Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sands Chevrolet - Surprise
Surprise, AZ
2,821 Reviews
Sands Chevrolet has been serving Arizona for over 75 years, and is locally owned and operated. We are committed to making your buying experience a great one.
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
If you don't see what you are looking for or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information.
We look forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,821 reviews
November 21, 2013
Having moved to the Surprise, Arizona area last year, I have been using Sands Chevrolet in Surprise to service all my vehicles for the past 12 months and spent over $7500 on maintaining my GM vehicles at t have been using Sands Chevrolet in Surprise to service all my vehicles for the past 12 months and spent over $7500 on maintaining my GM vehicles at their dealership with no issues and have been completely satisfied with my Service Advisor "Oscar" , so Sands Chevrolet gain my trust and loyalty as a customer. So when we decided to purchased the new 2014 Corvette Stingray , we decided to let Sands Chevrolet get the business from us. We dealt with Chris Scott the "sales manger" on the Stingray. Two things that made us a little concerned about the Stingray purchase: 1) Sands Chevrolet had a "market adjustment price of $10,000 2) Several scratches all over the Stingray Now, knowing the demand for the 3LT/Z51's were on constraint and would take 6-8 months to get one ordered the way we liked, we negotiated the "market adjustment" price to about half of what they were asking and completely satisfied with agreed price to purchase Now in regards to the scratches, I was told was MINOR and that Chris Scott made the guarantee , that they would take it to their car detailer (on a flatbed) of choice in Scottsdale (az) and the scratches would be removed , that was no problems. So as stated above, since the service department of Sands Chevrolet gained my trust for the past 12 months, I figured the Sales Department would be good as well. I even text my service advisor "Oscar" and he informed me as well upfront about all the scrathes / damage via text and I told him about Chris Scott's guarantee! So we purchased the Stingray on a Saturday, with the understanding we were to bring it back the following Monday, since I was going to SEMA for a week, and would give Sands Chevrolet plenty of time to resolve the problem. Came back a week later to pick-up the Stingray and immediately can tell the Stingray is worse than at time of sale! Whomever Sands Chevrolet hired to detail the Stingray, obviously buffed to hard, as the clear is burnt on several spots on the Stingray and now the orange peel is very prominent and the paint runs are highly visible and most of the scratches are still their. And someone at Sands Chevrolet or the car detailer they hired put 25 miles of joy riding on the Stingray during this week and I was pissed as you have to break in these cars correct!! Then it was disclosed to me by the "Service Department" that the very same Stingray I purchased and was told the scratches were minor and would be fixed by Chris Scott at time of sale, was in fact already inspected by GM 1-2 weeks prior to my purchase for the body damage issues were already denied by GM, as GM found the culprit to be Sands Chevrolet. Chris Scott was not their the day I picked up the Stingray, so I returned the next day , and asked him what he planned to do about fixing the issues and his only reply to me was " Your issues have been annotated" and I asked him xxx does that mean and proceeded to walk off! BOTTOM LINE: I WOULD NOT DO BUSINESS WITH SANDS CHEVROLET period! More
by thespymaster
Employees Worked With
Chris Scott - Sales Manager
October 29, 2013
I was really impressed with the service of david. He was very honest and straight forward. He went over everything on my car and wanted to teach me all the new technolgy on my car even after I bought it. Al very honest and straight forward. He went over everything on my car and wanted to teach me all the new technolgy on my car even after I bought it. All in all he waa a great salesman. More
by kmongeon
Employees Worked With
david gonzalez
October 25, 2013
CUSTOMER SERVICE! A dealership that stands by their commitments and delivers! Erin Morgan was OUTSTANDING, I placed my order for a C7 back in May......Erin provided status updates throughout the proces commitments and delivers! Erin Morgan was OUTSTANDING, I placed my order for a C7 back in May......Erin provided status updates throughout the process of Special order, factory build schedule, and delivery process. What a Great experience this has been for me! Thank You so much Erin and all the Team at Sands Chevrolet! More
by GlennC72014
October 20, 2013
