Sands Chevrolet - Surprise

1st check on my car. The car wash is not that great, so I will think twice the next time. Car comes out wet and windshield used the wipe of water. The car wash is not that great, so I will think twice the next time. Car comes out wet and windshield used the wipe of water. More

Changing of fluids Came to Sands for an oil change - this was done and the cost was reasonable. In the process, they checked fluids and when completed they came to me a Came to Sands for an oil change - this was done and the cost was reasonable. In the process, they checked fluids and when completed they came to me and told me that all the fluids in my car (Transmission, coolant, brakes, and power steering needed to be flushed. Along with that they informed me that my fuel filter needed to be cleaned and that was a 3 part process. Total would be $975.00 - with no offer of any coupons. Told them I would hold off until I checked with my dealership back home. Called my dealership along with one other dealership and they informed me that with my model truck ( 2013 Avalanche ) that fluids did NOT have to be flushed. Regarding the fuel filter, in this truck the fuel filter is in the gas tank and that it did not have to be cleaned as they had in the older models. If anything, the fuel filter would simply be replaced. I then called another dealer that I had been to back home and they told me the same thing. Hard for me to believe that the Service Advisor gave me all of this bad information - and that they were going to charge me $975 for a service I did not need! Will I be going back to Sands Chevrolet - I think that you can answer that question! More

Service Did not have to wait long for attention upon arrival. Was given suggestions what need attention and the cost. I gave a time I needed to be out of ther Did not have to wait long for attention upon arrival. Was given suggestions what need attention and the cost. I gave a time I needed to be out of there and was pleased with Getting me out on time. More

Awesome Jean was great!!!! Jean was very helpfull, professional, honest, pleasent to speak with, and kept me informed on the status of my vehicle. I am defini Jean was great!!!! Jean was very helpfull, professional, honest, pleasent to speak with, and kept me informed on the status of my vehicle. I am definitely returning. More

Bad battery great service Had a bad battery and called Sands Surprise Service. They took me right in and had me back on the road within a good time. Had a bad battery and called Sands Surprise Service. They took me right in and had me back on the road within a good time. More

Great Svc Rep Ken & Technicians. All went well! Good service, great Reps & fair & accurate pricing/estimates. Great repair personnel & completed all with no issues that I could find later. Sometimes Good service, great Reps & fair & accurate pricing/estimates. Great repair personnel & completed all with no issues that I could find later. Sometimes I find estimates are considerably higher than elsewhere in the area. But in this case the estimate was "spot on" & I thank your Service Rep & management. I was impressed by the Service Rep I worked with who I had never seen before and he convinced me to come to Sands for the work I needed which was completed in due time with no problems as far as I know. More

Great service! Routine oil change, but fast service and great staff. Jacob F. was helpful and informative. Also had a great conversation with Andrew P. in vehicle Routine oil change, but fast service and great staff. Jacob F. was helpful and informative. Also had a great conversation with Andrew P. in vehicle exchange. More

Very helpful and resourceful staff. Went in to look around, and drove out with a 2015 Impala. Love the car, and the dealership was very helpful. Awesome cars inside too!!!! Went in to look around, and drove out with a 2015 Impala. Love the car, and the dealership was very helpful. Awesome cars inside too!!!! More

promise I called and needed to have my Spark serviced to keep the contract up and Jean got me in the very next morning and at a 7 AM appointment. She also inf I called and needed to have my Spark serviced to keep the contract up and Jean got me in the very next morning and at a 7 AM appointment. She also informed me that I needed a rotation, balance and alignment. She told me that it would all be ready by 8:30, and it was! I was so pleased, to be in and out that quick. Thank you Jean and team! More

.Great Experience Sands Service Dept. did an excellent job. Took my car in for an oil change and they went the extra distance to make this customer happy. Bryan "with a Sands Service Dept. did an excellent job. Took my car in for an oil change and they went the extra distance to make this customer happy. Bryan "with a y"" was friendly and professional. He reminded me about a recall repair and a included it with my service. Thank you to the staff. Will see you again next week with my other car. More