Sands Chevrolet - Surprise - Service Center

Service Fast and friendly, Robert made me feel right at home, service was done very quickly and done right, Robert kept me informed of service work and of the Fast and friendly, Robert made me feel right at home, service was done very quickly and done right, Robert kept me informed of service work and of the recall work that was done on my Malibu. More

Door seal on drivers side Excellent service that fixed the problem. My service rep was Jake Friedberg and he is excellent at his job. I would take my vehicle there to get his s Excellent service that fixed the problem. My service rep was Jake Friedberg and he is excellent at his job. I would take my vehicle there to get his service expertise anytime. Thanks, Joe More

Great Service I had a great experience at Sands Chevrolet. I got my car serviced by Ken, and he was real knowledgeable about my car, and friendly. I would definitel I had a great experience at Sands Chevrolet. I got my car serviced by Ken, and he was real knowledgeable about my car, and friendly. I would definitely recommend coming here for anything. , . More

My experience was great, Excellent customer service I have given a good rating, because I believe my experience was excellent, and this location is very convenient for me. Will come back for service. I have given a good rating, because I believe my experience was excellent, and this location is very convenient for me. Will come back for service. More

Extremely good. service Ken was very helpful and I was there for a recall and he explained everything and had excellent customer service. One of the best people I have dealt Ken was very helpful and I was there for a recall and he explained everything and had excellent customer service. One of the best people I have dealt with in service that takes care of his clients. More

maintenance/ recall Brought our 2014 Silverado in for it's regular scheduled maintenance and a recall notice. Jean handled the appointment with great courtesy and profess Brought our 2014 Silverado in for it's regular scheduled maintenance and a recall notice. Jean handled the appointment with great courtesy and professionalism. Got the truck back in just a couple hours, and they provided the shuttle to and from the dealer. More

Breake serivice I had great service, however, when I picked up my vehicle after having the brakes services, I found that they felt worse then when I brought it in. T I had great service, however, when I picked up my vehicle after having the brakes services, I found that they felt worse then when I brought it in. They were real spongy and I had to push the pedal to the floor in order to stop. Called my service rep and had to bring it back the next day. Just feel someone should have drove the car and paid attention to make sure the repair that was just completed for completed properly. I could have been in an accident. More

Jean Jajou is the greatest! Jean Jajou is so awesome. Came in a few days before Christmas with an issue and ended up finding out we had not purchased the extended warranty for o Jean Jajou is so awesome. Came in a few days before Christmas with an issue and ended up finding out we had not purchased the extended warranty for one of our vehicles. She worked out a fabulous deal on it, and we walked out with an extended warranty and peace of mind. Turns out the very next day that car has a major issue and we brought it in and it was covered, Had us in a loaner car fast and car fixed the next day. Turns out though, that a few days later, we are back for the same car, same issue. She got us another loaner car, had the issue corrected and was fixed by mid day the next day. The very next day, our other vehicle came in for the issue it had a week before. She again, got us in a loaner car, all was covered under warranty, and vehicle was done by end of day. Jean is so sweet. It is obvious she really cares and understands, as well as wants the best for the customer. She has proven she will go out of her way to make your service experience a great one. Jean, you're the best!!! Thanks for all you did for us . After seeing her so may times in less than a week for both cars, we feel like she is our family now!!! More

Please be careful I have been going to this dealership for almost three years. I have done every service upgrade to my car they have asked me too. I have done all of I have been going to this dealership for almost three years. I have done every service upgrade to my car they have asked me too. I have done all of my warranty specific items required and always gone to Surprise Sands Chevy for this work. My car is a 2011 Camaro with 60,000 miles and in pristine shape. I love this car. I have had a slew of items happen in the last two years: My top had to be replaced because faulty, my oil pump went out and my transmission went out. Lots of things for a car that is not that old. I have always been nice and fair when these items occurred because they took care of the issues quickly and correctly. But....my car just started to knock and obviously something wrong with the car, again. I take it in thinking no problem they'll fix it since under power train warranty still. Wrong. GM has stated they won't fix my car because a "code" is coming up and I have added after market tuning. Incorrect. Nothing on my car is added. Nothing. This code is based on me getting new bigger tires and them tuning after that. Nothing to do with the issue. Nothing. They just don't want to fix a car that is obviously a lemon. I am so disappointed that they are choosing to do this. I can't believe they are finding an excuse to not fix my car that obviously has had so many issues in the past. GM is to blame but I also understand the dealership puts in heavy input. Please don't go to this dealership, the whole experience has been lacking. No call backs, no communication and most of all - I have felt like since a lady not being taken seriously. Really not a good place to be. More

Oil change As usual Jake was extremely helpful and very courteous, willing to answer any questions I have. I will continue to bring my vehicles to Sands for serv As usual Jake was extremely helpful and very courteous, willing to answer any questions I have. I will continue to bring my vehicles to Sands for service. More