Sands Chevrolet - Surprise - Service Center

Return visit to correct problem with previous service I had my vehicle in for service, a warranty claim, and new tires in Sept. Total bill in excess of $3200. Work performed required two days. After t I had my vehicle in for service, a warranty claim, and new tires in Sept. Total bill in excess of $3200. Work performed required two days. After the service, the car was parked in my garage for approx. 8 weeks while I was out of town. Mileage logged since service, approx. 200 miles. When I returned home, I discovered the right rear tire flat. I returned the vehicle to correct the problem. I was disappointed that after spending an excessive amount of time and money that I had to return the vehicle. I was more disappointed with your service dept on the second visit because all I asked was that the tire be repaired. Unfortunately, your service personnel decided to do a complete vehicle inspection, including alignment, that certainly was not necessary given the amount of time and miles since the first visit. Also, the mechanic had a difficult time finding the reason for the leak. Finally a bad valve stem was discovered. After my insistence, all valve stems were looked at and a second one was found defective. Total time spent in your dealership for a simple flat tire was in excess of 2.5 hours. Also, after I was told all was ok, I discovered while driving out of the lot that the low tire pressure warning was illuminated. Why didn't your technician notice this when he drove the vehicle to the parking lot? In summary, I was satisfied with my first visit, but not with the second. I had the impression that you were looking for some reason to do additional maintanence on my vehicle that was in your shop only 200 miles earlier resulting in a wait of over 2.5 hours. All I wanted was to have the leak repaired. Given the difficulty in finding the tire leak, reluctance to check all the other valve stems, and not noticing the tire low warning light on after repairs leads me to question how good the original service performed at a total cost of over $3200 was. More

Great experience would go back again and I would recommend this dealership to all my friends. Thank you for the time but you do need a better car wash leaves streaks o would go back again and I would recommend this dealership to all my friends. Thank you for the time but you do need a better car wash leaves streaks on windows . . . . . . . . . . More

Very happy with my service advisor he met my need for my vechile when it's time to buy a vechile I will be going through victor morales he's the reason I go to s with my service advisor he met my need for my vechile when it's time to buy a vechile I will be going through victor morales he's the reason I go to sands Chevrolet ..................... More

Good service Reliable and effective. I've taken my Traverse there for all it's oil changes and maintenance. The prices could be a touch lower but it's not so hig Reliable and effective. I've taken my Traverse there for all it's oil changes and maintenance. The prices could be a touch lower but it's not so high that I'd take my vehicle elsewhere. They do good work. More

Outstanding Service Coming to Sands Chevrolet has been a great experience. Staff is friendly, helpful and very knowledgable when it has come to all our questions about s Coming to Sands Chevrolet has been a great experience. Staff is friendly, helpful and very knowledgable when it has come to all our questions about service and our needs, with our vehicles. More

Oil and filter change I appreciated the respectful service I received. I have had had some bad service visits in the past. This was not. It was very good. Ian thankful I appreciated the respectful service I received. I have had had some bad service visits in the past. This was not. It was very good. Ian thankful for the FREE oil and filter change I received If I receive the same respectful treatment in the future I willreturn More

On time. Well taked care of Had two recalls. The first one I waited until the parts arrived before coming in. Repair was quick. The second one was a reprogramming issue. The Comp Had two recalls. The first one I waited until the parts arrived before coming in. Repair was quick. The second one was a reprogramming issue. The Computer at GM Global crashed and wouldn't come back. Will have to latter. Got the car serviced while there. Ken kept me informed thru the entire time. More

Great understanding of what needed to be done Service writer made it very clear what services needed to be performed as well as what recalls needed to be corrected. Only thing I wish I saw more of Service writer made it very clear what services needed to be performed as well as what recalls needed to be corrected. Only thing I wish I saw more of was an after action type run thru with either the mechanic or service writer showing you what was done on your vehicle. This also provides a last look to ensure nothing was missed during the service. More

Best service center I have ever used in 52 years I have been using Sand's service center since I brought my 1st truck from them. I can say without reservation they have always given me good service I have been using Sand's service center since I brought my 1st truck from them. I can say without reservation they have always given me good service on my trucks. But with in the last couple of years has gone from good to great. Henry Smith my service adviser is great with his advise and follow up on service my truck needs. It's almost like he feels like my Silverado is his also. I will keep going back for service on my truck, as long as Henry Smith and the Service Manager are there. Might not buy another Silverado from Sands but I will only use their Service Dept for repairs for my Silverado. Theron Lord More

Service recall and wash Service done as requested. Bryan Gendrich is a valuable asset to the firm! Good job Bryan. We were greeted promptly. Very professional young man! Service done as requested. Bryan Gendrich is a valuable asset to the firm! Good job Bryan. We were greeted promptly. Very professional young man! veichle was washed pretty good. More