Just went to see what Sands had to offer as far as used Cruzes Ben was the first person to approach us on the lot, not aggressive just in a friendly professional manner. He was never aggressive or pushy wh Cruzes Ben was the first person to approach us on the lot, not aggressive just in a friendly professional manner. He was never aggressive or pushy which would have made me get in my vehicle and leave, he was very helpful and even though we were interested in a Cruze he showed us other vehicles in a comparison. From his first hand shake till his last very friendly professional young man. Thanks to Ben and his boss I am today driving a Cruze with a payment that I can afford. We will deffenatly be going back when we look again.....well done Ben!!!!!!! More
by Chris1755
October 16, 2013
I have dealt with many sales people in my life and of them all Kelly Styles was the most friendly and not pushy at all. 100% professional!! Sands has the best staff out of any dealership I visited. I eve them all Kelly Styles was the most friendly and not pushy at all. 100% professional!! Sands has the best staff out of any dealership I visited. I even told them a year earlier that I was going to buy from sands Chevrolet no matter what! I will be back again to see Kelly on my next purchase. More
by wiffle
Employees Worked With
kelly styles
October 16, 2013
The first time we met Erin was last year when we bought our 2012 Sonic. She was AWESOME , a week later we took our son down to get him a vehicle. Erin was so great, she was patient and listened to our son our 2012 Sonic. She was AWESOME , a week later we took our son down to get him a vehicle. Erin was so great, she was patient and listened to our son and helped him thru his first buying experience, she explained how the process would work she didn't try to sell him a new vehicle she suggested to him to buy a good used for his first vehicle so that he could build his credit and still get a good vehicle that wouldn't break his bank account. Now truthfully how many sales people would do this? NOT push a 30K Silverado to a 20 year old home on leave from the Navy. Today we went back to Sands to see Erin, we needed another vehicle, our 2002 Caviler is on its last leg. Once again Erin didn't disappoint she asked what WE were interested in new or used, price range, color, she wanted to know what WE wanted not what she could sell. We did buy a 2011 Malibu. absolutely gorgeous car, midnight blue. Beautiful. Because of you I have no problems telling friends, family and co-workers go to Sands in Surprise and see Erin, she will treat you right, she will do everything in her power to get you what YOU want. Great job again Erin! More
by RoccoFamily
October 12, 2013
Sales staff was friendly, but I did not like the fact that i had to speak to 5 different people when we were trying to agree on a Final sale price. Too much haggling involved on value for my trade. I st that i had to speak to 5 different people when we were trying to agree on a Final sale price. Too much haggling involved on value for my trade. I still feel like i overpaid but i guess thats what car buying is all about. If it wasnt for David Gonzales courtesy and integrity I would have left. David is an asset to Sands and would recommend him as the Sales man to deal with. More
by WSSIX4
Employees Worked With
David Gonzales
October 04, 2013
My husband and I highly recommend Sands Chevrolet, Surprise! If you want top notch Customer Service, and Sales Professionals who generally care about the customer then go see Steve Shimp or Kelly S Surprise! If you want top notch Customer Service, and Sales Professionals who generally care about the customer then go see Steve Shimp or Kelly Styles! We are extremely pleased!!! More
by Kbrenn4
Employees Worked With
Steve Shimp and Kelly Styles
October 01, 2013
Our purchases were above expectations. My husband and I actually bought two vehicles from David and we are very happy with our new truck and car. This was my first time meeting David but my husband has pu actually bought two vehicles from David and we are very happy with our new truck and car. This was my first time meeting David but my husband has purchased from him in the past. He is the only person my husband will buy a car from and now I understand why. David is a very kind, upfront and honest person to work with. More
by LittleJK
Employees Worked With
September 27, 2013
Cyrus Moore goes above and beyond each time I come in for service!! It doesn't matter if I bring my new car in for service or the older one with an oil change coupon. He was even able to get me an overnigh service!! It doesn't matter if I bring my new car in for service or the older one with an oil change coupon. He was even able to get me an overnight loaner when he didn't have to give me one!!!! When and if I buy another new car or need service on one of my older ones you can believe I will be going to Sands Chevrolet in Surprise AZ. Keep up the fantastic customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
by dlsedlowsr
Employees Worked With
Cyrus Moore
