprise

Terrible Experience All they want to do is up sell you services then sell you a car when you are in the waiting area. My Traverse went in for numerous recalls and an oil All they want to do is up sell you services then sell you a car when you are in the waiting area. My Traverse went in for numerous recalls and an oil change - I was sold on alignment and tire rotation. Service rep. then tried to sell me on an additional $1,000 worth of maintenance but I declined. When I received my car back it had a wobble - take it back in and they want to charge me for a diagnostic for something THEY did. The service rep argued with me for 10 minutes in the lobby about it. They then proceeded to waste another 3 hours of my day when they realized I was not paying for the diagnostic. Absolutely no customer service here! I have been a long time Sands customer and am VERY disappointed! More

Last min on my part and still was able to get work done. Good one on one service.. But the filling day after oil change. I could hear a loud ticking from engine. Would get faster with higher RPM.. Going Good one on one service.. But the filling day after oil change. I could hear a loud ticking from engine. Would get faster with higher RPM.. Going to take back today (1-27-16) More

Excellent!! Friendly customer service, excellent service on time and at good price. We have also have a Dodge Journey that also brought to you guys for service. Friendly customer service, excellent service on time and at good price. We have also have a Dodge Journey that also brought to you guys for service. We are happy to do it. Thank you. More

Service and tires that's brands that I have it's excellent Ken was excellent thank you very much for your service I will go back again and get parts when he need I have that's brands that I have it's excellent Ken was excellent thank you very much for your service I will go back again and get parts when he need I have in my bagel thank you More

Made my deal easy and simple! Saw a great deal on the internet, put my interests in vehicle. Received a call to go in and test drive to see if that's what I wanted! Tony did everyt Saw a great deal on the internet, put my interests in vehicle. Received a call to go in and test drive to see if that's what I wanted! Tony did everything to work with me and make my transaction complete! More

Great service Service Rep Ken, was there to meet me as planned and quickly got to work on my problem. Never suggested any unnecessary repairs and always kept me inf Service Rep Ken, was there to meet me as planned and quickly got to work on my problem. Never suggested any unnecessary repairs and always kept me informed during the process. More

Brakes Squeaked My brakes have squeaked intermittently since I got my car, but inn the past 2 weeks have gotten worse, so I took it in. With 2100 miles I shouldn't h My brakes have squeaked intermittently since I got my car, but inn the past 2 weeks have gotten worse, so I took it in. With 2100 miles I shouldn't have squeaky brakes. I arrived on time, and my service writer informed me that she wasn't sure they could fix the problem, brakes sometimes squeak. Having owned GM cars for the past 30+ years, and with 2100 miles I told her I expected that my brakes should NOT squeak. 2 1/2 hours later my car was ready, they'd cleaned the pads. I got in and pulling out, I had to use my brakes and they SQUEAKED. So I tried them a couple more times and now the problem happened 100% of the time I used my brakes, so I pulled around to Service. The service writer, the lead tech and I went for a test drive and the brakes still squeaked. So 1 1/2 hours later (total of 4 hours at the dealer), they'd "fixed" them again. Problem is still intermittent and I will have to go back yet again. It's a real put off when the service writer greets you with the statement that you may just have to live with squeaky brakes. More

Consistently Great Service I've been bringing my vehicle to Matt Morzella for service at Sands Surprise for over two years. This time was no different than the usual. That's why I've been bringing my vehicle to Matt Morzella for service at Sands Surprise for over two years. This time was no different than the usual. That's why I keep coming back. Matt has always gone above and beyond to meet my expectations each time that I have visited the dealership. He has fantastic customer service skills and knowledge and is an asset to your organization. More

Good customer service Pete, our service rep was very helpful. However, it was very frustrating that we took the car in and spent over $1000 just to have the same problem h Pete, our service rep was very helpful. However, it was very frustrating that we took the car in and spent over $1000 just to have the same problem happen 3 days later. It was very helpful to have a loaner car to drive around while the car was being fixed though. More

ordering new vehicleover Experience was average to begin with. Salesman was not communicating status to me as requested. Once Dave Gonzales took over everything was fine. I Experience was average to begin with. Salesman was not communicating status to me as requested. Once Dave Gonzales took over everything was fine. I think it's ridiculous that it takes 12 weeks after initial order is placed to receive a vehicle!! More