Sands Chevrolet - Surprise

New car purchase(2018 Traverse) We have always received respectful and fair treatment when we show up at Sands Chevrolet in Surprise. In fact, both times we purchased a car from th We have always received respectful and fair treatment when we show up at Sands Chevrolet in Surprise. In fact, both times we purchased a car from the dealership in 2012 and now in 2017, Jerry Moore, the owner, has spend time visiting with us. The sales rep, Caleb Bulawa, a very forthright young man, was very courteous and helpful. More

Lube, engine oil and filter, fuel filter change. All went very well and Justin was able to fully honor our Canadian GM service prepaid package. I appreciated the complementary vehicle wash as well. All went very well and Justin was able to fully honor our Canadian GM service prepaid package. I appreciated the complementary vehicle wash as well. More

Review on my experience Great care was given when buying a new car. I never felt pressured one way or another. My dealer was attentive and respectful of all my wishes. Great care was given when buying a new car. I never felt pressured one way or another. My dealer was attentive and respectful of all my wishes. More

Service Great. Bryan was very nice and professional. Very helpful and pleasure to work with. The survey shouldn't require all 25 words to submit it Great. Bryan was very nice and professional. Very helpful and pleasure to work with. The survey shouldn't require all 25 words to submit it More

excellent customer service the customer service from Sands Chevy is the reason I’ve bought 5 vehicles from them, and will continue to do so. Have recommenended all of my family the customer service from Sands Chevy is the reason I’ve bought 5 vehicles from them, and will continue to do so. Have recommenended all of my family there. More

Amazing staff!! Everyone was so helpful and they were able to fix my vehicle quickly!! Victor was awesome and so helpful!! Will definitely come back—great service!! Everyone was so helpful and they were able to fix my vehicle quickly!! Victor was awesome and so helpful!! Will definitely come back—great service!! More

Excellent service I walked in thinking of buying a used car because I am a first time buyer but I was helped out so well that I actually came out with a new vehicle at I walked in thinking of buying a used car because I am a first time buyer but I was helped out so well that I actually came out with a new vehicle at a great price and excellent rate thank you Sands for all your help More

Not A Happy Camper Based on my experience I could not recommend this dealer. Reasons: When I made the deal I said I wanted the dash cover removed. The salesman (Thomas Based on my experience I could not recommend this dealer. Reasons: When I made the deal I said I wanted the dash cover removed. The salesman (Thomas Knox) said they would do that. My wife noticed the velcro and asked if it leave a mark on the dash. Thomas said he would make sure the velcro residue was all removed. I also said I wanted the front licence plate bracket removed. He said they would do that also. I made the deal. A few days later (?) someone called and said the car was ready and I said I would pick it up at 10am that day. I arrived, the car was not ready. Not washed, dash cover still on and licence brakes in place. Nothing has been done. The person who was to turn it over (Shaun) said for my trouble they would give me a written note for a free oil change and tank of gas. I arrived to pick up the car a day later. On inspection I told the salesman (Thomas) that the dash cover had not been removed. He said they had removed the cover but could not remove the residue left from the velcro. He said I should take the car to a detail shop, he said they could do it. I was not happy with this and told him he had said Sands would do it, but now he was putting the onus on me to do it. Why didn't they take the car to a detail shop if it was that easy, I asked. Thomas said they would order me a new dash cover, grey in color, to cover the marks. The old one was ugly black. I also told him the front licence bracket had not been removed. He said they could not do it without leaving 'puncture' holes in the front bumper. Why didn't you tell me that before I bought, I asked. I balked and he said the deal was done and the car paid for so I had no choice. My wife was there and witness to the discussion. Finally when he turned the car over to me I noticed there was only one key. Thomas said that was all the previous owner had given them. Again I balked. Thomas was upset by now and showed his displeasure at my questioning the dash cover, licence bracket and now the key, Finally, the sales manager (Josh) came by and I questioned him about the key. He overruled Thomas and had a new key made for us. So overall this was not a very pleasant experience. I am 85 and have bought many cars and this is the worst experience of my life. Josh was the only person there that I had any good feeling about. There was not another person I could believe. ps. So I am still waiting (but not holding my breath) for the note on free oil change, tank of gas and new dash cover. More

Over priced! I can't understand why Sands Chevrolet charged my wife $22.00 to rotate TWO tires. They sold her on the fact that she needed to have a front wheel ali I can't understand why Sands Chevrolet charged my wife $22.00 to rotate TWO tires. They sold her on the fact that she needed to have a front wheel alignment which WAS NOT NECESSARY. So they removed the two front wheels which they had to put back on the vehicle anyway. So the charge of $22.00 was to take the two back tires and put them on the front. The two front tires they had to take off for the un-needed alignment were put on the back instead of the front. My main complaint is that there should not have been ANY charge for a tire rotation to begin with. Any place you go in the Valley does NOT charge you for a tire rotation, if you bought the tires from them, i.e. Walmart, Pep Boys, Firestone, Sears etc. etc. We purchased these tires new when we paid $33,000 for the new vehicle last year 2016. In short, I'm not a "Happy Camper". As far as I'm concerned, Sands Chevrolet in Surprise has seen the last of me! More

Complete turn around This visit was a complete opposite from my last encounter. Tom was very professional, courteous, an knowledgeable. He did not try to force anything This visit was a complete opposite from my last encounter. Tom was very professional, courteous, an knowledgeable. He did not try to force anything on me an did what he said he would. More