Sands Chevrolet - Surprise

Srrvice Victor the best I am very happy with my service Victor is a very good service tells you how everything goes and everything is good and a very good per Victor the best I am very happy with my service Victor is a very good service tells you how everything goes and everything is good and a very good person More

They made it easy! Contacted Sands because they had the specific Vehicle I wanted. I was contacted by Andrew and was able to negotiate and set terms by email. I drove ou Contacted Sands because they had the specific Vehicle I wanted. I was contacted by Andrew and was able to negotiate and set terms by email. I drove out and met Andrew and Shaun and the process was very smooth. I came in pre-qualified and they were able to get me an even better deal and rate. Everyone was very helpful. I drove out in my new car after only an hour and a half. Thanks all! More

Skeptical I took my diesel truck in due to a check engine light. Truck seemed to be running fine. EGR valve was the code reading. I was told that diagnosis woul I took my diesel truck in due to a check engine light. Truck seemed to be running fine. EGR valve was the code reading. I was told that diagnosis would be $140 which would apply to repair if done or free if under warranty. Diagnosis was not EGR but that K & N air filter needed cleaning and that my mass air flow sensor needed to be replaced and a regeneration run. Not under warranty. I was given a price of $800. I balked at the cost. I was told that they would see what they could do. Came back with $588. I decided to have the service done since I would have had to pay $140 anyway. I am not convinced that the mass air was bad since the truck seemed to be running ok. Time will tell. Ken Ashby, the service advisor was very friendly and worked me in without an appointment and did get the price down but I still feel that I may have been taken advantage of because I felt that the truck was running well. More

3rd Card Purchased from Sands My 2017 Chevy Cruze is the 3 car I purchased from the Surprise Sands dealership. Mike Carver was a great sales man, willing to pull up car after car a My 2017 Chevy Cruze is the 3 car I purchased from the Surprise Sands dealership. Mike Carver was a great sales man, willing to pull up car after car and really work to get me a great deal on a new car. But once turned over to the rest of the customer service/ finance part of purchasing a new car it was seriously lacking on the follow up/follow through. Even when I called for a follow up on some loose ends I was rushed off the phone being told "someone will call you"; well that never happened. I just had to show up at the dealership in person to tell Mike about what was happening and he worked quickly to get things right. I really appreciate Mike's effort to make sure that I was happy. Mike you deserve 5 stars, thumbs up, or whatever signify quality service! More

I got a great car for a great price! Tibor Dobrosi went above and beyond my expectations in finding me a van with everything I wanted. I highly recommended him. The sales people and staff Tibor Dobrosi went above and beyond my expectations in finding me a van with everything I wanted. I highly recommended him. The sales people and staff are knowledgeable and courteous. I had a great car buying experience. It was fun and easy! More

Great I had a great experience, I was able to get serviced on the same day as my appointment. In the waiting room they should have a different channel on th I had a great experience, I was able to get serviced on the same day as my appointment. In the waiting room they should have a different channel on the tv. Fox news or ESPN would be better than a soap opera More

Mike & Michael Had a great experience with the Sands Service Department.. both Michael up front and Mike in the back made sure my truck was road ready after service! Had a great experience with the Sands Service Department.. both Michael up front and Mike in the back made sure my truck was road ready after service! And this isn't the first time! They go above and beyond every time I bring it in. They address any concern I have beyond my standard oil change. Highly recommend this pair!! More

long day, but successful The truck i was looking for they didn't have. The truck they brought me to look at was more than I needed. The wife loved it, I could live with it. It The truck i was looking for they didn't have. The truck they brought me to look at was more than I needed. The wife loved it, I could live with it. It's a great truck. Not a beast like my previous one, but it will do what I want and need. The staff was very nice to us. I was given a great trade in value on my 10 year old truck. I was pleased with the deal and the truck. More

Ken is GREAT! I used to see Matt as my service advisor, but he left. I called in for service and happened to speak with Ken. Both times since then, Ken has been gre I used to see Matt as my service advisor, but he left. I called in for service and happened to speak with Ken. Both times since then, Ken has been great. He is helpful, informs me of what my vehicle requires and, this last time, gave me a heads up that my tires are going to need to be replaced soon. Gives me time to put some extra money away so I can get a new set next time I go in. More

Warranty Co. REJECTED Sands Chevrolet The AC had stopped working in my truck. I contacted Sands and they were able to get me in immediately. My warranty company would not authorize the us The AC had stopped working in my truck. I contacted Sands and they were able to get me in immediately. My warranty company would not authorize the use of Sands for my repairs and told me that that they had a large and serious strike against them in the case of another customer whose warranty was seriously overcharged with highly questionable repairs. I picked up my vehicle and paid them $115 for the diagnosis of "failed compressor." I took my vehicle to Autonation where they determined the compressor had not failed and made the correct repairs. I contacted Sands' Service Manager Steve Bullock and told him that under the circumstances I felt I was owed the $115 as their assessment was incorrect. I provided the copies of service performed by email, Twice, and even forwarded the email from Autonation. Mr. Bullock told me he was out of town until the 22nd of July and would get back to me. It is now the 29th. I will proceed with reviewing this dealership on line. Apparently my warranty company was very accurate about them and I am very glad they were looking out for me. More